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2 workforce analytics lead jobs at 2 companies in Anthem, AZ

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Lead Business Strategy Analyst - P&C Contact Center Workforce Analytics
San Antonio or Phoenix or Colorado Springs or Tampa or Chesapeake
$127k-$243k/yr HybridFull Time
USAA
USAA: Provides insurance and banking to the military community.
6+ YOE8+ years analytics/strategy experience (or 6+ with advanced degree). Expertise in workforce planning, capacity management, predictive modeling, forecasting, and translating data into strategic recommendations.
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WFM Lead, NA Contact Center
Phoenix or O'Fallon or Whitehouse Station
$103k-$150k/yr OnsiteFull Time
Chubb
ChubbNYSE: CB: Provides property, casualty, and life insurance and reinsurance services globally.
5+ YOEBachelor's in business/finance/statistics/operations, 5+ years WFM in contact center, strong forecasting and analytics, Microsoft Excel/PowerPoint proficiency, excellent communication and contact-center metric knowledge.
Microsoft Excel, Microsoft PowerPoint, NICE CXone, Python, R
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