89 call center manager jobs at 72 companies in Ossining, NY
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Call Center Supervisor
New York City, New York, United States
$24/hrOnsiteFull Time
SPS: Global provider of document management and business process outsourcing.
2+ YOEHigh school diploma required, 2+ years of call center or customer service experience, high-volume service experience, communication, coaching, problem-solving, Microsoft Office and call center systems proficiency.
Microsoft Office, Greenhouse Applicant Tracking System
Melville or New York or United States or Long Island
$137k-$224k/yrHybridFull Time
PSEGNYSE: PEG: Investor-owned electric and gas utility.
10+ YOE10+ MgmtBachelor's degree and 10 years of call center management or customer operations experience, or 15 years without a degree; requires leadership, metrics, communication, process improvement, Microsoft Office, and a valid US driver's license.
Microsoft Office, NICE Voice Recording, NICE Analytics, NICE Workforce Management, IVR, Customer Outage Management system
City of New York: Provides municipal services and administration for New York City.
4+ YOE1.5+ MgmtRequires a bachelor's degree and 4 years of administrative experience, or equivalent education and experience, including 18 months supervising clerical or administrative staff; associate and high school pathways are available.
Assistant Call Center Manager- (Bilingual Spanish)
The Bronx, New York, United States
$80k-$90k/yrHybridFull Time
New York Psychotherapy and Counseling Center: Mental health clinic providing outpatient therapy and psychiatric services.
2+ YOE2+ MgmtRequires 2+ years managing a call center team in a clinical setting, Spanish proficiency, team mentoring, strong leadership and communication skills, and Microsoft Office proficiency. Bachelor's degree preferred.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Information Technology, HIPAA
Fair Haven Community Health Care: Provides accessible medical and dental care to underserved communities.
5+ YOE2+ MgmtRequires high school diploma/GED, 5+ years in a high-volume healthcare call center or patient access setting, 2+ years supervisory experience, EHR experience, and English/Spanish fluency.
The Brooklyn Hospital Center: Independent nonprofit community teaching hospital providing primary, specialty, emergency, diagnostic, and tertiary care to Brooklyn residents.
5+ YOE2+ MgmtAssociate degree in healthcare required (bachelor's highly preferred) or associate+6 years ambulatory experience; 5+ years call center supervisory experience with 2+ years supervisory experience; EPIC, patient access, analytical skills.
New York City or Alabama or California or Colorado or Connecticut or Florida or Georgia or Illinois or Louisiana or Massachusetts or New Jersey or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Utah or Virginia or Wisconsin or New York or Illinois or Puerto Rico
$45k-$50k/yrRemoteFull Time
CenterLight Health System: Providing all-inclusive medical and social care for the elderly.
1+ YOEManage high-volume inbound/outbound calls, schedule appointments in EMR, verify patient information, maintain HIPAA confidentiality; bilingual Korean, 1–2 years customer service experience, 40 WPM typing, proficiency with Microsoft Office.
Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook
Northwell Health: Provides clinical healthcare services through a hospital network.
High school diploma or equivalent required. Requires strong customer service, communication, problem-solving, organization, time management, confidentiality, and independent work skills; EPIC preferred.
Qureos: AI-powered recruitment platform automating candidate sourcing and screening.
High school diploma or equivalent, strong customer service and communication skills, proficiency with computers and CRM software, active listening, typing, time management, and ability to diffuse tense situations.
Stony Brook Medicine: Academic medical center and health system in New York.
Schedule patient appointments and diagnostic testing, manage high call volumes, verify demographics and insurance, record messages, and route concerns using medical terminology and practice protocols.
Cornerstone Family Healthcare: Provides primary and preventative healthcare to underserved communities.
Fluent Spanish required, high school diploma/GED, customer service and scheduling using practice management systems, flexible schedule including weekends for per diem.
Union College of Union County, NJ: A public community college offering associate degrees and certifications.
Bachelor's degree required; experience managing communication/call center operations, outreach campaign design, event/facility coordination, and supervising staff; proficiency with Microsoft Office and technology platforms; ability to lift up to 25 lbs and travel as needed.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
Hospice of Orange & Sullivan Counties: Nonprofit hospice providing end-of-life care and bereavement support to patients and families in Orange and Sullivan Counties.
1+ YOEGraduate of an accredited nursing school with 1–2 years of recent medical-surgical experience. Requires current New York RN licensure, driver's license, clean driving record, communication, observation, and problem-solving skills.
Island Federal Credit Union: Member-owned, not-for-profit credit union providing personal and business banking, loans, and financial services to Long Islanders.
3+ YOE3+ MgmtBachelor's degree or equivalent, 3–5 years of contact center experience, 3–5 years of supervisory experience, strong analytics and leadership skills, and experience with call center software.
Microsoft 365, Microsoft Excel, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), CRM, Beacon/Elevate
Wenatchee or San Francisco or Toronto or New York City or London or Frankfurt or Amsterdam or Bangalore or Singapore or Sydney
$131k-$164k/yrOnsiteFull Time
DigitalOceanNYSE: DOCN: The AI-Native Cloud purpose-built for inference and agentic workloads.
6+ YOE3+ MgmtRequires 6–10 years in data center operations, including 3+ years leading teams or sites, technical expertise in infrastructure and facilities, leadership, communication, on-call availability, and ability to lift 50 lbs.
Yale University: Provides higher education and conducts global academic research.
4+ YOERequires high school education and four years of related experience, including two years at the next lower level; alternatively, an associate degree and two years of related experience. Strong customer service, scheduling, EMR, organizational, and communication skills required.
EPIC, Electronic Medical Records (EMR), Microsoft Excel, Cadence
Municipal Credit Union: A member-owned nonprofit credit union providing banking, lending, and financial services to New York City members.
3+ YOE3+ years call center experience, supervisory experience preferred; strong leadership, coaching, communication, Microsoft Office proficiency, ability to work varied shifts and meet KPIs.
Riverbay Corporation: Private cooperative housing that owns and operates-op City, a Mitchell-Lama affordable housing development in Bronx.
3+ YOE3+ Mgmt3+ years call center and supervisory experience; workforce management, forecasting, scheduling, training and coaching; high school diploma required; bachelor\u0002s preferred or equivalent experience.
Saratoga Springs or Florida or Jupiter or New York City or Denver or Hackensack or Yorktown or Calgary
OnsiteFull Time
Prime Group Holdings: Private equity firm specializing in self-storage real estate assets.
10+ YOE4+ MgmtAssociate degree required; bachelor's preferred. Requires 10+ years of contact center sales leadership, including 4+ years managing multi-site operations, plus sales metrics, coaching, CRM, and contact center systems experience.
Technical Call Center Team Leader and Project Manager (Jersey City (New Jersey), NJ, US)
Jersey City, New Jersey, United States
$75k-$80k/yrOnsiteFull Time
TechnogymBorsa Italiana: TGYM: Designs and manufactures premium fitness equipment and wellness technologies.
5+ YOE5+ years in a similar role with proven people management, customer service and CRM experience (SAP/Salesforce/ServiceMax); project management and process improvement skills; strong communication and negotiation.