1w
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Workforce Management Technical Analyst
Anaheim, California, United States
$69k-$86k/yr OnsiteFull Time
2+ YOEBS/BA or equivalent, 2+ years contact center metrics/analytics experience, workforce management software experience preferred (NICE,IEX,Kronos,Genesys,Blue Pumpkin,TCS), project management preferred.
NICE, IEX, Kronos, Genesys, Blue Pumpkin, TCS
3w
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Workforce Management Technical Analyst
Anaheim, California, United States
$69k-$86k/yr OnsiteFull Time
2+ YOEBS/BA or equivalent, 2+ years contact center metrics/analytics experience, WFM and project management experience preferred, experience with NICE, IEX, Kronos, Genesys or similar, strong analytical and leadership skills.
NICE, IEX, Kronos, Genesys, Blue Pumpkin, TCS
14h
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Analyst, Workforce Scheduling
Long Beach, California, United States
$16-$35/hr RemoteFull Time
2+ YOE2+ years workforce management or call center analytics experience; proficiency with workforce management tools, MS Office and Genesys; strong data analysis, critical thinking, and communication skills.
Microsoft Office, Genesys
2w
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Analyst, Workforce Scheduling - Remote
Texas or New Mexico or Utah or Long Beach
$19-$37/hr RemoteFull Time
2+ YOE2+ years workforce management or contact center analytics experience; strong data analysis, forecasting, staffing, and communication skills; Microsoft Office proficiency.
Microsoft Office
2mo
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Planning Analyst, Workforce Management
Phoenix or San Francisco or New York City or Los Angeles
$100k-$115k/yr HybridFull Time
4+ YOE4+ years of workforce management experience, strong communication, SQL proficiency, intraday queue and schedule adherence familiarity, and ability to translate data into operational guidance.
SQL
3w
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Business Operations Analyst
Long Beach, California, United States
HybridFull Time
5+ YOE5+ years analyst/BI/digital transformation or workforce management experience; high school diploma required; bachelor's preferred; strong data analysis, process design, and Microsoft Office skills; Python/AI a plus.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Python
3w
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Business Operations Analyst
Long Beach, California, United States
HybridFull Time
5+ YOE5+ years analyst/BI/digital transformation or workforce management experience; high school diploma required, bachelor\u0002s preferred; strong data analysis, process design, audit support, stakeholder communication, and Microsoft Office skills; Python/AI a plus.
Python, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
3w
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Project Resource Analyst II
Pasadena, California, United States
$89k-$104k/yr OnsiteFull Time
3+ YOEBachelor's in business or related field with 3+ years experience (Master's with 1 year acceptable); experience in financial resource management, workforce planning, forecasting, funds administration, EAC/cost analysis; advanced Microsoft Office (Excel) and collaboration tool knowledge; strong communication and independent judgment.
ProPricer, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1mo
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Schedule Optimization Analyst
San Antonio or Santa Monica
$62k-$88k/yr HybridFull Time
2+ YOE2+ years workforce management/scheduling in contact center or BPO; familiarity with BPO staffing models and contracts; bachelor's degree preferred; experience with NICE IEX and EEM preferred.
NICE IEX, EEM
1w
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Senior Technical Payroll Analyst II
Long Beach, California, United States
$125k-$145k/yr OnsiteFull Time
8+ YOE8+ years payroll/technical experience (or equivalent), hands-on ADP Workforce Now/Workforce Manager and Workday, SQL and API integration experience, global payroll and SOX knowledge.
ADP Workforce Now, ADP Workforce Manager, Workday, Oracle, UKG, SQL, API, Flexspring, Jira, Lyric, Celergo, GlobalView