3mo
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Senior Manager, BPO Operations
United States
$110k-$150k/yr RemoteFull Time
5+ YOE5+ years managing offshore/nearshore BPO vendor relationships; experience with SLA governance, QA frameworks, and support reporting; daily hands-on use of AI coding tools and building automation/MCP connectors; familiarity with CRM/ticketing platforms and FERPA/COPPA compliance.
Claude Code, Codex, Cursor, GitHub Copilot, Zendesk, Slack, Salesforce, Google Drive, ChurnZero, Freshdesk, Intercom
2mo
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BPO/BPaaS Manager
United States
$135k-$265k/yr OnsiteFull Time
6+ YOE2+ Mgmt6+ years consulting or implementation experience in insurance, 2+ years BPO/BPaaS and leadership experience, Bachelor’s degree or equivalent, ability to travel ~50%.
Agile, Scrum, Rational Unified Process
6d
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Program Manager - BPO Operations
Atlanta, Georgia, United States
OnsiteFull Time
Design and lead BPO partner operating models, governance, and performance strategies; coordinate cross-functional stakeholders; analyze data to improve partner operations and drive program outcomes.
3w
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Director of BPO Field Operations (100% Remote)
United States
$172k-$187k/yr RemoteFull Time
8+ YOE5+ MgmtBachelor's (preferred), 8+ years progressive operations leadership managing outsourced/BPO or field service networks, 5+ years leading dispersed teams, vendor/contract negotiation, KPI/SLA management, training programs, forecasting, and analytical/financial skills. Willingness to travel up to 10%.
Microsoft Office Suite, Microsoft Teams, Slack
1mo
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Lead I Packout BPO
McKinney, Texas, United States
OnsiteFull Time
Overseeing shipping/receiving, inventory cycle counts, directing warehouse staff, operating and maintaining material handling equipment (forklift), following GMP/SOP/HACCP/OSHA food safety procedures, and lifting up to 100 lbs in freezer/dock conditions.
2w
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Manager, Workforce Strategy & Capacity Planning (BPO Operations)
Palo Alto, California, United States
$119k-$164k/yr HybridFull Time
5+ YOEBachelor's preferred;5–8+ years workforce management/capacity planning experience;BPO operations experience;strong analytical modeling skills;experience with WFM tools and Tableau;AI and digital fluency.
Tableau
1mo
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Manager, CX BPO, WFM & Programs
Brooklyn, New York, United States
$87k-$109k/yr HybridFull Time
4+ Mgmt4+ years management experience in service environments, oversight of BPO organizations and workforce management, CRM experience (Zendesk/Gladly/Kustomer), data-driven decision making, project management, vendor partnership, and travel 2-3x/year.
Zendesk, Gladly, Kustomer
1mo
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Director - Master Data / BPO Supply Chain Operations
Greenville or Simpsonville
OnsiteFull Time
Senior leader with expertise in master data strategy, supply chain and process improvement, ERP implementation, data-driven reporting and stakeholder management to deliver operational consistency and control.
ERP
1w
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Account Manager
Charleston, South Carolina, United States
OnsiteFull Time
Experience managing client relationships in player support or BPO, operational leadership, stakeholder management, leading multi-functional teams, planning, communication, and executive reporting skills.
1w
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Manager, Vendor Manager
Boston or Richmond
$113k-$150k/yr HybridFull Time
5+ YOE5+ years vendor/partner/strategic sourcing experience; vendor performance management, KPI setting, contract negotiation, stakeholder communication, contact center BPO or monitoring vendor experience preferred.
2mo
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Director of BPO & Contact Center Sales
Boynton Beach, Florida, United States
$80k-$100k/yr OnsiteFull Time
10+ YOE10+ years in BPO/contact center sales or CX, proven multi-year enterprise deal closing, strong executive relationships in BPO, cross-functional leadership.
CRM, AI platforms, CX technologies
2mo
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Strategic Project Manager
United States
$90k-$110k/yr RemoteFull Time
3+ YOEStrong project management, 3+ years BPO implementations, client-facing, cross-functional leadership, problem solving.
Project management tools, SLA dashboards, BPO technology platforms
3w
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Program Manager, Vendor Management Operations
New York City, New York, United States
$112k-$147k/yr HybridFull Time
4+ YOE4+ years BPO program/project management experience, change management and process improvement, creating dashboards and playbooks, stakeholder management and controls monitoring.
Microsoft Excel, Sheets
3mo
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IOA BPO Service Line Specialist for Finance
United States
HybridFull Time
12+ YOE12+ years of selling Financial Services and Digital Finance BPO/consulting; executive communication; able to close large deals; ROI/value proposition experience.
1mo
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Senior Manager
Cluj-Napoca or United States or United Kingdom
HybridFull Time
10+ YOEGraduate/post-graduate; 10+ years (mostly BPO) with 3+ years in transitions; hands-on process migration and program management experience; PMP/PgMP preferred; valid US/UK visa advantageous; strong communication and stakeholder engagement.
Microsoft Office
2w
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Sr. Bid Manager
Cedar Falls or New Braunfels or Clarksville or Manila or United States or Philippines
$80k-$96k/yr RemoteFull Time
7+ YOE7+ years bid/proposal management experience in BPO, proven track record on large complex bids, strong writing, project management, analytical skills, and proficiency with bid tools and CRMs.
Salesforce, HubSpot, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Loopio, RFPIO, Responsive, Qvidian
2mo
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Senior Project Manager
United States or Canada
RemoteFull Time
8+ YOESenior PM with 8+ years leading global projects; strong governance and stakeholder management; experience in contact center or BPO is a plus.
MS Word, MS Excel, PowerPoint, Teams, Zoom, Visio, Smartsheet
1mo
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Buyer (BPO)
Tanjong Pagar or Clearwater or Fremont
OnsiteFull Time
Managing procurement activities including reviewing requisitions, coordinating purchasing with manufacturing/planning/engineering, maintaining procurement data, performing cost analysis, and developing supplier sources for assigned commodities.
1mo
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Manager, Vendor Operations
Bridgewater or Bartlett
$85k-$125k/yr HybridFull Time
8+ YOE8+ years in contact center/vendor management, Bachelor’s degree or equivalent, vendor/BPO governance, KPI and SLA ownership, contract and project management, team leadership, Spanish language, and travel up to 50%.
Incident Manager Software, Oracle Service Cloud, Salesforce, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Five9, Learning Management Systems
2mo
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Senior Project Manager
United States or Canada
RemoteFull Time
8+ YOE3+ MgmtSenior PM with 8+ years leading global, complex projects in call center/BPO; PMP; adept with Waterfall/Agile; strong leadership and stakeholder management; travel <15%.
MS Word, MS Excel, MS PowerPoint, MS Teams, Zoom, Visio, Smartsheet
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