Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Worcester, Massachusetts, United States
$31/hrHybridFull Time
Fallon Health: Provides health insurance and integrated care for seniors.
2+ YOEBachelor's degree preferred; 2+ years in call center supervisory/resource management or workforce planning; experience with real-time queue management, testing, and technical troubleshooting.
Management Analyst (Metrics and Workforce Management Analyst)
Lowell or Irving or Fort Belvoir
$97k-$133k/yrOnsiteFull Time
Defense Contract Audit Agency: Audits Department of Defense contracts to ensure fair pricing.
1+ YOEOne year specialized experience (GS-11 equivalent) analyzing human capital metrics, developing reporting tools (e.g., Power BI), diagnosing HR/process issues, and preparing executive briefings; U.S. citizenship and security suitability required.
5+ YOEBachelor's in finance/accounting required; 5+ years budgeting, forecasting and financial analysis; 3+ years supporting executive partners; workforce planning and operating expense experience preferred; advanced Microsoft Excel; experience with Planful and Power BI.