22 call center manager jobs at 19 companies in Grain Valley, MO
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Call Center Shift Supervisor
Liberty, Missouri, United States
OnsiteFull Time
2+ YOE2+ MgmtHigh school diploma or GED and 2+ years supervising in a call center, switchboard, or dispatch environment; strong computer, typing, grammar, spelling, coordination, and customer service skills.
Infinity IS, Communicator, ONCALL
1w
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Call Center Representative - Remote
Kansas City, Missouri, United States
RemoteFull Time, Part Time
High school diploma or equivalent; customer service, active listening, communication, computer, CRM, typing, time management, and decision-making skills required. Additional experience or education may be preferred.
CRM
4w
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Care Center Manager (45895)
Manhattan or Overland Park
OnsiteFull Time
Provide strategic leadership and day-to-day oversight of a centralized call/contact center, lead and develop teams, use contact center technology and data to improve service, ensure compliance; supervisory experience preferred.
call routing, IVR, workforce management, call recording, quality management, chat, secure messaging, reporting platforms, automation tools, CRM, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, artificial intelligence
2mo
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Lead Data Center Administrator
Lenexa, Kansas, United States
OnsiteFull Time
7+ YOEBachelor's preferred, 7+ years data center or infrastructure experience, advanced troubleshooting, project leadership, ability to lift 50 lbs, on-call rotation every 5 weeks, strong written and verbal communication.
3d
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Travel Center General Manager
Savanna or Concordia
OnsiteFull Time
5+ YOEBachelor's degree preferred; 5+ years in truck-stop and QSR operations; restaurant management systems knowledge; availability for 50+ hours weekly, on-call needs, and non-management duties.
Restaurant Management Systems
1mo
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Senior Product Manager
Overland Park or Topeka
HybridFull Time
5+ YOEBachelor's degree,5+ years product management experience,annuity or call center experience preferred,strong cross-functional leadership,OKR and AI familiarity,product certifications preferred.
1w
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Emergency Response Center Team Lead
Lenexa, Kansas, United States
$20-$25/hr OnsiteFull Time
2+ YOERequires 2+ years of call center or customer service experience, strong English communication, problem-solving, multitasking, reliability, and CRM proficiency. Lead experience preferred.
RingCentral Contact Center, CRM, Microsoft Outlook, Microsoft Teams, RingCentral
1w
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Care Manager – Patient Support Call Center - Work from Home
Atlanta or Kansas City or Santa Fe or Dallas or Houston or Cleveland or Idaho Falls or New Providence
$37k-$94k/yr RemoteFull Time, Contract
1+ YOEHigh school diploma, 1+ year medical billing, reimbursement, insurance verification, or related medical office experience, 3+ months data entry, 30+ WPM typing, computer proficiency, and strong communication skills.
Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft Outlook, WebEx, Mitel, Shoretel, HIPAA
2w
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Child Support Specialist - Customer Service Call Center
Overland Park, Kansas, United States
OnsiteFull Time
High school diploma or GED required. One year of customer service experience is preferred; human services, case management, child support, office environment, and automated systems experience are desired.
Internet
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
3d
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Management and Program Analyst
Fresno or Oakland or Denver or Washington or Jacksonville or Atlanta or Indianapolis or Covington or Andover or Baltimore or Lanham or Kansas City or Saint Louis or Cheektowaga or Holtsville or Cleveland or Portland or Philadelphia or Pittsburgh or Bayamon or Franklin or Memphis or Austin or Austin or Dallas or Ogden or Ogden or Richmond or Seattle or Martinsburg
$106k-$173k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 in analytical methods, call center operations, program improvement, project management, budgeting, briefings, and negotiating recommendations.
National Association of Credential Evaluation Services (NACES), Association of International Credentials Evaluators (AICE), Microsoft Word, Microsoft Excel, USA Hire
3mo
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Client Intake Specialist (Customer Support)
Kansas City, Missouri, United States
$40k-$112k/yr OnsiteFull Time
0+ YOEExperience in customer service, call center, sales, or client-facing roles; strong time management; detail-oriented with follow-through; clear, professional communication.
1mo
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Supervisor, Specialty Pharmacy Services
Florida or Monroeville or Orlando or Bartlett or Fairfield or Flower Mound or Mt Prospect or Chandler or Redlands or Las Vegas or Lenexa or Troy or North Carolina
$44k-$85k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 1+ year supervisory experience and 3+ years customer service experience; knowledge of call center operations; high school diploma (GED) required, bachelor\u0002s preferred; familiarity with Verint, CMS, call recording systems, and Workday.
Verint, CMS, Call Recording Systems, Workday
2mo
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BDC Sales Agent
Olathe, Kansas, United States
$36k-$60k/yr OnsiteFull Time
Manage CRM leads, handle inbound/outbound customer communications, schedule appointments, pass background check, valid driver’s license required, basic computer skills; 1+ year customer service/sales/call center experience preferred.
4d
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Supervisor, Residential Retention
Overland Park, Kansas, United States
OnsiteFull Time
3+ YOEAssociate degree in marketing, sales, or related field or equivalent experience; 3+ years of call center experience in customer service or phone sales; English proficiency and supervisory, communication, and computer skills.
Personal computer, Billing systems
3d
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Supervisor, Residential Retention
Overland Park, Kansas, United States
OnsiteFull Time
3+ YOEAssociate degree in marketing, sales, or related field or equivalent experience; 3+ years of call center customer service or phone sales experience; English proficiency and ability to supervise, coach, and motivate agents.
Microsoft Excel
1w
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Customer Solutions Supervisor
Olathe or Kansas City
HybridFull Time
3+ YOERequires 3–5 years of call center customer service experience, prior lead or supervisory experience, and strong ERP, Excel, Word, CRM, and HCP business-process knowledge. A business bachelor's degree is preferred.
Enterprise Resource Planning (ERP), Microsoft Excel, Microsoft Word, Customer Relationship Management (CRM)
1mo
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Lead Telephone Operator - Health Science District (3:30pm - 12:00am)
Kansas City, Missouri, United States
OnsiteFull Time
2+ YOEHigh school diploma, 2 years telephone operator or high-volume call center experience, 1 year in TMC Operator Services preferred, clear speech/hearing, strong communication, multitasking, and Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Excel, Windows
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