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73 call center manager jobs at 40 companies in Tennessee

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Call Center Operations Manager
Nashville, Tennessee, United States
OnsiteFull Time
Koniag Services, Inc.
Koniag Services, Inc.: Alaska Native-owned government consulting firm providing software, cybersecurity, infrastructure, DevOps, and technical services.
5+ YOE2+ MgmtBachelor's degree or equivalent experience, 5+ years IT call center experience with 2+ years supervisory experience; ITIL knowledge; proficiency with ITSM, workforce management, and Microsoft Office; strong communication and leadership skills.
ServiceNow, Remedy, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, SharePoint
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3mo
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Remote Medical Answering Service Call Center Manager
Florida or Texas or Ohio or Tennessee or South Carolina
RemoteFull Time
Call 4 Health
Call 4 Health: Medical call center and healthcare communications BPO serving providers with answering, nurse triage, and patient access services.
2+ YOE2+ MgmtLead daily operations of a medical answering call center; 2-5 years healthcare or call center leadership; associate degree; remote team management.
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2mo
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Manager, Consumer Call Center (8a-5p) Administrative -Bristol, TN
Bristol or Johnson City
OnsiteFull Time
Bristol Regional Medical Center
Bristol Regional Medical Center: Nonprofit community hospital providing emergency, surgical, cancer, maternity, pediatric, rehabilitation, and behavioral healthcare in Bristol, Tennessee.
4+ YOE4+ years call center experience with management preferred; strong communication, customer service, CRM and phone system knowledge; familiarity with HIPAA; bachelor's degree preferred.
CRM, phone system
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5d
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Remote Call Center Agent
Charlotte or Nashville or Orem or Houston or Tucson or Reno or California or Colorado or Florida or Georgia or Illinois or Massachusetts or New Jersey or New York or Oregon or Virginia or Canada
$19-$21/hr RemoteFull Time
Jerry Insurance Agency
Jerry Insurance Agency: AI-powered insurance brokerage and car-care app helping American drivers compare coverage, maintain vehicles, and drive safely.
2+ YOERequires 2+ years of call center experience, multitasking ability, competing-priority management, and a passion for helping customers. Employer pays for required P&C licensing within 60 days.
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1mo
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Call Center Operations Supervisor - Kingsport & Blountville, TN
Kingsport or Bristol or Blountville
OnsiteFull Time
Advanced Call Center Technologies
Advanced Call Center Technologies: Employee-owned U.S. business-process-outsourcing provider delivering contact-center and back-office services for major companies.
Previous call center management experience, high school diploma/GED, ability to supervise 10-25 agents, strong communication and MS Office proficiency, pass criminal background check.
Microsoft Office
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Maintenance Call Center Coordinator
Knoxville, Tennessee, United States
OnsiteFull Time
Pilot Company
Pilot Company: Leading travel center and fuel network operator.
1+ YOEHigh school diploma or equivalent, Microsoft Office and Excel skills, building systems and facility management knowledge, strong communication, customer service, organization, analysis, and multitasking abilities.
Microsoft Office, Microsoft Excel, HVAC, Energy Management Systems (EMS)
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3d
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Call Center Sales Representative
Tullahoma or Tennessee or Florida or Alabama
$20-$25/hr HybridFull Time
Keys Dental Specialists
Keys Dental Specialists: Locally owned multispecialty dental center serving Florida Keys patients with general dentistry, implants, sedation, and oral surgery.
High school diploma or equivalent, strong verbal and written communication, Microsoft Office proficiency, accurate data entry, organization, time management, problem solving, and a quiet home workspace with reliable internet.
Microsoft Office, Dentrix, CRM
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2w
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Remote Call Center Nurse - Evening or Night Shift
Brentwood, Tennessee, United States
HybridPart Time
Diversicare
Diversicare: Provider of skilled nursing and post-acute care services.
Associate degree or higher; active RN or multistate LPN license preferred, with post-acute care, care coordination, or case management experience and electronic health record proficiency.
Electronic Medical Record (EMR), electronic health record, HIPAA
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2w
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Nashville or Murfreesboro or Columbia or Shepherdstown or Arlington
$50k/yr RemoteFull Time
The Bowen Group
The Bowen Group: Government-services firm providing strategic communications, behavioral health, wellness, and program management for military members, veterans, and families.
4+ YOE1+ MgmtHigh school diploma, 4 years of call center experience, 1 year of supervisory experience, U.S. citizenship, REAL ID or equivalent, wired internet, and MS Office and Salesforce CRM experience.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Maryland or South Carolina or Virginia or Utah or West Virginia or Tennessee or Texas
$50k/yr RemoteFull Time
The Bowen Group
The Bowen Group: Government-services firm providing strategic communications, behavioral health, wellness, and program management for military members, veterans, and families.
4+ YOE1+ MgmtHigh school diploma, 4 years contact center experience, 1 year supervisory experience, MS Office and Salesforce proficiency, U.S. citizenship, successful background and FBI fingerprint check required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
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4d
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Senior Manager, Individual Dental Call Center Management & Distribution Support - Cigna Healthcare - Remote
Missouri or Florida or Texas or Pennsylvania or Tennessee
RemoteFull Time
Cigna Healthcare
Cigna Healthcare: Health benefits provider offering medical, dental, pharmacy, behavioral, and international insurance to employers, individuals, and mobile customers.
