3w
Save
Mark Applied
Hide
Workforce Management Analyst
San Francisco or New York City or United States
$115k-$202k/yr RemoteFull Time
2+ YOE2+ years workforce management or related operations experience; strong SQL and data visualization skills (Hex, Looker); capacity planning, forecasting, vendor management, and strong communication.
SQL, Hex, Looker, Python, Assembled
2w
Save
Mark Applied
Hide
Analyst Workforce Management Systems
Springdale, Arkansas, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent, 3+ years relevant experience, experience with Workforce Management systems (Kronos, SAP/HR, Workday), Microsoft Excel, ServiceNow; knowledge of pay rules, time and attendance, and CBAs valued.
Microsoft Office, Microsoft Excel, ServiceNow, SAP/HR, Workday, Kronos, SAP Time, Fresh Meats Mainframe
1w
Save
Mark Applied
Hide
Workforce Management Analyst I
Altamonte Springs, Florida, United States
$50k-$92k/yr OnsiteFull Time
3+ YOE3+ years call center operations experience, bachelor’s in business or data science, strong analytical and budgeting skills, proficiency with Microsoft Office and workforce management tools.
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access
2d
Save
Mark Applied
Hide
Workforce Management Analyst - PS
West Norriton, Pennsylvania, United States
$61k/yr HybridFull Time
Proven business-analyst experience, project management, advanced Excel, data-analysis tools, strong communication, analytical and organizational skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word
1w
Save
Mark Applied
Hide
Workforce Management Analyst I
Williamsville, New York, United States
$21-$34/hr HybridFull Time
1+ YOEAssociate's degree (or equivalent combination of education/experience), 1+ years relevant experience, analytical and organizational skills, proficiency with spreadsheet/database and scheduling software, experience with workforce management software preferred.
queue management software, scheduling software, Time and Attendance System, workforce management software, spreadsheet and database software, pertinent spreadsheet software, pertinent database software
2mo
Save
Mark Applied
Hide
Sr Analyst Workforce Management
St. Louis, Missouri, United States
OnsiteFull Time
8+ YOE8+ years in data analytics with SQL/Python, Power BI, Databricks; experience in workforce analytics and planning; strong data engineering and ML knowledge.
SQL, Python, R, Power BI, Databricks, ML libraries
2mo
Save
Mark Applied
Hide
Sr Analyst Workforce Management
Saint Louis, Missouri, United States
$78k-$101k/yr RemoteFull Time
8+ YOE8+ years in data analytics with strong SQL, Python/R, Power BI; experience in workforce analytics and forecasting; ability to lead end-to-end analytics projects.
SQL, Python, R, Databricks, Power BI
1mo
Save
Mark Applied
Hide
Workforce Management Analyst I
Portland, Oregon, United States
$23-$26/hr RemoteFull Time
Supports contact center WFM system for daily workforce planning, scheduling, real-time adherence monitoring, and performance reporting. Requires HS diploma, strong communication, Excel/Word proficiency, math and analytical skills; 1 year contact center/WFM experience preferred.
Microsoft Word, Microsoft Excel, WFM, ACD, Agent Web Station, NICE
2mo
Save
Mark Applied
Hide
Workforce Management Forecasting Analyst
Warren, Michigan, United States
HybridFull Time
2+ YOE2+ years in workforce management forecasting, analytics, and reporting; experience with forecast models; SQL, Power BI, MS Excel; contact center forecasting experience preferred.
SQL, PowerBI, MS Excel, NICE IEX
2d
Save
Mark Applied
Hide
Workforce Management Technical Analyst
Anaheim, California, United States
$69k-$86k/yr OnsiteFull Time
2+ YOEBS/BA or equivalent, 2+ years contact center metrics/analytics experience, workforce management software experience preferred (NICE,IEX,Kronos,Genesys,Blue Pumpkin,TCS), project management preferred.
NICE, IEX, Kronos, Genesys, Blue Pumpkin, TCS
1mo
Save
Mark Applied
Hide
Senior Workforce Management Analyst
Raleigh, North Carolina, United States
OnsiteFull Time
7+ YOE7-9 years in Workforce Management; Genesys Cloud CX WFM experience; analyze performance data; knowledge of ASA, AHT, FTE; problem-solving; onsite work; occasional travel.
Genesys Cloud CX, Excel, SQL, BI software
2mo
Save
Mark Applied
Hide
Sr Analyst Workforce Management
St. Louis, Missouri, United States
$78k-$101k/yr OnsiteFull Time
8+ YOE8+ years data analytics with Python/SQL, Power BI, data engineering, and workforce analytics experience.
Python, SQL, R, Power BI, Databricks
2mo
Save
Mark Applied
Hide
Workforce Management Analyst
United States
OnsiteFull Time
No qualifications listed.
2mo
Save
Mark Applied
Hide
Workforce Management Analyst
United States
$28-$33/hr OnsiteFull Time
3+ YOEBachelor’s degree or equivalent; minimum 3 years in contact center forecasting and scheduling; healthcare/pharma exposure preferred.
NICE, Verint, Aspect, Genesys
2mo
Save
Mark Applied
Hide
Workforce Management Analyst
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEBachelor’s degree or equivalent experience; 2 years WFM scheduling/forecasting; 2 years inbound contact center; strong Excel/Access; data analysis; English; communication; multi-project; supervisory potential.
Microsoft Excel, Microsoft Access, SQL, Oracle, IEX, Blue Pumpkin, Aspect eWorkforce Management
2w
Save
Mark Applied
Hide
Workforce Management Analyst
United States
$30-$37/hr RemoteFull Time
3+ YOEBachelor's or equivalent, minimum 3 years contact center forecasting and scheduling experience (pharmaceutical/healthcare preferred), proficiency with WFM tools and advanced Excel/Google Sheets, strong analytical and communication skills.
NICE, Verint, Aspect, Genesys, Microsoft Excel, Google Sheets, data visualization tools
2w
Save
Mark Applied
Hide
Separation - Sr Workforce Management Analyst
Clear Brook or United States
$86k-$143k/yr RemoteFull Time
5+ YOE5+ years WFM or HR IT project experience, WFM system implementation experience, strong requirements gathering, UAT/end-to-end testing, project management, advanced analytics, and ability to travel ~30%.
ADP Workforce Management, Dayforce, HRIS
3w
Save
Mark Applied
Hide
Workforce Analyst
Saint Louis Park, Minnesota, United States
$29-$31/hr HybridFull Time
3+ YOEAssociates degree or equivalent; minimum 3 years workforce analysis or call center experience; strong Microsoft Excel and analytical skills; operational call center knowledge and workforce management tool experience preferred.
Microsoft Excel, Microsoft Office, Microsoft Teams, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
2mo
Save
Mark Applied
Hide
Workforce Analyst
Oakton, Virginia, United States
$60k-$65k/yr RemoteFull Time
1+ YOEBachelor's degree preferred; 2+ years in call center/workforce management; scheduling/analysis experience; proficient in Excel and scheduling platforms.
Excel, Scheduling platforms, WFM, ACD, IVR
5d
Save
Mark Applied
Hide
Workforce Management (WFM) Analyst
Chamblee, Georgia, United States
$62k-$66k/yr OnsiteFull Time
2+ YOEHigh school diploma, 2+ years MIS/WFM support in BPO preferred, strong WFM principles and KPI monitoring, advanced analytical skills, proficiency with EMR? and Microsoft Excel and BI tools, US work authorization required.
Microsoft Excel, Genesys, NICE, Verint, Management Information System (MIS)
Explore Jobs