17 call center manager jobs at 14 companies in Brighton, MI
3w
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Call Center Supervisor
Livonia, Michigan, United States
$23/hr OnsiteFull Time
1+ YOESupervise CSRs and Leads, monitor and evaluate performance, provide coaching and feedback, handle escalations, analyze staffing and call center trends; associate degree equivalent preferred and 1 year supervisory experience preferred.
2w
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Call Center & Exceptions Supervisor
East Lansing, Michigan, United States
$45k-$58k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership experience, team management of 10+ employees, call center and IVR familiarity, reconciliation skills, operational metrics experience, coaching ability, and Microsoft Office proficiency.
IVR, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word
2w
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Call Center & Exceptions Supervisor
East Lansing, Michigan, United States
$45k-$58k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership experience in high-volume payment processing, call center, or operations; management of teams of 10+; IVR systems knowledge; metrics analysis; issue resolution; SLA delivery; and Microsoft Office proficiency.
Interactive Voice Response (IVR) systems, Microsoft Office, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word
2w
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Call Center Lead
Clinton Township, Michigan, United States
OnsiteFull Time
1+ YOERequires 1 year of customer service or related clinical experience, medical terminology knowledge, effective telephone communication, adaptability, and strict confidentiality.
4d
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Call Center Representative - Medical
Southfield, Michigan, United States
$17-$19/hr OnsiteFull Time
Requires strong telephone and verbal communication, active listening, attention to detail, multitasking, time management, compassion, computer skills, and Microsoft 365 proficiency; medical terminology and patient support experience preferred.
Microsoft 365
1mo
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Appointment Center Manager
Farmington Hills, Michigan, United States
$60k-$65k/yr OnsiteFull Time
5+ YOE2+ Mgmt2+ years supervisory experience and 5+ years healthcare scheduling or call center experience. Associate degree preferred. Strong leadership, analytics, HIPAA compliance, and multi-priority management skills.
3mo
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Call Center Representative (work from home - In Michigan)
Detroit, Michigan, United States
$15-$18/hr RemoteFull Time
1+ YOEProvide patient/caller support in a medical/dental setting; HIPAA knowledge; MS Office and practice management software; data entry in EMR; strong communication.
Microsoft Office, EMR, Dental/Medical practice management software
3w
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Automotive BDR- Call Center Representative
Lansing, Michigan, United States
OnsiteFull Time
1+ YOEManage and convert web and phone leads, build rapport, 1+ year related experience preferred, HS/GED preferred, proficiency with Microsoft Word/Excel/Internet Explorer and CRM, strong communication and time-management skills.
Microsoft Word, Microsoft Excel, Internet Explorer, CRM
1mo
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Inside Sales Manager
Farmington Hills, Michigan, United States
OnsiteFull Time
3+ YOE3+ Mgmt3–5 years managing high-volume inside sales or call center teams, experience coaching and hiring, CRM proficiency, familiarity with AI-enabled sales tools, strong communication and organizational skills; Bachelors preferred.
ChatGPT, Claude, ACT, Salesforce, CRM
6d
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Provider Services Representative Michigan
Flint, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent and two years in a physician healthcare office or high-volume call center required. Associate degree and managed care, claims, and coding knowledge preferred.
CPT-4, HCPCS, DRGs, EDI
5d
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Provider Services Representative Michigan
Flint, Michigan, United States
OnsiteFull Time
2+ YOEHigh school diploma or equivalent and 2 years of experience in a physician healthcare office or high-volume call center. Associate degree and managed care, claims, and coding knowledge preferred.
CPT-4, HCPCS
2mo
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Automotive Sales/BDC Representative
Jackson, Michigan, United States
OnsiteFull Time
Preferred prior sales/call center/BDC experience; strong communication, CRM proficiency, appointment-setting, organizational and multitasking skills; ability to manage inbound leads and follow up consistently.
CRM
1w
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Lead Program Support Specialist
Troy, Michigan, United States
$61k-$80k/yr RemoteFull Time
3+ YOERequires 3–5 years of customer service, escalation management, call center, retail, or sales experience; strong communication, organization, multitasking, interpersonal, and problem-solving skills; and Microsoft Office proficiency.
Microsoft Outlook, Microsoft Excel, Microsoft Word, CRM
1mo
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Retirement Plan Service Associate
Southfield, Michigan, United States
HybridFull Time
1+ YOEHigh school diploma, 13+ months general experience, knowledge of IRA/retirement plans, strong organizational, problem-solving, and communication skills; ability to use call center and customer management systems.
6d
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Customer Service Representative
Flint, Michigan, United States
OnsiteFull Time
1+ YOEHigh school diploma or equivalent and 1 year of customer service experience involving direct telephone, email, chat, or face-to-face contact. Healthcare office, call center, and managed care experience preferred.
1mo
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Inside Sales Loan Officer
Detroit, Michigan, United States
$36k/yr RemoteFull Time
1+ YOEMinimum 1 year mortgage lending experience in call center/consumer direct, active NMLS, strong time management and communication, favorable background/credit; VA/FHA experience and bachelor’s degree preferred.
1mo
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Supervisor, Specialty Pharmacy Services
Florida or Monroeville or Orlando or Bartlett or Fairfield or Flower Mound or Mt Prospect or Chandler or Redlands or Las Vegas or Lenexa or Troy or North Carolina
$44k-$85k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 1+ year supervisory experience and 3+ years customer service experience; knowledge of call center operations; high school diploma (GED) required, bachelor\u0002s preferred; familiarity with Verint, CMS, call recording systems, and Workday.
Verint, CMS, Call Recording Systems, Workday
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