20 avaya jobs at 13 companies in Dallas, TX
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Telco Support Tier II Analyst
Dallas, Texas, United States
$28-$30/hr OnsiteFull Time
3+ YOE3+ years telecommunications experience, Avaya PBX experience preferred, ability to analyze voice/data networks, customer service skills, and pre-employment background screening.
Avaya PBX
1mo
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Senior Voice Engineer
Plano, Texas, United States
$100k-$110k/yr OnsiteFull Time
7+ YOEBachelor's degree, 7+ years experience in enterprise voice/UC with Avaya, SIP and SBCs, Python and automation (Ansible/PowerShell), L3 troubleshooting, on-call support, and strong communication skills.
Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Avaya Session Border Controller (SBCE), Avaya Media Gateway (G430/G450/G650), Avaya CMS Reporting, Avaya Contact Center, Avaya IP Office, Python, REST API, Ansible, PowerShell, Grafana, Power BI, SNMP, Wireshark, SolarWinds, PRTG, Splunk, NetBrain, Microsoft Teams, AudioCodes SBC, SIP, H.323
3w
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Telecommunications Manager
Miramar or Atlanta or Austin or Houston or Dallas or Orlando or Tallahassee or West Palm Beach or Fort Lauderdale or Phoenix or Charlotte
RemoteFull Time
8+ YOE8+ years managing enterprise telephony systems with Avaya expertise, team leadership, vendor and budget management, project management, and experience migrating to cloud/UCaaS platforms; bachelor’s degree preferred.
Avaya, Microsoft Teams, Zoom, SIP, RingCentral, Cisco
2w
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Ribbon Communications Session Border Controller (SBC) Subject Matter Expert (SME)
Dallas, Texas, United States
RemoteFull Time
10+ YOE10+ years supporting enterprise voice and UC, deep Ribbon/Sonus SBC expertise, SIP/SIP Trunking, Teams Direct Routing, integrations with Cisco/Avaya/Mitel, troubleshooting, and secure SBC deployments.
Ribbon SBC, Sonus SBC, Session Border Controller, Microsoft Teams, Teams Direct Routing, SIP, SIP Trunking, VoIP, RTP/SRTP, Cisco CUCM, Avaya Aura, Mitel, TLS, QoS, DNS, Ribbon Analytics, AudioCodes, Oracle SBC, Azure, AWS, VPN, firewalls, load balancers
2mo
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Google GECX Contact Center as a Service Senior Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOE7+ years in CCaaS or cloud contact center solutions, experience with CCaaS platforms (AWS, Google, Genesys, Avaya, NICE), bachelor's in CS/Engineering or equivalent experience, client-facing, Agile/Waterfall experience, GECX/GCP familiarity.
Gemini Enterprise for Customer Experience (GECX), Google Cloud Platform (GCP), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, AWS, Genesys, Avaya, NICE
4w
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Contact Center Customer Care Associate
Irving, Texas, United States
HybridFull Time
1+ YOEHigh school diploma/GED, 1+ year customer service experience, proficiency with Microsoft Office/Microsoft Teams or Google Suite, familiarity with contact center systems, ability to meet KPIs and strict schedule.
Microsoft Office, Microsoft Teams, Google Suite, Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya, Verint, Genesys, Five9, ZOOM International
4w
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Contact Center Customer Care Associate
Dallas or Irving
HybridFull Time
1+ YOEHigh school diploma,1+ year customer service experience,proficiency with Microsoft Office/Microsoft Teams or Google Suite and contact-center systems; ability to meet KPIs and work a strict schedule.
Microsoft Office, Microsoft Teams, Google Suite, Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya, Verint, Genesys, Five9, Zoom
1w
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Lead Member of Technical Staff
Dallas, Texas, United States
$210k-$270k/yr OnsiteFull Time
4+ YOEBachelor's degree in Computer or Electronics Engineering and 4 years of experience with VoIP systems engineering, network protocols, testing, protocol analysis, and enterprise network deployment.
Cisco Unified Communications, Oracle, Avaya PBX, Ribbon, Oracle SBC, Wireshark, Radcom, SIPp, IRIS, Cisco BroadWorks, Linux RHEL, Unix, SIP, RTP, H.323, DTMF, TCP/IP, UDP, VLANs, NAT, DNS, QOS, DSCP
3w
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Senior IVR Architect
Plano, Texas, United States
OnsiteFull Time
10+ YOEBachelor's degree,10+ years in contact center/telephony/IVR engineering, SME in IVR platforms, expertise in telephony protocols, CRM and backend integrations, API/CI/CD practices, and security/compliance controls.
Genesys, Cisco, Avaya, NICE, Five9, Nuance, Amazon Connect, Twilio, Salesforce
2w
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Software Engineer Principal
Pittsburgh or Strongsville or Dallas or Birmingham or Lakewood
$91k-$202k/yr OnsiteFull Time
12+ YOE12+ years software engineering with enterprise-scale systems, 5+ years supporting WFM/WEM or contact center platforms, experience with cloud-native solutions, architecture, integrations, and technical leadership.
Microsoft SQL Server, Jira, PowerShell, Elasticsearch, Dynatrace, Alvaria, Aspect, Avaya, Verint, Genesys Cloud, Intradiem, Salesforce, LivePerson, ServiceNow
2w
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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence, Amazon Connect Center of Delivery Excellence
Boston or Jersey City or Tempe or Seattle or Arlington or Atlanta or Mountain View or Dallas
$131k-$204k/yr OnsiteFull Time
3+ YOEBachelor's degree in related field,3+ years cloud architecture/contact-center experience,proficiency with conversational AI frameworks,NLP/NLU,REST APIs,and integration across contact-center platforms.
Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, Rasa, Dialogflow, Lex, Azure Bot Service, REST APIs, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation, Terraform, Python
6d
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Google GECX Contact Center as a Service Senior Engineer
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation and Agile/Waterfall SDLC, 1+ year in Google Cloud, and a bachelor's degree or equivalent experience.
Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Gemini Enterprise, Google Cloud Platform (GCP), Conversational AI, CCaaS, AWS, Google, Genesys, Avaya, NICE, Waterfall, Agile, Google CX Agent Studio
1w
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Microsoft Dynamics Technical Project Manager
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yr OnsiteFull Time
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
3mo
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IT Support Specialist
Irving, Texas, United States
OnsiteFull Time
2+ YOEIT support for multiple locations; travel to bank locations; 2+ years financial services IT experience; preferred college degree; Fiserv core experience.
Windows Server, AVAYA, Active Directory, Azure AD, Office 365, Teams, SharePoint, Fiserv, Multi-factor Authentication
2mo
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Donor Ministries Representative
Coppell, Texas, United States
OnsiteFull Time
1+ YOEBachelor's degree or equivalent and 1–2 years related experience (or equivalent combination). Requires accuracy, confidentiality, donor interaction, outbound/inbound calls, strong written communication, and proficiency in multiple donor and office software systems.
DonorStudio, PayConex, WebServices, Avaya, Workfront, Microsoft SharePoint, Microsoft Outlook, Microsoft Word, Microsoft Excel, Adobe, Web browsers
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