58 call center manager jobs at 49 companies in Edgewater, IL
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Call Center Manager
Gurnee, Illinois, United States
$63k-$106k/yrOnsiteFull Time
ALEC: Member-owned, not-for-profit credit union serving Abbott and AbbVie employees, retirees, and families with banking and lending services.
3+ YOE3+ Mgmt3+ years call center experience in a financial institution and 3+ years management experience; high school diploma required, bachelor's preferred; strong communication, coaching, regulatory compliance, and data-driven performance management skills.
Transdev North America: Provides public transportation, mobility solutions, and fleet maintenance services.
2+ YOEHigh school diploma, GED, or equivalent required; bachelor's preferred. Requires 2+ years of call center supervisory or relevant experience, strong communication, computer literacy, and flexible schedule availability.
S&J Plumbing: S&J Plumbing is a privately held residential plumbing and sewer-services serving homeowners around Arlington Heights, Illinois.
Requires call center, customer service, sales, or dispatch management experience; team coaching and KPI management expertise; training program experience; analytical, communication, and leadership skills; and Microsoft Office proficiency.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CRM, AI
PaylocityNASDAQ: PCTY: Cloud-based payroll and human capital management software provider.
2+ YOE2+ MgmtBachelor's degree,2+ years leadership in customer service,experience with KPIs/reporting,HCM/payroll or HRIS experience,proficiency with MS Office and Excel,strong interpersonal skills.
Midwest Vision Partners: Private eye-care management platform supporting ophthalmologists and optometrists across its Midwest practice network.
5+ YOEBachelor's degree or equivalent, 5+ years call center leadership in people- or patient-focused environment, strong Excel/Word skills, metric-driven, excellent communication and organizational skills.
IVR, Call Routing, Desktop Systems, Agent Phone Systems, Call Recording, Screen Capture, Speech Analytics, Microsoft Excel, Microsoft Word
Qureos: AI-powered recruitment platform connecting talent with employers.
Customer support or call centre experience, excellent verbal and written communication, active listening, problem-solving, CRM proficiency, independent time management, and a quiet home office with reliable high-speed internet.
5+ YOE5+ Mgmt5+ years management experience including 2+ years call center management, 2+ years hands-on automotive diagnostics and ADAS calibration, valid driver\u0002s license, ability to lift 50 lbs, 25% overnight travel including air, Microsoft Office 365 proficiency.
Part-Time Call Center 1st Shift - Idealnet Coordinator
North Barrington, Illinois, United States
$16-$18/hrRemotePart Time
Idealease: Commercial truck leasing and rental serving private fleets across North America with maintenance and fleet-management services.
1+ YOEHigh school diploma/GED, 1 year of customer service experience, inbound and outbound calling experience, intermediate Microsoft Office skills, strong communication, prioritization, and time-management abilities.
Part-Time Call Center 2nd Shift - Idealnet Coordinator
North Barrington, Illinois, United States
$16-$18/hrRemotePart Time
Idealease: Commercial truck leasing and rental serving private fleets across North America with maintenance and fleet-management services.
1+ YOEHigh school diploma or GED, 1 year of customer service experience, inbound and outbound call experience, intermediate Microsoft Office skills, 30 WPM typing, communication, multitasking, and time-management skills.
USA Clinics Group: Operates outpatient healthcare clinics across the United States.
2+ YOE2+ Mgmt2–3 years QA or team leadership experience in a healthcare call center, strong call center KPI knowledge, QA scorecard and coaching experience, Microsoft Office proficiency, excellent communication and data analysis skills.
Spring-Green Enterprises Inc.: Private U.S. lawn care, pest control, and tree care serving residential and commercial customers through local professionals.
2+ YOE2+ Mgmt2+ years contact center sales experience with 2+ years supervisory/managerial experience; HS diploma required; valid driver’s license; advanced call-tracking knowledge and intermediate Microsoft Office skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
ACCESS Community Health Network: Nonprofit federally qualified health center network providing primary, preventive, behavioral, and support services to Chicagoland communities.
5+ YOE3+ MgmtHigh school diploma/GED required; bachelor's degree preferred. Requires 5+ years in healthcare or contact centers, 3+ years supervising, financial analysis, Microsoft Office, and call center equipment/software proficiency.
AT&TNYSE: T: A leading provider of telecommunications, broadband, and digital connectivity services.
5+ YOERequires 5+ years of related sales experience, bilingual proficiency, and a bachelor's degree preferred. Experience leading telesales teams, analyzing data, developing sales strategies, and managing operations is needed.
Second National BankNASDAQ: OSBC: Private community bank serving Chicagoland individuals and businesses with deposits, lending, mortgages, and wealth management.
2+ YOE2+ years sales/service experience in banking or call center; high school diploma; call monitoring acceptance; strong phone, sales, computer, and interpersonal skills.
City of Chicago: Municipal government serving Chicago residents through city services, departments, programs, and public initiatives.
5+ YOE1+ MgmtHigh school diploma or GED plus 5 years dispatching security or emergency calls, including 1 year supervising related operations. Illinois driver's license required; EMD and LEADS certifications required within 6 months.
TOGA Technology: Private IT services and digital transformation helping organizations modernize operations through lifecycle, advisory, sales, and partner services.
Some call center experience required; ability to supervise staff, implement QA programs, handle escalations, collaborate with IT, and use Microsoft Office; strong communication and leadership skills.
Oracle CorporationNYSE: ORCL: Cloud infrastructure and enterprise software solutions provider.
2+ YOE2+ years IT experience; knowledge of server/storage/network hardware, structured cabling, inventory management, on-call response, RAID/SAN/SCIS and Linux/Unix/GRUB; strong verbal and written communication.
Call Center Remote Customer Service Representative
Clarendon Hills or Chicago
$17-$19/hrRemoteFull Time, Seasonal
Vimo: Private U.S. SaaS and customer-service provider helping state agencies deliver health insurance and public benefits.
Provide inbound/outbound customer support for health plan enrollment via calls and chat, manage accounts, perform data entry, pass training/certifications, have moderate-advanced computer skills, dedicated home workspace and 35 mb/s wired internet, and pass background check and drug test.
Senior Product Manager, B2B Service Case Management & Ticketing
Chicago or New York City or Reston or White Plains
$113k-$188k/yrHybridFull Time
TransUnionNYSE: TRU: Global information and insights providing credit reporting and risk management.
7+ YOERequires 7+ years in product management, process management, service operations, call center, client support, customer success, or Salesforce-based service environments, plus Agile, KPI, and case management experience.
Salesforce Service Cloud, Salesforce, AI, HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)