72 call center manager jobs at 56 companies in Cold Spring, NY
5d
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Call Center Supervisor
New York City, New York, United States
$24/hr OnsiteFull Time
2+ YOEHigh school diploma required, 2+ years of call center or customer service experience, high-volume service experience, communication, coaching, problem-solving, Microsoft Office and call center systems proficiency.
Microsoft Office, Greenhouse Applicant Tracking System
3d
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Call Center Manager
New York City, New York, United States
$81k-$102k/yr HybridFull Time
4+ YOE1.5+ MgmtRequires a bachelor's degree and 4 years of administrative experience, or equivalent education and experience, including 18 months supervising clerical or administrative staff; associate and high school pathways are available.
1w
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Assistant Call Center Manager- (Bilingual Spanish)
The Bronx, New York, United States
$80k-$90k/yr HybridFull Time
2+ YOE2+ MgmtRequires 2+ years managing a call center team in a clinical setting, Spanish proficiency, team mentoring, strong leadership and communication skills, and Microsoft Office proficiency. Bachelor's degree preferred.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Information Technology, HIPAA
1mo
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CALL CENTER REPRESENTATIVE
New York City or Alabama or California or Colorado or Connecticut or Florida or Georgia or Illinois or Louisiana or Massachusetts or New Jersey or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Utah or Virginia or Wisconsin or New York or Illinois or Puerto Rico
$45k-$50k/yr RemoteFull Time
CenterLight Health System: Providing all-inclusive medical and social care for the elderly.
1+ YOEManage high-volume inbound/outbound calls, schedule appointments in EMR, verify patient information, maintain HIPAA confidentiality; bilingual Korean, 1–2 years customer service experience, 40 WPM typing, proficiency with Microsoft Office.
Electronic Medical Records (EMR), Microsoft Word, Microsoft Excel, Microsoft Outlook
3w
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Call Center Rep
New York, New York, United States
OnsiteFull Time
High school diploma or equivalent, strong customer service and communication skills, proficiency with computers and CRM software, active listening, typing, time management, and ability to diffuse tense situations.
CRM
1mo
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Call Center Operator (Bilingual)
Newburgh, New York, United States
$19/hr OnsiteFull Time
Fluent Spanish required, high school diploma/GED, customer service and scheduling using practice management systems, flexible schedule including weekends for per diem.
1mo
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Assistant Manager, Contact Center
New York, New York, United States
$75k-$94k/yr OnsiteFull Time
3+ YOE3+ years call center experience, supervisory experience preferred; strong leadership, coaching, communication, Microsoft Office proficiency, ability to work varied shifts and meet KPIs.
Microsoft Office
1mo
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Cooperator Call Center Team Lead
Bronx, New York, United States
$28/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years call center and supervisory experience; workforce management, forecasting, scheduling, training and coaching; high school diploma required; bachelor\u0002s preferred or equivalent experience.
2w
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Sales Supervisor (Call Center)
Saratoga Springs or Florida or Jupiter or New York City or Denver or Hackensack or Yorktown or Calgary
OnsiteFull Time
10+ YOE4+ MgmtAssociate degree required; bachelor's preferred. Requires 10+ years of contact center sales leadership, including 4+ years managing multi-site operations, plus sales metrics, coaching, CRM, and contact center systems experience.
1mo
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Technical Call Center Team Leader and Project Manager (Jersey City (New Jersey), NJ, US)
Jersey City, New Jersey, United States
$75k-$80k/yr OnsiteFull Time
5+ YOE5+ years in a similar role with proven people management, customer service and CRM experience (SAP/Salesforce/ServiceMax); project management and process improvement skills; strong communication and negotiation.
CRM, SAP, Salesforce, ServiceMax
1mo
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Access Center Ambassador
Valhalla or Hawthorne
$21-$27/hr OnsiteFull Time
WMCHealth: Integrated healthcare network providing medical services across the Hudson Valley.
Handles high-volume inbound calls to schedule, reschedule, and cancel appointments; verifies and updates patient information; uses Cerner/EHR and Microsoft Office; strong communication, customer service, and time-management skills; HS diploma required; 1 year call center/customer service preferred.
CERNER, Electronic Health Record (EHR), Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2d
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Customer Care Center Supervisor
New Milford, Connecticut, United States
OnsiteFull Time
3+ YOERequires 3+ years in a call center role, preferably banking or financial services; supervisory experience preferred; CRM and call center systems proficiency; leadership, communication, problem-solving, and banking regulation knowledge.
Customer Relationship Management (CRM) software, call center systems
2w
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Social Worker, Behavioral Health Call Center
Blauvelt, New York, United States
$75k/yr OnsiteFull Time
2+ YOEMaster's in Social Work and NYS LMSW/LCSW/LMHC required, 2+ years behavioral health or crisis experience, proficiency with Microsoft Office, EHR and call management software, strong communication and assessment skills.
Microsoft Office, EHR, call management software
1w
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Senior Product Manager, B2B Service Case Management & Ticketing
Chicago or New York City or Reston or White Plains
$113k-$188k/yr HybridFull Time
7+ YOERequires 7+ years in product management, process management, service operations, call center, client support, customer success, or Salesforce-based service environments, plus Agile, KPI, and case management experience.
Salesforce Service Cloud, Salesforce, AI, HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)
1w
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Member Experience Team Manager
Glen Cove, New York, United States
$60k-$65k/yr RemoteFull Time
5+ YOEHigh school diploma required; 5–7 years in customer service, call centers, social services, care navigation, or related fields; experience managing 10+ people and virtual contact centers required.
Five9, KPIs, HIPAA
1mo
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Manager, Quality Assurance
New York City, New York, United States
$105k-$131k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent, 5+ years call center quality management experience, 2+ years supervisory experience, Verint and Microsoft Office proficiency, strong leadership, analytical and communication skills.
Verint, Microsoft Word, Microsoft Excel, PowerPoint
1mo
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Fleet Operations Manager
Long Island City, New York, United States
$29-$32/hr OnsiteFull Time
Manage moving, salvage, and call center operations; supervise staff; valid NY driver’s license with clean record; high school diploma or GED; Microsoft Office proficiency; ability to lift 40+ lbs; OSHA preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
13h
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Workforce Operations Manager
Mount Laurel or Howell or Saddle Brook
$80k-$95k/yr HybridFull Time
5+ MgmtRequires 5+ years of leadership experience managing operational, staffing, workforce, service delivery, healthcare, call center, or similar high-volume teams, plus a bachelor's degree and strong technology, analytics, and team leadership skills.
1w
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Senior Manager Workforce Planning
Newark, New Jersey, United States
$133k-$218k/yr HybridFull Time
8+ YOE4+ MgmtBachelor's degree in accounting, finance, business, or related field; 8 years of call center workforce planning experience; 4 years of management experience; NICE IEX or similar software experience; nuclear site access eligibility.
NICE IEX, Microsoft Excel
2mo
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Recovery Operations Manager
Newark, New Jersey, United States
OnsiteFull Time
4+ YOE1+ Mgmt4+ years in collections; 1+ year supervisement in collections; high school diploma or equivalent (college degree preferred); call center experience; FDCPA knowledge; leadership and data analysis skills.
Microsoft Office, collections software
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