4 workforce planning analyst jobs at 4 companies in New York
1mo
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Workforce Operations Analyst (Contract)
New York, New York, United States
$50/hr HybridContract
2+ YOE2+ years WFM or support operations analytics experience; hands-on Assembled administration (NICE/Verint/Playvox relevant); forecasting, staffing plan translation, SLA and support-metrics expertise, strong data analysis and communication.
Assembled, NICE, Verint, Playvox
2d
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Resource Planning Analyst
Arizona or Mississippi or Pennsylvania or Montana or North Carolina or Louisiana or Maryland or Maine or Minnesota or Nebraska or Missouri or Colorado or North Dakota or Alabama or New York or New Jersey or New Mexico or Nevada or Ohio or South Carolina or Connecticut or Texas or District of Columbia or Florida or Rhode Island or Iowa or Arkansas or South Dakota or Idaho or Illinois or Vermont or Tennessee or Kansas or Virginia or Delaware or Washington or Utah or Wisconsin or Georgia or Indiana or West Virginia or Kentucky or Oregon or Wyoming or Michigan or Massachusetts or New Hampshire or Oklahoma
$44k-$102k/yr RemoteFull Time
2+ YOERequires 2+ years in high-volume customer service or call centers, 1+ year analyzing data, and 6+ months monitoring queues with workforce or telephony tools. Strong communication, prioritization, and problem-solving skills required.
Five9, Verint WFM, CAS, Avaya CMS, NICE, Aspect, Microsoft Teams
2mo
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Senior Workforce Management Analyst (Remote)
New York or United States
$86k-$115k/yr RemoteFull Time
5+ YOE5+ years WFM/forecasting/capacity planning experience in contact centers, advanced Excel/Sheets skills, experience with WFM tools and BPO/vendor management, strong presentation and stakeholder influence skills.
Microsoft Excel, Google Sheets, NICE, Verint, Genesys, CCMath
1w
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Senior Benefits Analyst
United States or New York City or San Francisco or Chicago or Los Angeles or Seattle
$72k-$108k/yr RemoteFull Time
5+ YOE5–7 years of progressive benefits or HR administration experience, benefits regulation expertise, retirement plan administration, workers’ compensation and leave oversight, and advanced ADP Workforce Now and Excel proficiency.
ADP Workforce Now, Microsoft Excel, Microsoft SharePoint, FMLA, ADA, STD, LTD, OSHA, 403(b), 457, IRS, DOL, Form 5500, ADP, VLOOKUP