13 call center supervisor jobs at 9 companies in Boston, MA
1mo
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Call Center Supervisor
Framingham, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Previous inside sales or call center supervisor experience, strong sales closing track record, excellent oral/written communication, metric-driven, multitasking and interpersonal skills.
1mo
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Call Center Supervisor
Framingham, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Previous inside sales or call center supervisory experience, ability to coach teams, meet metrics, close sales, strong oral/written communication and multitasking skills.
4w
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Call Center Supervisor
Dorchester, Massachusetts, United States
$57k-$85k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma/GED and 1+ year call center management experience, 1 year supervising staff; computer literate with intermediate Microsoft Excel/Word/Outlook/Teams; EPIC/OCHIN preferred; strong communication and customer service skills.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, EPIC, OCHIN
3mo
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Call Center Supervisor - Northborough, MA
Northborough, Massachusetts, United States
$80k-$100k/yr OnsiteFull Time
Supervisory call center/inside sales experience, strong sales track record, coaching ability, excellent communication, multitasking, and metric-driven leadership.
3w
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Call Center Contact Supervisor
Providence, Rhode Island, United States
$51k-$83k/yr OnsiteFull Time
5+ YOEMinimum 5 years call center experience, supervisory experience preferred; proficient computer and communication skills; high school diploma or equivalent required.
3w
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Call Center Contact Supervisor
Providence, Rhode Island, United States
$51k-$83k/yr OnsiteFull Time
5+ YOE5+ years contact/call center experience, supervisory experience preferred, high school diploma equivalent, strong communication and computer proficiency, ability to supervise up to 30 FTEs.
4d
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Supervisor, Contact Center
Columbus or Boston or Miami or United States
$52k-$65k/yr RemoteFull Time
3+ YOERequires 3+ years supervising call centers, with 5+ years in human services or healthcare preferred. Requires leadership, customer service, phone systems, CRM, Medicaid, and Microsoft Office knowledge.
inContact, Five9, Salesforce, Microsoft Office
2w
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Supervisor, Customer Contact Center
Weymouth, Massachusetts, United States
$80k-$114k/yr OnsiteFull Time
Oversees 24/7 call center operations, staff scheduling, escalation management, coordination with clinical stakeholders, and maintaining service delivery metrics.
6d
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Supervisor, Contact Center NH (Hybrid Schedule)
Manchester, New Hampshire, United States
$103k-$115k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree in business or related discipline, or equivalent experience; 5+ years of customer service or contact center experience, including 2+ years of supervisory responsibility; Microsoft Office and call center technology familiarity.
ACD, IVR, Workforce Management, Quality Assurance, Social Customer Care, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3mo
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Customer Care Supervisor
Hudson, New Hampshire, United States
OnsiteFull Time
3+ YOE1+ Mgmt3-5 years in Customer Care with 1-3 years supervising; strong coaching, training, and performance management in a call center; experience improving First Contact Resolution while maintaining service levels; excellent communication and problem-solving; ability to work later shift; CRM and call center tech experience.
CRM, Contact Center Technology, Call Center Software
1mo
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CSC Licensed Service Supervisor
Boston, Massachusetts, United States
$67k-$111k/yr RemoteFull Time
1+ YOE2+ Mgmt2+ years leading teams in a customer service call center, 1+ years in insurance with active property & casualty license, experience with Zendesk/ticketing, performance and change management, coaching, analytics, and cross-functional collaboration.
Zendesk, Calabrio, Rippit, Looker, Google Suite, Guru
1w
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Supervisor, Central Transport (Sun - Thur, Evening Shift)
Boston, Massachusetts, United States
$51k-$64k/yr OnsiteFull Time
1+ YOEHigh school diploma or equivalent and 1 year of call center or supervisory experience in a medical setting. Requires communication, customer service, organizational, and physical handling abilities.
video terminals
1w
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Supervisor, Central Transport (Tue - Sat, Overnight Shift)
Boston, Massachusetts, United States
$51k-$64k/yr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma or equivalent and 1 year of call center or medical-setting supervisory experience; 3 years preferred. Requires communication, customer service, and physical ability to lift 50 pounds.
video terminals