9 workforce management analyst jobs at 6 companies in New York
2mo
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Senior Workforce Management Analyst (Remote)
New York or United States
$86k-$115k/yr RemoteFull Time
5+ YOE5+ years WFM/forecasting/capacity planning experience in contact centers, advanced Excel/Sheets skills, experience with WFM tools and BPO/vendor management, strong presentation and stakeholder influence skills.
Microsoft Excel, Google Sheets, NICE, Verint, Genesys, CCMath
1d
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Management & Program Analyst (Workforce Management)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$106k-$138k/yr OnsiteFull Time
1+ YOERequires one year of specialized workforce management or human capital experience equivalent to GS-12, U.S. citizenship, English proficiency, U.S. residency, and successful background investigation.
Table of Organization (T/O), USA Hire, Microsoft Office 365, E-Verify
4d
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Management and Program Analyst (Workforce Management)
Blaine or Seattle or Salt Lake City or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$84k-$131k/yr OnsiteFull Time
1+ YOEOne year of specialized workforce management or program analysis experience at the next lower grade; U.S. citizenship, English proficiency, and three years of U.S. residency in the past five required.
SF-50, USA Hire, USAJOBS, E-Verify
3d
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Management and Program Analyst (Workforce Management)
Blaine or Seattle or Kansas City or Indianapolis or Denver or Atlanta or Albuquerque or Portland or New York or New Orleans or Phoenix or Austin or Minneapolis or Boston or Salt Lake City or Los Angeles or San Francisco or Chicago or Oklahoma City or Washington or Miami
$84k-$131k/yr OnsiteFull Time
1+ YOERequires one year of specialized workforce management or program analysis experience at GS-10 or equivalent; U.S. citizenship, English pre-employment processes, background investigation, and U.S. residency requirements apply.
E-Verify
3mo
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Planning Analyst, Workforce Management
Phoenix or San Francisco or New York City or Los Angeles
$100k-$115k/yr HybridFull Time
4+ YOE4+ years of workforce management experience, strong communication, SQL proficiency, intraday queue and schedule adherence familiarity, and ability to translate data into operational guidance.
SQL
1w
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Senior Product Services & Management Analyst (hybrid)
Lake Success, New York, United States
$85k-$147k/yr HybridFull Time
Northwell Health: Provides clinical healthcare services through a hospital network.
3+ YOEBachelor's degree or equivalent experience and 3–5 years of relevant experience. Experience with learning systems, ServiceNow, workforce planning, Microsoft tools, Power BI, reporting, process improvement, and project coordination.
Learning Management Systems, Cornerstone, ServiceNow, Microsoft Excel, Power BI, Microsoft SharePoint, Microsoft Teams, Microsoft Outlook, Microsoft Office
2w
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Resource Management & Analytics, WFM
Denver or Phoenix or Las Vegas or San Francisco or New York City
$99k-$129k/yr HybridFull Time
7+ YOE7+ years contact center WFM experience, AI fluency, WFM platform and automation experience, strong analytics and dashboarding skills, leadership and stakeholder communication, familiarity with COPC/ICMI/SWPP.
PagerDuty
2d
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UKG Analyst
New City or United States
$32/hr OnsiteFull Time
3+ YOEAssociate's degree in a related business, finance, accounting, information systems, or human resources field; 3+ years administering UKG Workforce Management, including timekeeping, accruals, scheduling, and reporting.
UKG Workforce Management, UKG, Kronos, Workday Payroll, ServiceNow
1d
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PEOPLE DATA & STRATEGY ANALYST
New York City, New York, United States
$73k-$83k/yr OnsiteFull Time
2+ YOERequires a master's degree, or bachelor's degree plus 2 years relevant experience, or equivalent education and experience. High school diploma required; analytical, workforce data, reporting, and project coordination skills needed.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Tableau, Power BI