20 call center manager jobs at 12 companies in Centerville, UT
3d
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Remote Call Center Agent
Charlotte or Nashville or Orem or Houston or Tucson or Reno or California or Colorado or Florida or Georgia or Illinois or Massachusetts or New Jersey or New York or Oregon or Virginia or Palo Alto or Chicago or Toronto
$19-$21/hr RemoteFull Time
2+ YOERequires 2+ years of call center experience, multitasking ability, competing-priority management, and a passion for helping customers. Property and casualty licensing is obtained within 60 days after starting.
1mo
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Call Center Team Lead
Provo, Utah, United States
OnsiteFull Time
Experience leading and developing call center or customer service staff, strong coaching and communication, ability to use quality metrics, organized, calm under pressure, tech aptitude.
1mo
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Director of Call Center Operations
Orem, Utah, United States
$110k-$125k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years call center/customer service experience with 2+ years leading teams or functions; experience in workforce management, quality, training, hiring, systems, forecasting, and reporting; familiarity with NICE CXone and FieldRoutes/PestRoutes.
NICE CXone, FieldRoutes, PestRoutes, Cognigy, Microsoft Office, Google Sheets
1mo
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Contact Center Agent
Washington Terrace, Utah, United States
$15/hr OnsiteFull Time
High school diploma required; strong communication, critical thinking, and problem-solving; experience with retail or consumer lending preferred; ability to manage inbound member calls and transactions.
3w
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Data Center Technician
South Jordan, Utah, United States
$30-$32/hr OnsiteFull Time
Perform hardware break/fix, server configuration and remote management, work ticket queue, use ticketing tools, communicate with customers/vendors, and be available for occasional evenings/weekends and on-call.
BMC, iLo, iDrac, Cyclades, Remedy, ServiceNow, Microsoft Office, Microsoft Outlook, web browsers
1w
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Business Development Manager, Customer Experience
Salt Lake City, Utah, United States
OnsiteFull Time
2+ YOERequires 2–5 years in customer service management, sales, or training; call-center sales leadership; multi-location team management; project management; regulatory familiarity; analytics; and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Customer Relationship Management (CRM), Workforce Management (WFM), Telephony, Quality Assurance (QA)
2w
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Account Development Manager
South Jordan, Utah, United States
HybridFull Time
1+ YOE1+ years in demand generation, call center, or customer service; strong written/verbal communication, goal-oriented, consultative selling, ability to qualify prospects and set demo expectations.
1mo
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Operations FP&A Manager
Lehi, Utah, United States
$110k-$138k/yr HybridFull Time
7+ YOE7+ years FP&A experience in high-growth tech or healthcare, strong financial statement knowledge, Adaptive Planning/Netsuite experience, expert spreadsheet and presentation skills, call center capacity planning experience, generative AI usage.
Adaptive Planning, Adaptive Insights, Netsuite, OfficeConnect, Google Sheets, Gemini, Microsoft Excel, Microsoft PowerPoint
1mo
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Customer Service Advocate
Midvale, Utah, United States
HybridFull Time
Inbound call center customer service, chat and email support; apply business rules for risk decisions; strong verbal/written communication and time management; prior call center experience required.
4d
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Workforce Planning & Scheduling Specialist
Draper, Utah, United States
HybridFull Time
2+ YOERequires 2+ years in workforce management, operations, or call centers; scheduling and performance analysis experience; strong analytics, Excel, communication, and stakeholder collaboration skills.
NICE CxOne, IEX, Microsoft Excel, Microsoft Word
1mo
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Data & Reporting Analyst Lead
United States or Salt Lake City
$75k-$111k/yr RemoteFull Time
3+ YOE3+ years as a business/data analyst; experience with Tableau, Microsoft Power Platform, SQL (Redshift), PostgreSQL, advanced Microsoft Excel; project management and stakeholder influence; Python/NodeJS and call-center experience preferred.
Tableau, Microsoft Power Platform, Redshift, PostgreSQL, Microsoft Excel, PowerQuery, VBA, Salesforce Service Cloud Voice, Python, NodeJS, SQL, IVR, WFO
1mo
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Warranty Claims Adjuster I
West Valley City, Utah, United States
OnsiteFull Time
2+ YOEHigh school diploma/GED required, 2+ years warranty/claims/call center/customer service experience, proficiency with Microsoft Word/Excel/Outlook and claims management systems, strong analytical, communication, and multitasking skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1w
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Lead National Resource Specialist (Program Services)
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$64k-$83k/yr OnsiteTemporary
1+ YOERequires one year of specialized experience equivalent to GS-09, including call center team leadership, customer communication, data reporting, workload monitoring, telephony and messaging systems, coaching, and mentoring; graduate education may substitute.
Genesys, Dynamics 365, Unified Lending Platform (ULP), USA Hire, USAJOBS
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