3 workforce planning analyst jobs at 3 companies in Summit, NJ
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Workforce Operations Analyst (Contract)
New York, New York, United States
$50/hrHybridContract
Current: Provides a mobile fintech platform for consumer banking services.
2+ YOE2+ years WFM or support operations analytics experience; hands-on Assembled administration (NICE/Verint/Playvox relevant); forecasting, staffing plan translation, SLA and support-metrics expertise, strong data analysis and communication.
World Education Services: Evaluates international academic credentials for immigrants and students.
5+ YOE5+ years WFM/forecasting/capacity planning experience in contact centers, advanced Excel/Sheets skills, experience with WFM tools and BPO/vendor management, strong presentation and stakeholder influence skills.
Microsoft Excel, Google Sheets, NICE, Verint, Genesys, CCMath
United States or New York City or San Francisco or Chicago or Los Angeles or Seattle
$72k-$108k/yrRemoteFull Time
Tides: Offers fiscal sponsorship and financial management for nonprofit organizations.
5+ YOE5–7 years of progressive benefits or HR administration experience, benefits regulation expertise, retirement plan administration, workers’ compensation and leave oversight, and advanced ADP Workforce Now and Excel proficiency.
ADP Workforce Now, Microsoft Excel, Microsoft SharePoint, FMLA, ADA, STD, LTD, OSHA, 403(b), 457, IRS, DOL, Form 5500, ADP, VLOOKUP