Bachelor's degree in Accounting/Finance/Business/Economics required; strong analytical and problem-solving skills; proficiency in Excel; attention to detail; ability to communicate and work cross-functionally.
Vanguard: Global investment management and financial services provider.
3+ YOERequires 3+ years in financial planning, procurement, vendor management, business operations, or related work; analytical, modeling, communication, Microsoft Office, and process improvement skills; undergraduate degree or equivalent.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams, Claude, Microsoft Copilot
Moore Holdings: Operates Renewal by Andersen residential window and door franchises.
Experience tuning and operating Verint, contact-center forecasting and scheduling, managing remote WFM teams, explaining WFM concepts, and leading analysts.
Vanguard: Provides mutual funds, ETFs, and investment management services.
3+ YOE3+ years experience in financial planning, procurement or vendor management; strong financial modeling, analytics, and communication; advanced Microsoft Office; undergraduate degree required; experience with automation/AI preferred.
Claude, Microsoft Copilot, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE) in Philadelphia, Pennsylvania
Philadelphia, Pennsylvania, United States
HybridFull Time
Independence Health Group: Provides health insurance and healthcare administration services.
5+ YOE2+ Mgmt5+ years WFM experience in multi-site contact centers, 2+ years supervisory experience preferred, advanced WFM and routing platform skills, Excel and reporting tool proficiency, strong analytical and communication skills.
IEX, Verint, Genesys, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, PowerBI, Tableau, Microsoft Authenticator
Supervisor Customer Service Workforce Analyst (Hybrid- PA, NJ, DE)
Philadelphia or New Jersey or Delaware
HybridFull Time
Independence Blue Cross: Provides health insurance plans and managed care services.
5+ YOE2+ Mgmt5+ years performing WFM forecasting and scheduling in multi-site contact centers, advanced WFM and presentation skills, 2+ years supervising preferred, strong Excel and analytics experience.
IEX, Verint, Genesys, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Power BI, Tableau, Microsoft Authenticator
Middlesex County: Provides essential government services to its residents.
2+ YOE2–3 years in workforce development or employer engagement; strong networking, communication, and data analysis; Bachelor's degree in a related field.
Experience in data analysis, workforce management, or operations support; strong data accuracy, Excel, trend analysis, communication, organization, and problem-solving skills; ability to support multiple locations.
Workforce Management (WFM), Bullhorn, Microsoft Excel