Director, Technical Program Management

Opportunity and Solutions Identification 

• Demonstrates and builds experiences across multiple groups or divisions. Leads and coaches teams to develop problem statements and form hypotheses for products and services across divisional boundaries to address highly complex business, program, customer needs, and/or market opportunities; identifies dependencies of other features. 

• Determines and leads process improvements to quickly scope insights, and drives change management initiatives. Uses industry understanding to direct teams to ensure alignment between the customer, the market, internal stakeholders, senior leadership, and the goals and strategy of GitHub. 

• Holds teams accountable for collaborating with others (e.g., Engineering, Marketing, Design) to ensure that they can satisfy customer requirements. Provides expertise to help teams validate the market size and opportunity of greatest value for the company. Facilitates collaboration between their team and other partner teams to bring about solutions. 

Program Planning and Success 

• Provides expertise to help teams define the multiple program goals and prioritization for the products and services they own. Guides teams to translate the needs of the organization and other teams into program goals and prioritize deliverables based on data insights.  

• Guides teams to engage in active risk management (proactive and reactive) to identify risks and propose mitigations for risks using data (e.g., telemetry, usage, net satisfaction, customer satisfaction). 

• Coaches teams to define success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of products, services and works with engineering to ensure needed telemetry is developed. Provides expert knowledge to help teams deeply understand the return on investment. 

Program/Service Development 

• Acts as a subject matter expert in orchestrating and integrating efforts for the development and implementation process of product, services on large cross functional projects with internal teams and external partners. Drives teams to collaborate and coordinate across teams and perspectives to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible. 

• Guides teams to partner with the engineering team to contribute, prioritize, and deliver on the roadmap for product, service. Drives teams to understand the value proposition for the feature(s)/feature areas and answer technical questions on the feature(s)/feature areas they own.  

• Guides teams to justify capacity requirements and advocate for the right resource allocation. Partners with the Engineering team to know the feature capabilities in alignment with the goal updates and associated tradeoffs. 

• Guides teams tracking, coordinating, and communicating end-to-end project schedules for products, services. Ensures teams establish and monitor processes, and hold other stakeholders accountable for following the established schedule and processes. 

• Guides teams when tracking and managing dependencies to enable cohesive, connected user scenarios, and to avoid issues and mitigate risks. Coaches teams to make adjustments or course corrections when projects are not aligned to schedules or goals. 

• Drives teams to develop the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for products, services, its development timeline, and the introduction to the different programs. Ensures teams collaborate with stakeholders to monitor progress and adjust as needed. 

• Helps teams lead governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance, privacy, security, safety, accessibility). 

Continuous Improvement 

• Provides expertise to help teams partner with others to collect performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality, speed, and cost), monitor and report on progress (e.g., business reviews), and derive insights that lead to productive courses of action. 

• Ensures teams share insights with Engineering and other partners. Leads teams to form hypotheses to technical needs, perform experiments, and iterate to drive improvement in specific performance metrics that have measurable impact.