4d
Save
Mark Applied
Hide
Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio or Phoenix or Colorado Springs or Tampa or Chesapeake
$127k-$243k/yr HybridFull Time
6+ YOE8+ years analytics/strategy experience (or 6+ with advanced degree). Expertise in workforce planning, capacity management, predictive modeling, forecasting, and translating data into strategic recommendations.
1mo
Save
Mark Applied
Hide
Schedule Optimization Analyst
San Antonio or Santa Monica
$62k-$88k/yr HybridFull Time
2+ YOE2+ years workforce management/scheduling in contact center or BPO; familiarity with BPO staffing models and contracts; bachelor's degree preferred; experience with NICE IEX and EEM preferred.
NICE IEX, EEM
2w
Save
Mark Applied
Hide
Contact Center Planning Analyst
West Des Moines or Chandler or Charlotte or San Antonio
HybridFull Time
2+ YOE2+ years contact center planning experience; workforce management and forecasting experience; proficiency with Verint, Alvaria WFM, NICE IEX, and Microsoft Excel; strong communication and analytical skills.
Verint, Alvaria WFM, NICE IEX, Microsoft Excel
2w
Save
Mark Applied
Hide
Sr. HRIS Analyst-Payroll (UGK & Oracle HCM Cloud)
San Antonio, Texas, United States
HybridFull Time
5+ YOE5+ years HRIS experience with enterprise payroll, 3+ years Oracle HCM Cloud Payroll and UKG Workforce Management, payroll integrations, data validation, OTBI/SQL reporting, bachelor's degree required.
Oracle HCM Cloud, UKG Pro Workforce Management, OTBI, SQL, HCM Extracts, HDL, Oracle Fast Formula, APIs, SFTP
2w
Save
Mark Applied
Hide
Sr Analyst, Forecast & Capacity Planning
San Antonio or Santa Monica
$76k-$106k/yr HybridFull Time
4+ YOEBachelor's in analytics/operations required (Master's preferred); 4+ years in capacity planning/WFM; advanced Excel, SQL, WFM platforms (NICE, IEX), Power BI; strong communication and workforce planning knowledge.
Microsoft Excel, SQL, NICE, IEX, Power BI