5d
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Java, Python, Kong. API gateway, Core Java
Boston, Massachusetts, United States
$90k-$110k/yr OnsiteFull Time
4+ YOE4+ years hands-on Java/Python and Kong API Gateway experience; API lifecycle, troubleshooting, production support, documentation, and stakeholder management skills.
Java, Python, Kong API Gateway, REST APIs, CI/CD, ITIL
4w
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Support Engineer
Boston, Massachusetts, United States
RemoteFull Time
3+ YOE3+ years in SaaS technical/support engineering, experience with Zendesk, strong troubleshooting and written communication, ability to manage high-volume ticket queues, familiarity with APIs/PLM/PIM is a plus.
Zendesk, PLM, PIM, APIs
1w
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IT Support Engineer
Boston, Massachusetts, United States
$95k-$140k/yr HybridFull Time
2+ YOE2+ years IT support, strong macOS administration, Jamf Pro, Google Workspace and Okta experience, scripting (Python/Bash/Google Apps Script), REST APIs, Okta Workflows, and fluent English.
Jamf Pro, Google Workspace, Okta, Okta Workflows, Slack, Atlassian, GitHub, Zoom, REST APIs, Python, Bash, Google Apps Script, Cursor, Claude Code, OpenAI APIs, Kandji, Intune, Microsoft 365, Jira Service Management
1mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
6d
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
3mo
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Product Support Engineer
New York or Los Angeles or Chicago or Seattle or San Francisco or San Diego or Reston or Santa Monica or Palo Alto or Washington DC or Boston or Colorado
$120k-$175k/yr HybridFull Time
4+ YOE4+ years in application/product support or QA; experience with SaaS/enterprise web apps; strong diagnostic skills; familiarity with APIs, authentication, data validation; able to work extended hours and travel; proficient with Azure DevOps, Jira, Confluence.
Azure DevOps, Jira, Confluence, SQL, JSON, XML
1mo
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Application Support Engineer
Somerville, Massachusetts, United States
$80k-$140k/yr OnsiteFull Time
3+ YOE3+ years in production operations/SRE/technical support; Linux admin and networking knowledge; scripting (Python, Bash, PowerShell); experience with client onboarding, monitoring/observability, and incident remediation.
Linux, Python, Bash, PowerShell, Docker, ECS, Kubernetes, Kafka, Kinesis, VMware, MetaTrader 4 (MT4), MetaTrader 5 (MT5), Go, Java, .NET, FIX, API
1mo
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Integration Support Analyst
Franklin, Massachusetts, United States
$70k-$90k/yr RemoteFull Time
3+ YOEBachelor's degree preferred; 3+ years in integration/EDI or production application support; knowledge of EDI/XML/Flat File and VAN/AS2/FTP; strong SQL (Oracle) skills; experience with WMS/ERP and Microsoft Office.
CLEO Clarify, CLEO Harmony, AUTOMATE, VisualCron, NetSuite, WebServices, API, EDI, XML, Flat File, VAN, AS2, FTP, SQL, Oracle, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, WMS, ERP, UPC/GTINs, GS1/UCC128, VICS
1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
1w
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Product Support Analyst
Boston, Massachusetts, United States
$73k-$90k/yr HybridFull Time
Benchling: Cloud platform for biotechnology research and development.
BS or M.Sc in a life science, lab/research experience, customer-facing experience, strong communication, organization, empathy, and autonomy.
Benchling, API
2mo
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Software Support Specialist I
Boston, Massachusetts, United States
$45k-$60k/yr HybridFull Time
1+ YOEBachelor’s degree; 1-3 years SaaS customer-facing; experience with Netsuite/Intacct; familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot or Rest APIs; problem solving; diplomatic; reliable.
Netsuite, Intacct, Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, Rest APIs
1mo
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Support Delivery Manager II
Cambridge or Canada
$115k-$207k/yr OnsiteFull Time
12+ YOEBachelor's degree and 12 years experience; account management/customer success in cloud or networking; knowledge of AI inferencing/generative AI; data analysis for process improvement; basic networking, cloud security, WAF and internet protocols.
Akamai Core Compute, Akamai Cloud Computing, Linode, Kubernetes, APIs
1d
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Group Product Manager, Member Coverage & Support Platform
Boston, Massachusetts, United States
$181k-$237k/yr RemoteFull Time
7+ YOE2+ Mgmt7+ years product management, 2+ years people management, experience with technical platforms, internal tools, APIs, strong analytical and communication skills.
1d
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Corporate Traveler - Technical Sales Engineer - Boston, MA
Boston or Massachusetts
$125k-$165k/yr OnsiteFull Time
Experience in SaaS pre-sales or sales engineering, familiarity with APIs and SSO, strong presentation and stakeholder skills, ability to lead technical discovery and support RFP/RFI responses.
SSO, APIs
1mo
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Sr. Engineer II, Robotics Systems
Norwood, Massachusetts, United States
$146k-$234k/yr HybridFull Time
6+ YOEBachelor's in CS/Engineering, 6+ years in industrial software/automation or systems integration, experience with APIs/middleware and robotics software, GMP/GxP familiarity, support for FAT/SAT and commissioning.
APIs, middleware, IIoT, cloud platforms, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), GAMP, GxP
2d
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Threat Intelligence Data & Engineering(TIDE) Analyst
Quincy, Massachusetts, United States
$90k-$158k/yr HybridFull Time
2+ YOEExperience analyzing cybersecurity data and building data-driven threat intelligence; Python, API scripting, data visualization, and cyber ops collaboration required; operational incident support expected.
Python, Postman, REST API, JSON, BigQuery, SQL, ELK, SIEMs, TIPs, SOARs
1w
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Regional Lead, Sales Engineering - AMER
Boston or New York City
RemoteFull Time
3+ YOE3-5 years leadership in pre-sales or similar, experience supporting enterprise SaaS sales, knowledge of REST API and modern application architectures, strong communication and consulting skills.
REST API
1w
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Regional Lead, Sales Engineering - AMER
Boston or New York City
RemoteFull Time
3+ Mgmt3+ years leadership in pre-sales or sales engineering supporting enterprise SaaS, strong API and architecture knowledge, excellent communication and consulting skills, ability to mentor and grow a team.
REST API, Microservices
2w
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Sr. Systems Dev. Manager, Amazon Robotics Technical Support
North Reading or Westboro
$198k-$268k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years systems development experience, 5+ years managing development teams, bachelor\u0002s in CS/Engineering, experience leading AI/ML or automation initiatives, strong distributed systems and cloud (AWS) knowledge.
AWS, API, DevOps, MLOps, large language model (LLM), AI/ML
1mo
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Temporary Financial Systems Analyst
California or New York City or Boston or San Francisco or Washington, D.C. or Seattle or Santa Monica
$84k-$120k/yr HybridFull Time, Temporary
5+ YOE5+ years supporting financial systems (law firm experience preferred); SQL, Aderant administration, API/integration and automation experience; bachelor's degree or equivalent; strong analytical and communication skills.
Aderant, Aderant Classic, Aderant Expert, SQL, Microsoft Power Automate, APIs
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