41 call center manager jobs at 30 companies in Michigan
2mo
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Call Center Manager
Port Huron, Michigan, United States
OnsiteFull Time
Proven call center leadership, recruiting and coaching experience, CRM and scheduling proficiency, ability to manage inbound/outbound calls, monitor performance metrics, and work evenings/weekends as needed.
CRM, scheduling tools
2mo
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Confirmation Call Center Manager
Grand Rapids, Michigan, United States
$55k-$75k/yr OnsiteFull Time
Call center management experience preferred; strong leadership, coaching, communication, customer service, CRM and computer skills; ability to manage schedules, meet team goals, and work evenings/weekends as needed.
3w
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Call Center Supervisor
Livonia, Michigan, United States
$23/hr OnsiteFull Time
1+ YOESupervise CSRs and Leads, monitor and evaluate performance, provide coaching and feedback, handle escalations, analyze staffing and call center trends; associate degree equivalent preferred and 1 year supervisory experience preferred.
2w
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Call Center Team Lead
Grand Rapids, Michigan, United States
$18-$19/hr OnsiteFull Time
2+ YOERequires high school diploma, GED, or equivalent experience; 1–2 years of office, call center, or leadership experience; and 2–3 years in banking, credit union, customer service, call center, or financial services.
CU*BASE, Xtend Contact Center, Member Reach, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2w
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Call Center & Exceptions Supervisor
East Lansing, Michigan, United States
$45k-$58k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership experience, team management of 10+ employees, call center and IVR familiarity, reconciliation skills, operational metrics experience, coaching ability, and Microsoft Office proficiency.
IVR, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word
2w
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Call Center & Exceptions Supervisor
East Lansing, Michigan, United States
$45k-$58k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership experience in high-volume payment processing, call center, or operations; management of teams of 10+; IVR systems knowledge; metrics analysis; issue resolution; SLA delivery; and Microsoft Office proficiency.
Interactive Voice Response (IVR) systems, Microsoft Office, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word
2w
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Call Center Lead
Clinton Township, Michigan, United States
OnsiteFull Time
1+ YOERequires 1 year of customer service or related clinical experience, medical terminology knowledge, effective telephone communication, adaptability, and strict confidentiality.
4d
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Call Center Representative - Medical
Southfield, Michigan, United States
$17-$19/hr OnsiteFull Time
Requires strong telephone and verbal communication, active listening, attention to detail, multitasking, time management, compassion, computer skills, and Microsoft 365 proficiency; medical terminology and patient support experience preferred.
Microsoft 365
4w
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IT Call Center Agent 1 (Student Position)
Big Rapids, Michigan, United States
$14-$14/hr OnsitePart Time
Manage incoming faculty/staff/student support calls, resolve entry-level technical issues, log and update tickets, use call/chat/email, strong communication and decision-making skills.
1mo
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Appointment Center Manager
Farmington Hills, Michigan, United States
$60k-$65k/yr OnsiteFull Time
5+ YOE2+ Mgmt2+ years supervisory experience and 5+ years healthcare scheduling or call center experience. Associate degree preferred. Strong leadership, analytics, HIPAA compliance, and multi-priority management skills.
3mo
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Call Center Representative (work from home - In Michigan)
Detroit, Michigan, United States
$15-$18/hr RemoteFull Time
1+ YOEProvide patient/caller support in a medical/dental setting; HIPAA knowledge; MS Office and practice management software; data entry in EMR; strong communication.
Microsoft Office, EMR, Dental/Medical practice management software
2w
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Natural Gas Call Center Project Manager
Michigan, United States
FieldFull Time
2+ YOEBachelor's degree plus 2 years of related experience, or 6 years of related experience. Requires Excel proficiency, KPI reporting, analytical and communication skills, and a valid driver's license.
Microsoft Excel, Power BI, Tableau
3w
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Automotive Sales BDC Manager - Remote
Battle Creek, Michigan, United States
$75k-$100k/yr RemoteFull Time
3+ YOERequires 3+ years as an automotive BDC supervisor or manager in automotive BDC, call center, or inside sales; remote team leadership, CRM proficiency, virtual appointment experience, and reliable high-speed internet.
CRM, Zoom, Microsoft Teams, FaceTime
3w
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Automotive BDR- Call Center Representative
Lansing, Michigan, United States
OnsiteFull Time
1+ YOEManage and convert web and phone leads, build rapport, 1+ year related experience preferred, HS/GED preferred, proficiency with Microsoft Word/Excel/Internet Explorer and CRM, strong communication and time-management skills.
Microsoft Word, Microsoft Excel, Internet Explorer, CRM
1mo
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Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.
$53k-$76k/yr RemoteFull Time
2+ YOE2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends.
Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint
1mo
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Inside Sales Manager
Farmington Hills, Michigan, United States
OnsiteFull Time
3+ YOE3+ Mgmt3–5 years managing high-volume inside sales or call center teams, experience coaching and hiring, CRM proficiency, familiarity with AI-enabled sales tools, strong communication and organizational skills; Bachelors preferred.
ChatGPT, Claude, ACT, Salesforce, CRM
2w
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Direct Sales Manager - Grand Rapids, MI
Grand Rapids, Michigan, United States
HybridFull Time
5+ YOEHigh school diploma required; bachelor's preferred. Requires a property and casualty insurance license and 5+ years of sales and call center experience. Strong coaching, judgment, communication, and problem-solving skills required.
3w
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National Sales Mgr Outbound Telemarketing- REMOTE
United States or Illinois or El Paso or Florida or New Jersey or Fairlawn or Utah or Wisconsin or Michigan
$65k-$80k/yr RemoteFull Time
2+ YOE2+ years telemarketing sales management, call center experience, ability to sell to C-level, CRM and Microsoft Office proficiency, coaching and metrics management.
CRMs, Microsoft Office
1mo
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Team Leader - Operations (Licensed) Health Insurance
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Pennsylvania or Indiana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Hampshire or Kansas or Connecticut or Massachusetts
RemoteFull Time
1+ MgmtActive health insurance license, 6–12 months virtual call center leadership, proven team management and coaching, Microsoft Office proficiency, sales/call center experience, bachelor or 1 year customer service/sales experience.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Forms, Microsoft Teams, Microsoft Outlook
2mo
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MI | Full time FNP or PA with Residential Treatment Center | Kalamazoo area
Augusta, Michigan, United States
$95k-$130k/yr OnsiteFull Time
Licensed FNP or PA to provide care for adult mental health and detox patients, perform psychiatric evaluations, histories and physicals; participates in call rotation and manages ~15 patients/day.
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