3 workforce management analyst jobs at 3 companies in Putnam, CT
1mo
Save
Mark Applied
Hide
1mo
Workforce Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
Health Plans, Inc.: National third-party administrator serving employers and brokers with customized self-funded health benefit plans.
2+ YOEAssociate’s degree or equivalent experience, 2+ years contact center workforce management experience, strong analytical and forecasting skills, intermediate-advanced Microsoft Excel, experience with contact center technologies.
Dallas or Hartford or Minneapolis or Phoenix or Tampa or Virginia or Maryland or District of Columbia
$73k-$130k/yrRemoteFull Time
Optum HealthNYSE: UNH: Patient-centered healthcare organization providing primary, specialty, surgical, behavioral and home care to communities nationwide.
3+ YOEHigh school diploma/GED, 3+ years in workforce management, 2+ years using workforce management software and forecasting, and 1+ year leading or managing projects.
IEX, Aspect, Workforce Management IEX, Blue Pumpkin, Omni Genesis, PBX, ACD, IVR
Citizens Financial GroupNYSE: CFG: US regional bank holding providing diverse financial services.
1+ YOERequires 1–3 years of workforce management experience, strong analytical and numerical skills, WFM tool experience, and proficiency in Excel or Google Sheets.
Verint, NICE, Genesys, Microsoft Excel, Google Sheets