Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Worcester, Massachusetts, United States
$31/hrHybridFull Time
Fallon Health: Provides health insurance and integrated care for seniors.
2+ YOEBachelor's degree preferred; 2+ years in call center supervisory/resource management or workforce planning; experience with real-time queue management, testing, and technical troubleshooting.
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$91k-$118k/yrOnsiteFull Time
Department of Veterans Affairs: Provides healthcare, benefits, and cemetery services to military veterans.
1+ YOERequire US citizenship, specialized experience equivalent to GS-12 (one year), time-in-grade documentation, ability to conduct management analyses, support HR/recruitment, workforce planning, and deliver reports; must complete online assessment.
5+ YOEBachelor's in finance/accounting required; 5+ years budgeting, forecasting and financial analysis; 3+ years supporting executive partners; workforce planning and operating expense experience preferred; advanced Microsoft Excel; experience with Planful and Power BI.