36 call center manager jobs at 19 companies in Fairview, TN
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Call Center Operations Manager
Nashville, Tennessee, United States
OnsiteFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience, 5+ years IT call center experience with 2+ years supervisory experience; ITIL knowledge; proficiency with ITSM, workforce management, and Microsoft Office; strong communication and leadership skills.
ServiceNow, Remedy, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, SharePoint
5d
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Remote Call Center Agent
Charlotte or Nashville or Orem or Houston or Tucson or Reno or California or Colorado or Florida or Georgia or Illinois or Massachusetts or New Jersey or New York or Oregon or Virginia or Canada
$19-$21/hr RemoteFull Time
2+ YOERequires 2+ years of call center experience, multitasking ability, competing-priority management, and a passion for helping customers. Employer pays for required P&C licensing within 60 days.
2w
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Remote Call Center Nurse - Evening or Night Shift
Brentwood, Tennessee, United States
HybridPart Time
Associate degree or higher; active RN or multistate LPN license preferred, with post-acute care, care coordination, or case management experience and electronic health record proficiency.
Electronic Medical Record (EMR), electronic health record, HIPAA
2w
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Nashville or Murfreesboro or Columbia or Shepherdstown or Arlington
$50k/yr RemoteFull Time
4+ YOE1+ MgmtHigh school diploma, 4 years of call center experience, 1 year of supervisory experience, U.S. citizenship, REAL ID or equivalent, wired internet, and MS Office and Salesforce CRM experience.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
3w
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Affiliate Customer Service Associate - Bilingual (Call Center/Hybrid)
Nashville, Tennessee, United States
HybridFull Time
Bilingual English-Spanish communication, strong customer service and conflict management skills, organization, problem-solving, and one year of call center or similar experience preferred.
Customer Relationship Management (CRM)
2mo
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Manager, Call Center Business Intelligence & Data Integrity
Nashville, Tennessee, United States
OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years project management and Power BI/reporting experience; demonstrated people leadership; advanced Power BI, DAX, Power Query, SQL and data governance skills; experience with ETL/ELT.
Microsoft Power BI, DAX, Microsoft Power Query, SQL, ETL/ELT, Agile, Waterfall, Microsoft Excel, Azure, Snowflake, SQL Server, Databricks, Microsoft Power Automate, APIs
1mo
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Contact Center Scheduler
Brentwood, Tennessee, United States
RemoteFull Time
High school diploma, strong computer and communication skills, ability to follow policies and manage attendance; healthcare or call center experience preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1mo
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Operations Manager, Pharmacy Operations
Franklin, Tennessee, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's or equivalent,5+ years leading call center/customer service operations,3+ years managing supervisors,CRM platform experience,strong analytics,process improvement,and change management skills.
Salesforce, HubSpot, Microsoft Dynamics
4d
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Strategic Account Manager
Brentwood, Tennessee, United States
OnsiteFull Time
4+ YOERequires 4+ years of call center or customer service team experience, high school diploma/GED, large-client management ability, and Microsoft Office proficiency; account management experience preferred.
Microsoft Office, Salesforce
2mo
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Strategic Account Manager
Brentwood, Tennessee, United States
OnsiteFull Time
4+ YOEMinimum 4 years call center or customer service experience; high school/GED required; bachelor’s preferred. Proficiency in Microsoft Office; Salesforce knowledge a plus. Ability to manage large client portfolios and deliver client service strategy.
Microsoft Office, Salesforce
2mo
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Residential Account Manager
Erin, Tennessee, United States
FieldFull Time
1+ YOEHigh school diploma required, 1+ year experience preferred, Microsoft Office familiarity, strong written/verbal skills, outbound/inside sales or call center experience preferred.
Microsoft Office
5d
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Personal Lines Account Manager
Nashville, Tennessee, United States
HybridFull Time
Tennessee Property and Casualty license, high-volume call-center experience, Microsoft Office proficiency, 45 WPM typing speed, strong communication, analytical, and problem-solving skills.
Microsoft Office Suite, personal computer, printer, fax machine, scanner, telephone
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2d
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Management and Program Analyst
Fresno or Oakland or Denver or Washington or Jacksonville or Atlanta or Indianapolis or Covington or Andover or Baltimore or Lanham or Kansas City or Saint Louis or Cheektowaga or Holtsville or Cleveland or Portland or Philadelphia or Pittsburgh or Bayamon or Franklin or Memphis or Austin or Austin or Dallas or Ogden or Ogden or Richmond or Seattle or Martinsburg
$106k-$173k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 in analytical methods, call center operations, program improvement, project management, budgeting, briefings, and negotiating recommendations.
National Association of Credential Evaluation Services (NACES), Association of International Credentials Evaluators (AICE), Microsoft Word, Microsoft Excel, USA Hire
1mo
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Customer Care Red Alert Supervisor
Lebanon, Tennessee, United States
OnsiteFull Time
2+ YOE2+ years call center/order control/DC/showroom experience, Excel proficiency, strong written/verbal communication, hiring and managing staff, attendance, performance reviews and disciplinary actions.
Microsoft Excel
2w
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Training Specialist
Nashville, Tennessee, United States
$65k-$72k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience and 3+ years in training, instructional design, or learning and development in IT call center or services environments. Requires communication, facilitation, Microsoft Office, collaboration, and project management skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, ServiceNow, AWS Connect, Articulate Storyline 360, Adobe Captivate, Zoom, Camtasia, Loom, Learning Management Systems (LMS), ADDIE, SAM
5d
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Centralized Leasing Consultant
Nashville, Tennessee, United States
RemoteFull Time
High school diploma required; property management, leasing, or call center experience preferred. Fair Housing certification required within 7 days; familiarity with LIHTC or HUD/Section 8 preferred.
RealPage/OneSite, Yardi, Fortress, CRM
2d
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Customer Service Representative
Franklin, Tennessee, United States
$17-$28/hr HybridFull Time
1+ YOEHigh school diploma required; 1+ year customer service, call center, claims, insurance, financial services, or related experience. Requires high-volume interaction management, accurate documentation, Microsoft Office proficiency, and strong communication.
Microsoft Office
2w
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Early Stage Collections Specialist Team Lead
Franklin, Tennessee, United States
$24-$32/hr HybridFull Time
4+ YOEHigh school diploma or equivalent; 4+ years of collections, loss mitigation, or single-point-of-contact experience in a call center; 4+ years in banking, mortgage servicing, or financial services.
Microsoft Office, Microsoft Excel, Microsoft Visio
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