8+ YOE5+ MgmtBachelor’s degree required, 8+ years in sales or call center operations, vendor management, or health insurance operations, and 5+ years of people leadership preferred. Requires outsourced partner and process improvement experience.
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3w
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Affiliate Customer Service Associate - Bilingual (Call Center/Hybrid)
Nashville, Tennessee, United States
HybridFull Time
Broadcast Music, Inc.
Broadcast Music, Inc.: Private U.S. performing rights organization licensing music and distributing royalties for songwriters, composers, and music publishers.
Bilingual English-Spanish communication, strong customer service and conflict management skills, organization, problem-solving, and one year of call center or similar experience preferred.
Customer Relationship Management (CRM)
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2mo
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Manager, Call Center Business Intelligence & Data Integrity
Nashville, Tennessee, United States
OnsiteFull Time
DXC Technology
DXC TechnologyNYSE: DXC: Global provider of IT services, consulting, and business process outsourcing.
5+ YOEBachelor's degree required; 5+ years project management and Power BI/reporting experience; demonstrated people leadership; advanced Power BI, DAX, Power Query, SQL and data governance skills; experience with ETL/ELT.
Microsoft Power BI, DAX, Microsoft Power Query, SQL, ETL/ELT, Agile, Waterfall, Microsoft Excel, Azure, Snowflake, SQL Server, Databricks, Microsoft Power Automate, APIs
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1w
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Specialty Pharmacy Call Center Pharmacist
Tennessee, United States
RemoteFull Time
Methodist Le Bonheur Healthcare
Methodist Le Bonheur Healthcare: Integrated faith-based healthcare system serving the Mid-South region.
Bachelor's degree in pharmacy and Tennessee pharmacist license required; Mississippi license preferred. Must manage medication safety, consult patients and providers, use pharmacy systems, and handle medium physical work.
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3d
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Retention Sales Representative - Call Center
Alabama or Arkansas or California or Colorado or Georgia or Idaho or Kansas or Louisiana or Nebraska or North Carolina or Oklahoma or South Carolina or Tennessee or Texas or Washington or Wyoming
RemoteFull Time
Vyve Broadband
Vyve Broadband: Private U.S. broadband provider delivering internet, television, voice, and fiber services to rural residential and business customers.
1+ YOEHigh school diploma or equivalent, 1+ year in sales or a customer-facing environment, strong communication and computer skills, and ability to learn complex technology and self-manage.
Windows Operating Systems, Microsoft Office, ISPs
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2mo
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Site Operations Manager
Memphis, Tennessee, United States
OnsiteFull Time
xAI
xAI: Artificial intelligence research and development.
5+ YOE3+ Mgmt5+ years in data center or critical operations with 3+ years managing technical teams; expertise in server hardware, cabling, lifecycle management; strong leadership, analytics, and communication; Jira and scripting (Python, Bash) preferred; able to be on-call and travel.
Jira, Python, Bash
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1mo
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Contact Center Scheduler
Brentwood, Tennessee, United States
RemoteFull Time
Ardent Health
Ardent HealthNYSE: ARDT: For-profit hospital system operating acute care and healthcare facilities.
High school diploma, strong computer and communication skills, ability to follow policies and manage attendance; healthcare or call center experience preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
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1mo
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Real Time Management (Lead Contact Center Process Improvement Representative)
Lynchburg or Alabama or Arkansas or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Massachusetts or Michigan or Minnesota or Mississippi or Missouri or Nebraska or New Hampshire or New Jersey or New York or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Vermont or Virginia or West Virginia or Wisconsin or United States or Washington, D.C.
$53k-$76k/yr RemoteFull Time
Genworth Financial
Genworth FinancialNYSE: GNW: Public U.S. insurance holding helping families fund long-term care and providing private mortgage insurance.
2+ YOE2+ years call center experience; experience with Amazon, Verint, CMS or IEX; intermediate Microsoft Excel and PowerPoint; strong analytical, communication, planning, and time-management skills; ability to work flexible hours between 7AM–8PM including nights/weekends.
Amazon, Verint, CMS, IEX, Microsoft Excel, Microsoft PowerPoint
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1mo
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Sales Manager
Atlanta or Chattanooga
$50k-$80k/yr RemoteFull Time
Bellhop
Bellhop: Tech-enabled moving arranging local, long-distance, hourly-labor, packing, and commercial moves for households and businesses.
Proven experience managing remote/offshore sales or call center teams, strong sales fundamentals, ability to build scripts and coaching rhythms, data-driven with sales management focus.
CRM
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1mo
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Operations Manager, Pharmacy Operations
Franklin, Tennessee, United States
OnsiteFull Time
TruDataRx
TruDataRx: Independent pharmacy-benefits analytics serving self-insured employers with comparative-effectiveness research to lower drug costs.
5+ YOE3+ MgmtBachelor's or equivalent,5+ years leading call center/customer service operations,3+ years managing supervisors,CRM platform experience,strong analytics,process improvement,and change management skills.
Salesforce, HubSpot, Microsoft Dynamics
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