28 avaya jobs at 19 companies in Texas
3mo
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Voice L2 Technician
Texas, Texas, United States
$55k-$65k/yr OnsiteFull Time
2+ YOE2+ years IT or telecom support; Avaya IP Office and hosted/cloud phone systems experience; strong customer service and communication; certifications preferred (see list).
Avaya IP Office, IP Office, ITC Cloud, NetSapiens, 8x8, SIP/VoIP, ConnectWise Manage
1mo
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Telco Support Tier II Analyst
Dallas, Texas, United States
$28-$30/hr OnsiteFull Time
3+ YOE3+ years telecommunications experience, Avaya PBX experience preferred, ability to analyze voice/data networks, customer service skills, and pre-employment background screening.
Avaya PBX
3w
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Telecommunications Manager
Miramar or Atlanta or Austin or Houston or Dallas or Orlando or Tallahassee or West Palm Beach or Fort Lauderdale or Phoenix or Charlotte
RemoteFull Time
8+ YOE8+ years managing enterprise telephony systems with Avaya expertise, team leadership, vendor and budget management, project management, and experience migrating to cloud/UCaaS platforms; bachelor’s degree preferred.
Avaya, Microsoft Teams, Zoom, SIP, RingCentral, Cisco
2w
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Ribbon Communications Session Border Controller (SBC) Subject Matter Expert (SME)
Dallas, Texas, United States
RemoteFull Time
10+ YOE10+ years supporting enterprise voice and UC, deep Ribbon/Sonus SBC expertise, SIP/SIP Trunking, Teams Direct Routing, integrations with Cisco/Avaya/Mitel, troubleshooting, and secure SBC deployments.
Ribbon SBC, Sonus SBC, Session Border Controller, Microsoft Teams, Teams Direct Routing, SIP, SIP Trunking, VoIP, RTP/SRTP, Cisco CUCM, Avaya Aura, Mitel, TLS, QoS, DNS, Ribbon Analytics, AudioCodes, Oracle SBC, Azure, AWS, VPN, firewalls, load balancers
2mo
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Google GECX Contact Center as a Service Senior Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOE7+ years in CCaaS or cloud contact center solutions, experience with CCaaS platforms (AWS, Google, Genesys, Avaya, NICE), bachelor's in CS/Engineering or equivalent experience, client-facing, Agile/Waterfall experience, GECX/GCP familiarity.
Gemini Enterprise for Customer Experience (GECX), Google Cloud Platform (GCP), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, AWS, Genesys, Avaya, NICE
2w
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Site Manager
San Angelo, Texas, United States
OnsiteFull Time
10+ YOE5+ MgmtMust hold Secret clearance and US citizenship; 10+ years telecommunications experience with 5+ years in site/program management; Associate degree or HS+experience; CompTIA Security+; experience with CUCM/Avaya, VoIP, fiber and copper systems; ability to lift 50 lbs.
Cisco Unified Communications Manager (CUCM), Avaya Communication Manager, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
3w
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Benefits Assistant
El Paso, Texas, United States
$17/hr OnsiteFull Time
3+ YOEHigh school diploma/GED, bilingual English/Spanish, 3 years administrative or customer service experience, Microsoft Suite and Adobe proficiency, Avaya telephone experience, benefits administration experience preferred, strong communication and presentation skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Adobe, Avaya Telephone
1mo
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Technician, Senior Communications
Houston, Texas, United States
FieldFull Time
7+ YOEHigh school or GED and an Associate's in Electronics (or 7 years equivalent). 7+ years installing/maintaining Avaya systems, CCNA preferred, Microsoft Word/Excel proficiency, able to work independently, provide 24x7 on-call support, travel up to 50%.
Avaya CM, Avaya Session Manager, Avaya System Manager, Avaya G430, Avaya G450, Voicemail, Microsoft Word, Microsoft Excel
5d
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Google GECX Contact Center as a Service Senior Engineer
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation and Agile/Waterfall SDLC, 1+ year in Google Cloud, and a bachelor's degree or equivalent experience.
Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Gemini Enterprise, Google Cloud Platform (GCP), Conversational AI, CCaaS, AWS, Google, Genesys, Avaya, NICE, Waterfall, Agile, Google CX Agent Studio
1w
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Microsoft Dynamics Technical Project Manager
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yr OnsiteFull Time
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
2w
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Software Engineer Principal
Pittsburgh or Strongsville or Dallas or Birmingham or Lakewood
$91k-$202k/yr OnsiteFull Time
12+ YOE12+ years software engineering with enterprise-scale systems, 5+ years supporting WFM/WEM or contact center platforms, experience with cloud-native solutions, architecture, integrations, and technical leadership.
