4 workforce analyst jobs at 4 companies in Ware, MA
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Workforce Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
2+ YOEAssociate’s degree or equivalent experience, 2+ years contact center workforce management experience, strong analytical and forecasting skills, intermediate-advanced Microsoft Excel, experience with contact center technologies.
Mitel, Microsoft Excel
1w
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Strategic Workforce Planning Analyst
Johnston or Columbus or Stamford or Westwood or New Haven or Newark or Boston or Medford or Bethesda or Mount Laurel or Short Hills or Syracuse or Tarrytown or Cleveland or Mason or Toledo or Harrisburg or Philadelphia
$85k-$110k/yr HybridFull Time
Experience in workforce planning/people analytics; proficiency with SQL and Python or R; experience with Tableau/Power BI; ability to analyze large datasets and present recommendations to stakeholders.
SQL, Python, R, Tableau, Microsoft Power BI, OrgVue, Visier, Workday Adaptive Planning, Workday, Snowflake, Oracle HCM
3w
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Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Worcester, Massachusetts, United States
$31/hr HybridFull Time
2+ YOEBachelor's degree preferred; 2+ years in call center supervisory/resource management or workforce planning; experience with real-time queue management, testing, and technical troubleshooting.
5d
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel