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Workforce Scheduling Senior Analyst
Richardson or Virginia Beach or Getzville or Indianapolis or Tucson or Tampa or Lakeland or Fredericksburg or Melville
$52k-$101k/yr HybridFull Time
3+ YOEBachelor's or equivalent, 3+ years WFM experience in contact centers, 1+ year NICE WFM scheduling, strong stakeholder and presentation skills, forecasting and staffing knowledge, Excel and reporting tool experience.
NICE Workforce Management, NICE WFM, Employee Engagement Manager (EEM), Real-Time Adherence, Microsoft Excel, Power BI, Tableau, AWS Connect, Amazon Quick