British Columbia or Guelph or Edmonton or Calgary or Burnaby or Winnipeg or London or Toronto or Richmond or Victoria or Markham or Oakville or North York or Mississauga or Ottawa or Ontario or Alberta or Nova Scotia or Manitoba or New Brunswick or Saskatchewan or Canada or United States or Alaska or Virginia or Vermont or Utah or Texas or Tennessee or South Carolina or North Carolina or New Hampshire or Maine or Kentucky or Iowa or Georgia or Florida or Arizona or Alabama or Bangor or Allen or Albany or Hueytown or Mobile
$60k-$75k/yrRemoteFull Time
Cayenta: Provides enterprise software solutions for utility and municipal organizations.
Experience supporting ERP systems with HR/payroll knowledge, strong troubleshooting and communication skills, ability to manage multiple support tickets, and technical aptitude with SQL/PLSQL/Uniface/Acucobol and APIs.
SQL, PL/SQL, Uniface, Acucobol, APIs, web services, Apache Tomcat
IllumiaNASDAQ: ROP: Provides digital payment and identification systems for campus environments.
2+ YOE2+ years technical support experience, practical IT/engineering background, SQL and Windows/Linux familiarity, understanding of web technologies and APIs, strong communication and problem-solving skills.
SQL, Windows, Linux, HTTP, HTTPS, APIs, web browsers
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrHybridFull Time
HiBob: HR software platform for managing employee lifecycle and engagement.
4+ YOE4+ years technical support experience with payroll/HRIS or HR SaaS; strong payroll systems and data flow knowledge; experience with APIs/integrations/webhooks, SQL, troubleshooting, and root cause analysis.
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrHybridFull Time
HiBob: Provides a cloud-based human resources management platform for businesses.
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; troubleshooting, root-cause analysis, enterprise escalation experience; familiarity with APIs, webhooks, and SQL.
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrHybridFull Time
HiBob: Cloud-based human resources management platform for mid-sized businesses.
4+ YOE4+ years technical support for payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks; familiarity with SQL; root cause analysis and enterprise escalation experience.
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrHybridFull Time
HiBob: Provides a cloud-based HR platform for mid-sized businesses.
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks and SQL; ability to troubleshoot, analyze workflows, and perform root cause analysis.
SMC³: Provides data and technology for the LTL transportation industry.
5+ YOE2+ MgmtFive+ years in technical or product support; two+ years in people leadership; strong troubleshooting, web services, APIs, and incident management.
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yrRemoteFull Time
Gainsight: Provides software for customer success, retention, and growth.
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Customer Support Specialist - EDI & Integration Platform
Atlanta, Georgia, United States
HybridFull Time
eddyson: Provides cloud-based electronic data interchange software for businesses.
Provide 1st/2nd level technical support for B2B customers; onboard and enable customers; implement integrations (EDI, APIs, SFTP, AS2/AS4); collaborate across teams.
Cloud platforms, EDI, APIs, SFTP, AS2/AS4, Ticketing systems
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yrHybridFull Time
HiBob: Provides cloud-based human resources and workforce management software.
4+ YOE4+ years technical support experience with payroll/HRIS or HR SaaS; strong payroll systems and data-flow knowledge; troubleshooting, APIs/webhooks, SQL proficiency; excellent communication and root-cause analysis skills.
Atlanta or Chicago or Seattle or Indianapolis or Bellevue
$81k-$122k/yrHybridFull Time
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
U.S. citizenship required. Customer-facing software support experience; familiarity with HTML, JavaScript, CSS or APEX; Salesforce/CRM and API experience; database/RDBMS and SQL knowledge; strong troubleshooting and communication skills.
HTML, JavaScript, CSS, APEX, Salesforce, API, SQL, Agentforce, Data 360, Sales Cloud, Service Cloud, Data Cloud
First AdvantageNASDAQ: FA: Provides employment background screening and digital identity verification services.
Tier 2 application support role requiring experience with integrations, SQL/Microsoft SQL Server, APIs (REST/SOAP/JSON/XML), Jira/Confluence, ServiceNow, AWS/SFTP, troubleshooting complex issues, and strong communication skills. Associate or Bachelor's in CS/Technology preferred.
Jira, Confluence, AWS, SFTP, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring, Microsoft SQL Server, SQL, MongoDB, HTML, XSLT, APIs, REST, SOAP, XML, JSON, Web Services, ServiceNow
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or Wyoming
$95k-$115k/yrRemoteFull Time
OPEXUS: Software for government process management and legal data discovery.
2+ YOEUS citizen with current Secret clearance, 2+ years eDiscovery experience, CS/IT degree or equivalent, skills in PostgreSQL/Postgres, ELK Stack, Redis, Rabbit MQ, API servers, data analysis, ticketing, and customer-facing technical support.
ELK Stack, PostgreSQL, Redis, Rabbit MQ, API servers, Postgres
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yrHybridFull Time
Quantifind: AI-driven platform for financial risk and fraud detection.
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
CallRail: Call tracking and lead intelligence platform for marketing attribution.
3+ YOE3+ years telephone support experience, BS in Computer Science or equivalent, strong troubleshooting, communication, and customer-service skills; familiarity with support tools and basic web technologies.
Microsoft Excel, Google Drive, Zendesk, MySQL, HTML, CSS, JavaScript, REST API, Google Analytics, Google Ads
Dolby LaboratoriesNYSE: DLB: Develops audio and video signal processing and compression technologies.
8+ YOE8+ years in operational/support roles; incident leadership for live events; production operations with IaC (Terraform, Helm, Kubernetes); monitoring and observability (Grafana, Kibana/ELK, Prometheus, Loki); expertise with HLS, DASH, CMAF, WebRTC, DRM, and CDN.
DMI: Provides end-to-end digital transformation and managed IT services.
5+ YOEBachelor's or equivalent, 5+ years supporting enterprise applications in O&M, ITIL knowledge, ServiceNow experience, Windows/Linux and SQL familiarity, support federal applications, strong troubleshooting and communication skills.
SnowflakeNYSE: SNOW: Cloud-based platform for data storage, processing, and analytics.
5+ YOE5+ years in technical support, Bachelor’s or Master’s in CS or equivalent, experience with public cloud (AWS/Azure/GCP), SQL, IAM/RBAC, networking, OS troubleshooting, strong written communication and incident management.