38 call center manager jobs at 28 companies in Nevada
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Call Center Manager
Laughlin, Nevada, United States
OnsiteFull Time
Landry's: Operates national restaurant, hospitality, and gaming entertainment venues.
Supervise, coach, and develop call center staff; manage performance, customer escalations, retention, hiring, policy compliance, and process improvement initiatives.
Grand Sierra Resort: Operates a luxury hotel, casino, and entertainment resort complex.
4+ YOE4+ years call center or reservations management experience, strong communication, Microsoft Office proficiency, hiring/training/scheduling experience, ability to work all shifts, and Alcohol Awareness card.
Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Excel, LMS
Trump International Hotel Las Vegas: Luxury hotel and residential tower providing high-end accommodations.
2+ YOETwo years reservation management experience; luxury hospitality background preferred; high school required; bachelor’s degree preferred or equivalent experience.
PMS, Booking engine, Operations tool, Room types, Spa, GOLF, Group management system
Grand Sierra Resort: Operates a full-service hotel, casino, and entertainment resort.
2+ YOE2+ years in casino marketing or hotel operations, Nevada gaming license required, age 21+; strong English communication, MS Word/Excel/Outlook proficiency, supervisory experience in contact center operations.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Opera, Go Concierge
Nevada Pic A Part: Automotive salvage yard selling used auto and truck parts.
Experience in call center management or customer service leadership; bilingual Spanish/English a plus; proficient in Microsoft Office; strong leadership; excellent communication; coaching for performance; able to multitask.
Cheyenne or Alabama or Arkansas or Florida or Georgia or Kansas or Kentucky or Louisiana or Montana or Nebraska or Nevada or North Dakota or Oklahoma or Texas or Virginia or Wyoming
$12-$16/hrRemoteFull Time
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOEWork-from-home contact center role requiring reliable internet and residence in specified U.S. states, 1-3 years customer service/call center experience, HS diploma or equivalent, strong verbal/written communication, and proficiency with Order Management Systems, ServiceNow, SharePoint, and Microsoft Office.
Order Management Systems, ServiceNow, SharePoint, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, WFM
North Carolina or Mississippi or Pennsylvania or Montana or Louisiana or Maryland or Maine or Minnesota or Nebraska or Missouri or Colorado or North Dakota or Alabama or New York or New Jersey or New Mexico or Arizona or Nevada or Ohio or South Carolina or Connecticut or Texas or Florida or Rhode Island or Iowa or Arkansas or South Dakota or Idaho or Illinois or Vermont or Tennessee or Kansas or Virginia or Delaware or Washington or Utah or Wisconsin or Georgia or Indiana or West Virginia or Kentucky or Oregon or Wyoming or Michigan or Massachusetts or New Hampshire or Oklahoma
$44k-$77k/yrRemoteFull Time
CVS HealthNYSE: CVS: Provides retail pharmacy, health insurance, and pharmacy benefit management services.
0.5+ YOE0.5+ MgmtRequires 6+ months supervising in a high-volume call center, high school diploma or equivalent, communication and organization skills, computer proficiency, problem-solving ability, and US work authorization.
Greater Nevada Credit Union: Member-owned credit union providing banking and lending services in Nevada.
2+ YOE2+ Mgmt2+ years customer service (call center/retail), 2+ years formal leadership, high school diploma required (college preferred); strong decision-making, coaching, compliance, and technological skills.
2+ YOE2+ MgmtSupervisory experience coaching call center or retail teams, 2+ years customer service, 2+ years formal leadership, high school diploma required (college preferred), strong decision-making and technical aptitude.
Workforce Management Analysis - Full Time (Call Center)
Las Vegas, Nevada, United States
OnsiteFull Time
Caesars EntertainmentNASDAQ: CZR: Operates casinos, hotels, and digital sports betting platforms globally.
1+ YOEHigh school diploma, 1+ years contact center experience (1 year customer service), familiarity with WFM and reporting software, typing ability, knowledge of scheduling and intraday WFM processes, strong communication, analytical and organizational skills, and basic math.
IEX, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
IntouchCX: Provides global outsourced customer experience and digital engagement solutions.
5+ YOE5+ years call center management, post-secondary degree in Business, client relationship and budget experience, strong communication, reporting and analytical skills.
United States or California or Colorado or Connecticut or Rhode Island or Nevada or Washington or Salem or New York City or Ithaca or Westchester County
$170k-$210k/yrOnsiteFull Time
The Home DepotNYSE: HD: Retailer of home improvement products, building materials, and tools.
7+ YOEOversee large distribution center operations; minimum 7 years work experience; high school diploma/GED required; ability to work flexible schedule, be on-call, travel occasionally, and be legally authorized to work in the U.S.
Microsoft Outlook, Microsoft Word, Microsoft Excel
Team Leader - Operations (Licensed) Health Insurance
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Pennsylvania or Indiana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Hampshire or Kansas or Connecticut or Massachusetts
RemoteFull Time
Everise: Global provider of technology-enabled customer experience and outsourcing solutions.
1+ MgmtActive health insurance license, 6–12 months virtual call center leadership, proven team management and coaching, Microsoft Office proficiency, sales/call center experience, bachelor or 1 year customer service/sales experience.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Forms, Microsoft Teams, Microsoft Outlook
Advance Practice Provider, General Surgery, Sentara Williamsburg Regional Medical Center
Williamsburg or North Carolina or Nevada or South Carolina or South Dakota or Tennessee or Texas or Virginia or West Virginia or Wisconsin
OnsiteFull Time
Sentara Health: Operates hospitals and provides health insurance and medical services
Provides inpatient and some outpatient general surgery care including hospital rounding, ER consults, patient management, and minor office procedures; M-F 7:00am-4:00pm schedule with no night or weekend call; Epic EHR experience preferred.
Phoenix or Alaska or Arkansas or Arizona or Colorado or Florida or Hawaii or Iowa or Idaho or Illinois or Kansas or Louisiana or Maryland or Minnesota or Missouri or Montana or Nebraska or Nevada or New Mexico or North Carolina or North Dakota or Oklahoma or Oregon or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or District of Columbia or Washington or Wisconsin or Wyoming
$107k-$119k/yrRemoteFull Time
TriWest Healthcare Alliance: Manages healthcare programs for veterans and military families.
5+ YOE3+ MgmtUS citizen with favorable DoD background investigation; 5+ years QA leadership in healthcare call centers, 3+ years supervisory experience, bachelor\u0002s or equivalent, Verint and Excel proficiency, Salesforce and Tableau/Power BI experience.
Verint, Microsoft Excel, Salesforce, Tableau, Power BI, Microsoft Project, Microsoft PowerPoint, Microsoft Access, Microsoft Visio, Six Sigma
T-MobileNASDAQ: TMUS: Provides wireless voice, data, and mobile internet services.
High school diploma or GED required; call center or sales experience preferred. Requires strong communication, relationship management, organization, self-motivation, teamwork, and Microsoft Office proficiency.
Salesforce, ZoomInfo, TechTarget, Sales Navigator, Outreach, CRM, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft Outlook
Hilton Grand VacationsNYSE: HGV: Sells and manages vacation ownership interests and luxury resorts.
1+ YOE1+ MgmtHigh school diploma, 1+ year supervisory experience in sales/marketing, Microsoft Word/Excel/Outlook proficiency, strong customer service, time management, analytic and problem-solving skills, ability to train and manage call center teams.
Microsoft Word, Microsoft Excel, Microsoft Outlook