67 call center manager jobs at 44 companies in Washington, DC
3mo
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Call Center Manager
Baltimore, Maryland, United States
OnsiteFull Time
3+ YOE3+ MgmtManages a call center team; 3+ years call center and management experience; HS diploma; data analysis skills.
1mo
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
3w
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Outbound Call Center Sales Manager
Springfield, Virginia, United States
$120k-$140k/yr OnsiteFull Time
Experience managing high-volume outbound call center sales teams, expertise with CRM/dialers and call analytics, strong coaching and leadership skills, metric-driven performance management.
CRM, dialers
1w
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Supervisor Call Center
Washington, District of Columbia, United States
$49k-$87k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma or GED required; 1–2 years of customer service or call center experience and supervisory experience preferred. Requires communication, leadership, telecommunications, paging, and emergency procedure knowledge.
SPOK
1w
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Supervisor Call Center
Washington, District of Columbia, United States
$49k-$87k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma or GED required; bachelor's degree preferred. Preferred experience includes 1–2 years in customer service or call center operations and 1–2 years of supervisory experience.
SPOK
3w
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Outbound Call Center Sales Manager
Springfield, Virginia, United States
$120k-$140k/yr OnsiteFull Time
Experience managing high-volume outbound call center teams, strong sales coaching and metric-driven leadership, proficiency with CRM and dialer/reporting tools, and ability to develop reps and improve conversion and appointment-setting.
CRM systems, call center platforms, dialers, reporting tools
1mo
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Call Center Supervisor (On-Site)
Manassas, Virginia, United States
$55k-$80k/yr OnsiteFull Time
Supervisory experience in a call/contact center, strong coaching and communication skills, KPI and workforce management experience, escalation handling, ADP payroll familiarity, and ability to analyze operational data.
ADP, CRM
2w
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Call Center (Tier 1) Manager
Rockville, Maryland, United States
$255k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's in IT/Business, ITIL v4 Foundation preferred, 5+ years managing enterprise service/help desk operations, experience with ITSM and federal ITSM environments, Top Secret clearance required.
ITSM
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
1w
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Manager - Ambulatory Call Center
Annapolis, Maryland, United States
$72k-$108k/yr HybridFull Time
3+ YOERequires 3–5 years of customer service experience, a bachelor's degree in business, health administration, finance, or related field or equivalent experience, and proficiency with Windows, Word, Outlook, Excel, and PowerPoint.
Microsoft Windows, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Compass
1mo
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Crisis Call Center Supervisor - Overnights
Timonium, Maryland, United States
$70k-$77k/yr OnsiteFull Time
Supervisory experience and previous crisis/call center experience required; bachelor's in Counseling, Social Work or related required (master's preferred); knowledge of Microsoft Office and EMR; valid driver’s license and able to drive company vehicle.
Electronic Medical Record (EMR), Credible, Microsoft Office
2mo
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Call Center Specialist
El Paso or Rockville
$18/hr OnsiteFull Time, Part Time
1+ YOEBachelor's in a related field, 1+ year child welfare experience, bilingual English/Spanish, proficiency with Microsoft Excel/Word/Teams/Outlook and case management systems, strong communication and crisis management skills, eligible for Public Trust clearance, able to work onsite in El Paso or Rockville including nights, weekends, and holidays.
Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Outlook
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtProven leadership in call center operations, workforce planning, budget management, process improvement, technology optimization, and data-driven decision making; 4 years supervisory experience and 3 years managing managers; high school required, bachelor\u000apreferred.
EMR, CRM, IVA platforms, AI-enabled technologies, workforce management software
1mo
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Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
Baltimore, Maryland, United States
$16-$18/hr HybridFull Time
1+ YOEHigh school diploma, 1+ year outpatient/healthcare call center experience, bilingual English/Spanish, Epic experience preferred, ability to manage high call volume, insurance verification, scheduling, background check, Right to Work and COVID-19 vaccination required.
Epic
1d
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Call Center Supervisor - Baltimore City Department of Information Technology
Baltimore, Maryland, United States
$54k-$87k/yr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma or GED plus three years of call center representative experience, including computer data entry or word processing and one year of lead work, or equivalent education and experience.
Microsoft Windows
2mo
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Lead Call Center Representative
Chevy Chase or Washington or Falls Church
$23-$24/hr OnsiteFull Time
2+ YOEHigh school diploma/GED required (Associate preferred), 2+ years customer support experience in a medical/clinical office, experience with EMR/Athena/Greenway/Phreesia, strong phone and communication skills, multitasking, occasional travel, background check and COVID/Flu vaccination required.
EMR, Athena, Greenway, Phreesia
14h
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Call Center Customer Service Manager
New Carrollton, Maryland, United States
$75k-$90k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree or equivalent experience and 7–10 years of customer service or call center leadership experience. Requires strong communication, computer, coaching, and performance management skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word
1mo
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Data Center Manager, DCC Communities
Fredericksburg, Virginia, United States
$108k-$189k/yr OnsiteFull Time
4+ YOE3+ MgmtRequires Top Secret/SCI clearance, 3+ years people management, 4+ years IT experience or equivalent degree, data center operations and on-call experience, strong technical and communication skills, ability to travel to active sites.
2mo
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Program Manager [Call Center]
Quantico, Virginia, United States
HybridFull Time
10+ YOEMaster's degree in management, healthcare administration, psychology, social work, or related field (or 6 additional years of relevant experience); 10+ years government contracts or large healthcare program management; knowledge of mental health, TBI care, and healthcare system transitions; strong leadership and communication; multi-site program co...
1d
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Contact Center & Dispatching Manager
Sterling, Virginia, United States
OnsiteFull Time
5+ YOE5+ MgmtRequires 5+ years of leadership in dispatch, customer service, or call center management within HVAC, plumbing, or service trades; decision-making and team leadership skills. ServiceTitan experience is a plus.
ServiceTitan, Nexstar
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