15 call center supervisor jobs at 9 companies in Redland, MD
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Supervisor Call Center
Washington, District of Columbia, United States
$49k-$87k/yrOnsiteFull Time
MedStar Georgetown University Hospital: Nonprofit Catholic teaching hospital providing acute and advanced specialty care, medical education, and research in Washington, D.C.
1+ YOE1+ MgmtHigh school diploma or GED required; 1–2 years of customer service or call center experience and supervisory experience preferred. Requires communication, leadership, telecommunications, paging, and emergency procedure knowledge.
MedStar Georgetown University Hospital: Nonprofit Catholic teaching hospital providing acute and advanced specialty care, medical education, and research in Washington, D.C.
1+ YOE1+ MgmtHigh school diploma or GED required; bachelor's degree preferred. Preferred experience includes 1–2 years in customer service or call center operations and 1–2 years of supervisory experience.
Apex Service Partners: Home services platform partnering with regional service providers.
Supervisory experience in a call/contact center, strong coaching and communication skills, KPI and workforce management experience, escalation handling, ADP payroll familiarity, and ability to analyze operational data.
Santé Group: Nonprofit behavioral health provider delivering crisis response, care, recovery, and senior services in Maryland and North Carolina.
Supervisory experience and previous crisis/call center experience required; bachelor's in Counseling, Social Work or related required (master's preferred); knowledge of Microsoft Office and EMR; valid driver’s license and able to drive company vehicle.
Electronic Medical Record (EMR), Credible, Microsoft Office
Call Center Supervisor (Chesapeake Specialty Care)
Baltimore, Maryland, United States
$48k-$72k/yrRemoteFull Time
University of Maryland Faculty Physicians: Faculty physician practice group affiliated with the University of Maryland.
3+ YOE1+ MgmtHigh school diploma/GED and 3+ years of customer service, call center, medical office, or healthcare experience required. Supervisory experience, scheduling, medical terminology, Microsoft Office, and EMR proficiency preferred or required as stated.
Microsoft Office, Electronic Medical Record (EMR), HIPAA
Call Center Supervisor - Baltimore City Department of Information Technology
Baltimore, Maryland, United States
$54k-$87k/yrOnsiteFull Time
City of Baltimore: Municipal government serving Baltimore City residents through public safety, infrastructure, housing, health, and other public services.
3+ YOE1+ MgmtHigh school diploma or GED plus three years of call center representative experience, including computer data entry or word processing and one year of lead work, or equivalent education and experience.
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Nashville or Murfreesboro or Columbia or Shepherdstown or Arlington
$50k/yrRemoteFull Time
The Bowen Group: Government-services firm providing strategic communications, behavioral health, wellness, and program management for military members, veterans, and families.
4+ YOE1+ MgmtHigh school diploma, 4 years of call center experience, 1 year of supervisory experience, U.S. citizenship, REAL ID or equivalent, wired internet, and MS Office and Salesforce CRM experience.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Maryland or South Carolina or Virginia or Utah or West Virginia or Tennessee or Texas
$50k/yrRemoteFull Time
The Bowen Group: Government-services firm providing strategic communications, behavioral health, wellness, and program management for military members, veterans, and families.
4+ YOE1+ MgmtHigh school diploma, 4 years contact center experience, 1 year supervisory experience, MS Office and Salesforce proficiency, U.S. citizenship, successful background and FBI fingerprint check required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
Transdev North America: Provides public transportation, mobility solutions, and fleet maintenance services.
2+ YOE2+ MgmtHigh school education, GED, or equivalent; 2+ years of call center or similar supervisory experience preferred in transportation; strong written and oral communication and computer skills.
Transdev North America: Provides public transportation, mobility solutions, and fleet maintenance services.
2+ YOE2+ MgmtHigh school diploma, GED, or equivalent; at least 2 years of call center or similar supervisory experience preferred in transportation; strong written and oral communication and computer literacy.
Transdev North America: Provides public transportation, mobility solutions, and fleet maintenance services.
2+ YOE2+ MgmtHigh school diploma, GED, or equivalent; 2+ years of call center or similar supervisory experience preferred in transportation; strong written and oral communication; computer literacy; U.S. work authorization required.
Jushi HoldingsCSE: JUSH: Jushi is a publicly traded cannabis operator serving medical and adult-use consumers through retail, cultivation, and processing.
2+ YOEHigh school diploma or GED and 2+ years of combined dispensary, retail, sales, hospitality, call center, or customer service experience. Requires computer, cash handling, math, and flexible schedule skills.
MaximusNYSE: MMS: Government services and health administration partner for public programs.
7+ YOEActive Secret clearance and 7+ years of helpdesk, service desk, call center, or equivalent customer service experience. Requires onsite availability, on-call participation, and rotating shift flexibility.
Santé Group: Nonprofit behavioral health provider delivering crisis response, care, recovery, and senior services in Maryland and North Carolina.
Manage and operate a 911 Call Center clinician program, provide clinical and administrative supervision, develop policies, train staff, oversee documentation, and serve as on-call supervisor.