1 workforce analytics lead job at 1 company in Florence, AZ
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WFM Lead, NA Contact Center
Phoenix or O'Fallon or Whitehouse Station
$103k-$150k/yr OnsiteFull Time
5+ YOEBachelor's in business/finance/statistics/operations, 5+ years WFM in contact center, strong forecasting and analytics, Microsoft Excel/PowerPoint proficiency, excellent communication and contact-center metric knowledge.
Microsoft Excel, Microsoft PowerPoint, NICE CXone, Python, R