Microsoft SQL Server, Jira, PowerShell, Elasticsearch, Dynatrace, Alvaria, Aspect, Avaya, Verint, Genesys Cloud, Intradiem, Salesforce, LivePerson, ServiceNow
1w
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Lead Member of Technical Staff
Dallas, Texas, United States
$210k-$270k/yr OnsiteFull Time
4+ YOEBachelor's degree in Computer or Electronics Engineering and 4 years of experience with VoIP systems engineering, network protocols, testing, protocol analysis, and enterprise network deployment.
Cisco Unified Communications, Oracle, Avaya PBX, Ribbon, Oracle SBC, Wireshark, Radcom, SIPp, IRIS, Cisco BroadWorks, Linux RHEL, Unix, SIP, RTP, H.323, DTMF, TCP/IP, UDP, VLANs, NAT, DNS, QOS, DSCP
3w
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Senior IVR Architect
Plano, Texas, United States
OnsiteFull Time
10+ YOEBachelor's degree,10+ years in contact center/telephony/IVR engineering, SME in IVR platforms, expertise in telephony protocols, CRM and backend integrations, API/CI/CD practices, and security/compliance controls.
Genesys, Cisco, Avaya, NICE, Five9, Nuance, Amazon Connect, Twilio, Salesforce
3mo
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IT Support Specialist
Irving, Texas, United States
OnsiteFull Time
2+ YOEIT support for multiple locations; travel to bank locations; 2+ years financial services IT experience; preferred college degree; Fiserv core experience.
Windows Server, AVAYA, Active Directory, Azure AD, Office 365, Teams, SharePoint, Fiserv, Multi-factor Authentication
3d
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Telecommunications Specialist 2
United States or Virginia or Maryland or Delaware or Florida or Georgia or North Carolina or Ohio or Pennsylvania or South Carolina or Tennessee or Texas or West Virginia
$100k-$164k/yr RemoteFull Time
5+ YOERequires five years of telecommunications experience, a bachelor's degree or equivalent experience, and one listed telecommunications certification within six months of hire.
VoIP, PBX, ACD, Microsoft?, CCENT, CCNP, ACSS, ACIS, Nortel, Avaya
2mo
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Donor Ministries Representative
Coppell, Texas, United States
OnsiteFull Time
1+ YOEBachelor's degree or equivalent and 1–2 years related experience (or equivalent combination). Requires accuracy, confidentiality, donor interaction, outbound/inbound calls, strong written communication, and proficiency in multiple donor and office software systems.
DonorStudio, PayConex, WebServices, Avaya, Workfront, Microsoft SharePoint, Microsoft Outlook, Microsoft Word, Microsoft Excel, Adobe, Web browsers
2w
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Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence, Amazon Connect Center of Delivery Excellence
Boston or Jersey City or Tempe or Seattle or Arlington or Atlanta or Mountain View or Dallas
$131k-$204k/yr OnsiteFull Time
3+ YOEBachelor's degree in related field,3+ years cloud architecture/contact-center experience,proficiency with conversational AI frameworks,NLP/NLU,REST APIs,and integration across contact-center platforms.
Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, Rasa, Dialogflow, Lex, Azure Bot Service, REST APIs, EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation, Terraform, Python
4w
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Contact Center Customer Care Associate
Irving, Texas, United States
HybridFull Time
1+ YOEHigh school diploma/GED, 1+ year customer service experience, proficiency with Microsoft Office/Microsoft Teams or Google Suite, familiarity with contact center systems, ability to meet KPIs and strict schedule.
Microsoft Office, Microsoft Teams, Google Suite, Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya, Verint, Genesys, Five9, ZOOM International
4w
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Contact Center Customer Care Associate
Austin, Texas, United States
HybridFull Time
1+ YOEHigh school diploma/GED,1+ year customer service experience,proficiency with Microsoft Office/Microsoft Teams or Google Suite and contact-center systems,ability to handle high-volume inbound calls and meet KPIs.
Microsoft Office, Microsoft Teams, Google Suite, Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya, Verint, Genesys, Five9, ZOOM International
1mo
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Information Technology Specialist
El Paso, Texas, United States
OnsiteFull Time
Install, configure, and troubleshoot computer hardware, peripherals, and software; manage help desk tickets; perform first-level network troubleshooting; use Active Directory; strong problem-solving and communication skills.
Active Directory, Microsoft operating systems, Microsoft Office, Adobe, Avaya phone system, Citrix, MFA authentication, VPN, ERP
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