5d
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Java, Python, Kong. API gateway, Core Java
Boston, Massachusetts, United States
$90k-$110k/yr OnsiteFull Time
4+ YOE4+ years hands-on Java/Python and Kong API Gateway experience; API lifecycle, troubleshooting, production support, documentation, and stakeholder management skills.
Java, Python, Kong API Gateway, REST APIs, CI/CD, ITIL
4w
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Support Engineer
Boston, Massachusetts, United States
RemoteFull Time
3+ YOE3+ years in SaaS technical/support engineering, experience with Zendesk, strong troubleshooting and written communication, ability to manage high-volume ticket queues, familiarity with APIs/PLM/PIM is a plus.
Zendesk, PLM, PIM, APIs
1mo
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
4+ YOE4+ years technical support experience with payroll/HRIS or HR SaaS; strong payroll systems and data flow knowledge; experience with APIs/integrations/webhooks, SQL, troubleshooting, and root cause analysis.
APIs, webhooks, SQL, HTML, CSS, Bob
1mo
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; troubleshooting, root-cause analysis, enterprise escalation experience; familiarity with APIs, webhooks, and SQL.
APIs, webhooks, SQL, Bob, HTML, CSS
1mo
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
4+ YOE4+ years technical support for payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks; familiarity with SQL; root cause analysis and enterprise escalation experience.
APIs, webhooks, SQL, HTML/CSS, HRIS, Bob
1mo
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks and SQL; ability to troubleshoot, analyze workflows, and perform root cause analysis.
APIs, webhooks, SQL, HTML, CSS, Bob
1mo
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Enterprise Technical Support Analyst
South Carolina or Texas or Tennessee or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Missouri or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or Utah
$62k-$66k/yr RemoteFull Time
2+ YOE2+ years technical support experience, structured troubleshooting, Zendesk experience preferred, knowledge of HTML/CSS/JavaScript/APIs, strong written/verbal communication, ability to manage concurrent tasks and escalate effectively.
Zendesk, Gainsight CustomerOS, HTML, CSS, JavaScript, APIs, SkillJar
1mo
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
4+ YOE4+ years technical support experience with payroll/HRIS or HR SaaS; strong payroll systems and data-flow knowledge; troubleshooting, APIs/webhooks, SQL proficiency; excellent communication and root-cause analysis skills.
APIs, webhooks, SQL, HTML, CSS, HRIS, Bob
1w
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IT Support Engineer
Boston, Massachusetts, United States
$95k-$140k/yr HybridFull Time
2+ YOE2+ years IT support, strong macOS administration, Jamf Pro, Google Workspace and Okta experience, scripting (Python/Bash/Google Apps Script), REST APIs, Okta Workflows, and fluent English.
Jamf Pro, Google Workspace, Okta, Okta Workflows, Slack, Atlassian, GitHub, Zoom, REST APIs, Python, Bash, Google Apps Script, Cursor, Claude Code, OpenAI APIs, Kandji, Intune, Microsoft 365, Jira Service Management
3w
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Technical Support Analyst
Manila or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia
RemoteFull Time
Experience investigating and replicating technical issues, familiarity with Linux command line, networking tools (Nmap, Curl, DNS, HTTP/HTTPS, SSL/TLS), API/AI models, strong communication and critical thinking, and ability to work asynchronously across teams.
Linux command line, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Security, n8n, AI, API, CRMs, Hubspot, Asana, Notion
1mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
6d
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
1mo
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Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or Wyoming
$95k-$115k/yr RemoteFull Time
2+ YOEUS citizen with current Secret clearance, 2+ years eDiscovery experience, CS/IT degree or equivalent, skills in PostgreSQL/Postgres, ELK Stack, Redis, Rabbit MQ, API servers, data analysis, ticketing, and customer-facing technical support.
ELK Stack, PostgreSQL, Redis, Rabbit MQ, API servers, Postgres
3mo
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Product Support Engineer
New York or Los Angeles or Chicago or Seattle or San Francisco or San Diego or Reston or Santa Monica or Palo Alto or Washington DC or Boston or Colorado
$120k-$175k/yr HybridFull Time
4+ YOE4+ years in application/product support or QA; experience with SaaS/enterprise web apps; strong diagnostic skills; familiarity with APIs, authentication, data validation; able to work extended hours and travel; proficient with Azure DevOps, Jira, Confluence.
Azure DevOps, Jira, Confluence, SQL, JSON, XML
3w
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Technical Support Analyst
Manila or Sydney or Hobart or California or Maryland or Massachusetts or Illinois or Oregon or Washington or Colorado or Texas or Florida or Pennsylvania or Louisiana or Missouri or District of Columbia or United Kingdom or India
RemoteFull Time
Investigating and replicating technical issues, experience with Linux command line, identifying cybersecurity risks, working in tiered support, managing AI models, strong communication and critical thinking.
Linux, Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Securtiy, n8n, AI, API, Hubspot, Asana, Notion, CRM
1mo
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Application Support Engineer
Somerville, Massachusetts, United States
$80k-$140k/yr OnsiteFull Time
3+ YOE3+ years in production operations/SRE/technical support; Linux admin and networking knowledge; scripting (Python, Bash, PowerShell); experience with client onboarding, monitoring/observability, and incident remediation.
Linux, Python, Bash, PowerShell, Docker, ECS, Kubernetes, Kafka, Kinesis, VMware, MetaTrader 4 (MT4), MetaTrader 5 (MT5), Go, Java, .NET, FIX, API
1mo
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Integration Support Analyst
Franklin, Massachusetts, United States
$70k-$90k/yr RemoteFull Time
3+ YOEBachelor's degree preferred; 3+ years in integration/EDI or production application support; knowledge of EDI/XML/Flat File and VAN/AS2/FTP; strong SQL (Oracle) skills; experience with WMS/ERP and Microsoft Office.
CLEO Clarify, CLEO Harmony, AUTOMATE, VisualCron, NetSuite, WebServices, API, EDI, XML, Flat File, VAN, AS2, FTP, SQL, Oracle, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, WMS, ERP, UPC/GTINs, GS1/UCC128, VICS
1mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
1w
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Product Support Analyst
Boston, Massachusetts, United States
$73k-$90k/yr HybridFull Time
Benchling: Cloud platform for biotechnology research and development.
BS or M.Sc in a life science, lab/research experience, customer-facing experience, strong communication, organization, empathy, and autonomy.
Benchling, API
2mo
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Software Support Specialist I
Boston, Massachusetts, United States
$45k-$60k/yr HybridFull Time
1+ YOEBachelor’s degree; 1-3 years SaaS customer-facing; experience with Netsuite/Intacct; familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot or Rest APIs; problem solving; diplomatic; reliable.
Netsuite, Intacct, Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, Rest APIs
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