16 call center supervisor jobs at 16 companies in Cold Spring, NY
5d
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Call Center Supervisor
New York City, New York, United States
$24/hr OnsiteFull Time
2+ YOEHigh school diploma required, 2+ years of call center or customer service experience, high-volume service experience, communication, coaching, problem-solving, Microsoft Office and call center systems proficiency.
Microsoft Office, Greenhouse Applicant Tracking System
1mo
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Director of Call Center Operations, Bureau of Customer Support
New York City, New York, United States
$98k-$113k/yr HybridFull Time
2+ YOE1+ MgmtOversee call center operations, supervise supervisors and representatives, develop service standards, analyze call metrics, and lead quality improvement initiatives. Requires master's degree and supervisory experience.
Interactive Voice Response (IVR), AI-driven chatbots, omnichannel platforms
2w
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Sales Supervisor (Call Center)
Saratoga Springs or Florida or Jupiter or New York City or Denver or Hackensack or Yorktown or Calgary
OnsiteFull Time
10+ YOE4+ MgmtAssociate degree required; bachelor's preferred. Requires 10+ years of contact center sales leadership, including 4+ years managing multi-site operations, plus sales metrics, coaching, CRM, and contact center systems experience.
3d
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Customer Care Center Supervisor
New Milford, Connecticut, United States
OnsiteFull Time
3+ YOERequires 3+ years in a call center role, preferably banking or financial services; supervisory experience preferred; CRM and call center systems proficiency; leadership, communication, problem-solving, and banking regulation knowledge.
Customer Relationship Management (CRM) software, call center systems
3mo
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Supervisor
New York, New York, United States
OnsiteFull Time
3+ YOE1+ MgmtLeadership in a high-volume healthcare or call center; bachelor's degree or equivalent; union environment familiarity; strong coaching and analytics.
Genesys Cloud, E-time, Call Management System
3mo
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Switchboard Supervisor
Northport, New York, United States
OnsiteFull Time
1+ YOE1+ Mgmt1+ year supervisory experience; switchboard/call center experience; healthcare environment preferred; strong leadership and scheduling skills.
3w
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Supervisor, CARE Team
New York, New York, United States
$85k-$90k/yr OnsiteFull Time
5+ YOE5+ years supervisory experience in benefits/retirement/health plan operations, call center or participant counseling experience preferred; strong analytical, coaching, and compliance skills.
Microsoft M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, V3locity, Tungsten TotalAgility (TTA), Microsoft Word, Microsoft Excel, Microsoft Access
2mo
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Supervisor Intake Operations
New York, New York, United States
$60k-$80k/yr OnsiteFull Time
Supervisory experience in intake, sales operations, client services or call centers; strong people management, organization, CRM experience, process improvement, and communication skills.
CRM
2w
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Supervisor, Customer Service
Clifton, New Jersey, United States
$55k-$65k/yr OnsiteFull Time
2+ MgmtRequires 2–3 years in a lead or supervisory role, customer service experience, strong communication, prioritization, analytical, multitasking, organizational, and teamwork skills; call center experience preferred.
3mo
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Medicare Sales Supervisor
Florida or United States or San Antonio or Tampa or St. Petersburg or Dallas or Pittsburgh or Maitland or Phoenix or Port St. Lucie or Sunrise or Gilbert or Orlando or Shelton or Trumbull or LA or Houston or Jacksonville or Tampa or St. Louis
RemoteFull Time
0+ YOEHigh School Diploma, Health License, 6 months call center, 10+ team leadership, Medicare Advantage sales, strong communication, multitask, detail-oriented, flexible schedule.
1w
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Supervisor, Customer Service
Middletown, New York, United States
OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma with some business-related college coursework or equivalent experience; 5–7 years of customer service or call center experience; leadership, communication, organization, and multitasking skills.
word processing, spreadsheet, cable billing system
3d
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Supervisor, Customer Contact
Brooklyn or New York City
$85k-$99k/yr OnsiteFull Time
3+ MgmtRequires 3+ years supervising teams in a fast-paced customer service call center. Associate's or bachelor's degree preferred, Microsoft Office proficiency preferred, analytical problem-solving skills, and Spanish competency preferred.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft Office
1mo
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Supervisor, Specialty Pharmacy Services
Florida or Monroeville or Orlando or Bartlett or Fairfield or Flower Mound or Mt Prospect or Chandler or Redlands or Las Vegas or Lenexa or Troy or North Carolina
$44k-$85k/yr RemoteFull Time
3+ YOE1+ MgmtRequires 1+ year supervisory experience and 3+ years customer service experience; knowledge of call center operations; high school diploma (GED) required, bachelor\u0002s preferred; familiarity with Verint, CMS, call recording systems, and Workday.
Verint, CMS, Call Recording Systems, Workday
6d
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Supervisor of Customer Service
West Nyack, New York, United States
$80k-$90k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or 5 years managing a team; 5+ years in call center management, billing, collections, or metering; utility experience preferred; valid driver's license and strong communication skills.
Microsoft Excel, Microsoft Word, CC&B, Mobile Workforce Management, Infor, PeopleSoft, Google applications, IVR, ACD
1w
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Supervisor, Patient Support - Afford Svcs
Whippany, New Jersey, United States
$55k-$78k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor's degree or 3–5 years equivalent experience; 3+ years leading claims or customer service teams, or inbound medical benefits and claims experience. Requires supervisory, coaching, call center, insurance verification, and computer skills.
Microsoft Office
3d
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Supervisor, Utilization Management Pharmacist
Charlotte or Denver or New York City
$107k-$160k/yr RemoteFull Time
2+ YOEActive unrestricted pharmacist license, bachelor's or Doctor of Pharmacy degree, and 2+ years of pharmacy practice and clinical PBM experience. Prior authorization, customer service, call center, communication, and organizational skills required.
Microsoft Office
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