9 workforce analyst jobs at 7 companies in Salem, MA
4w
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Workforce Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
2+ YOEAssociate’s degree or equivalent experience, 2+ years contact center workforce management experience, strong analytical and forecasting skills, intermediate-advanced Microsoft Excel, experience with contact center technologies.
Mitel, Microsoft Excel
1mo
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Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Worcester, Massachusetts, United States
$31/hr HybridFull Time
2+ YOEBachelor's degree preferred; 2+ years in call center supervisory/resource management or workforce planning; experience with real-time queue management, testing, and technical troubleshooting.
1d
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Management & Program Analyst (Workforce Management)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$138k/yr OnsiteFull Time
1+ YOERequires one year of specialized workforce management or human capital experience equivalent to GS-12, U.S. citizenship, English proficiency, U.S. residency, and successful background investigation.
Table of Organization (T/O), USA Hire, Microsoft Office 365, E-Verify
4d
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Management and Program Analyst (Workforce Management)
Blaine or Seattle or Salt Lake City or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$84k-$131k/yr OnsiteFull Time
1+ YOEOne year of specialized workforce management or program analysis experience at the next lower grade; U.S. citizenship, English proficiency, and three years of U.S. residency in the past five required.
SF-50, USA Hire, USAJOBS, E-Verify
4d
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Management and Program Analyst (Workforce Management)
Blaine or Seattle or Kansas City or Indianapolis or Denver or Atlanta or Albuquerque or Portland or New York or New Orleans or Phoenix or Austin or Minneapolis or Boston or Salt Lake City or Los Angeles or San Francisco or Chicago or Oklahoma City or Washington or Miami
$84k-$131k/yr OnsiteFull Time
1+ YOERequires one year of specialized workforce management or program analysis experience at GS-10 or equivalent; U.S. citizenship, English pre-employment processes, background investigation, and U.S. residency requirements apply.
E-Verify
3d
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Business Systems Analyst, Workforce Modernization
Boston, Massachusetts, United States
$122k/yr OnsiteFull Time
3+ YOEBachelor's degree and three years of business, operations, systems analysis, or project management experience. Requires Microsoft Office proficiency, communication skills, data-driven decision-making, and independent project management.
HASTUS, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Teams
2mo
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Sr. Financial Analyst
Danvers or Cambridge
$95k-$115k/yr HybridFull Time
5+ YOEBachelor's in finance/accounting required; 5+ years budgeting, forecasting and financial analysis; 3+ years supporting executive partners; workforce planning and operating expense experience preferred; advanced Microsoft Excel; experience with Planful and Power BI.
Microsoft Excel, Planful, Power BI
2w
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
3w
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Data Quality & Service Design Specialist
Boston, Massachusetts, United States
$72k-$104k/yr HybridFull Time
3+ YOEMinimum 3 years EDP experience including 1 year systems analysis; ability to collect user requirements, write specs and test plans; familiarity with SaaS, workforce development programs, federal/state reporting, and testing/documentation.
SaaS, CRM, analytics platforms, Microsoft Office, SharePoint, Teams