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5 workforce analyst jobs at 5 companies in Wakefield, MA

1mo
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Workforce Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
Health Plans, Inc.
Health Plans, Inc.: Administers customized self-funded health and benefit plans for employers.
2+ YOEAssociate’s degree or equivalent experience, 2+ years contact center workforce management experience, strong analytical and forecasting skills, intermediate-advanced Microsoft Excel, experience with contact center technologies.
Mitel, Microsoft Excel
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1mo
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Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Worcester, Massachusetts, United States
$31/hr HybridFull Time
Fallon Health
Fallon Health: Provides health insurance and integrated care for seniors.
2+ YOEBachelor's degree preferred; 2+ years in call center supervisory/resource management or workforce planning; experience with real-time queue management, testing, and technical troubleshooting.
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6d
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Business Systems Analyst, Workforce Modernization
Boston, Massachusetts, United States
$122k/yr OnsiteFull Time
Massachusetts Bay Transportation Authority
Massachusetts Bay Transportation Authority: Operates public transportation services in the Greater Boston area.
3+ YOEBachelor's degree and three years of business, operations, systems analysis, or project management experience. Requires Microsoft Office proficiency, communication skills, data-driven decision-making, and independent project management.
HASTUS, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Teams
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3w
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
Wind River Environmental
Wind River Environmental: Provides septic pumping, grease trap cleaning, and wastewater management.
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
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3w
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Data Quality & Service Design Specialist
Boston, Massachusetts, United States
$72k-$104k/yr HybridFull Time
Commonwealth of Massachusetts
Commonwealth of Massachusetts: Providing public services and governance to the people of Massachusetts.
3+ YOEMinimum 3 years EDP experience including 1 year systems analysis; ability to collect user requirements, write specs and test plans; familiarity with SaaS, workforce development programs, federal/state reporting, and testing/documentation.
SaaS, CRM, analytics platforms, Microsoft Office, SharePoint, Teams
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