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67 call center manager jobs at 45 companies in Redland, MD

3mo
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Call Center Manager
Baltimore, Maryland, United States
OnsiteFull Time
Education Affiliates
Education Affiliates: National provider of post-secondary education and career training.
3+ YOE3+ MgmtManages a call center team; 3+ years call center and management experience; HS diploma; data analysis skills.
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1mo
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Call Center Manager (On-Site)
Manassas, Virginia, United States
$70k-$100k/yr OnsiteFull Time
F.H. Furr Plumbing, Heating, Air Conditioning & Electrical
F.H. Furr Plumbing, Heating, Air Conditioning & Electrical: Private Mid-Atlantic home-services contractor providing residential plumbing, HVAC, and electrical repairs, maintenance, and installations.
Call center leadership with KPI and workforce management oversight, coaching, escalation management, ADP payroll experience, CRM and contact center platform familiarity, strong communication and analytical skills.
ADP, CRM
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3w
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Supervisor Call Center
Washington, District of Columbia, United States
$49k-$87k/yr OnsiteFull Time
MedStar Georgetown University Hospital
MedStar Georgetown University Hospital: Nonprofit Catholic teaching hospital providing acute and advanced specialty care, medical education, and research in Washington, D.C.
1+ YOE1+ MgmtHigh school diploma or GED required; 1–2 years of customer service or call center experience and supervisory experience preferred. Requires communication, leadership, telecommunications, paging, and emergency procedure knowledge.
SPOK
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1mo
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Call Center Supervisor (On-Site)
Manassas, Virginia, United States
$55k-$80k/yr OnsiteFull Time
Apex Service Partners
Apex Service Partners: Home services platform partnering with regional service providers.
Supervisory experience in a call/contact center, strong coaching and communication skills, KPI and workforce management experience, escalation handling, ADP payroll familiarity, and ability to analyze operational data.
ADP, CRM
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1mo
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Call Center (Tier 1) Manager
Rockville, Maryland, United States
$255k/yr OnsiteFull Time
ActioNet
ActioNet: Woman-owned IT solutions and managed services provider.
5+ YOE5+ MgmtBachelor's in IT/Business, ITIL v4 Foundation preferred, 5+ years managing enterprise service/help desk operations, experience with ITSM and federal ITSM environments, Top Secret clearance required.
ITSM
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1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
Center for Vein Restoration
Center for Vein Restoration: Physician-led outpatient vein-care organization treating people with varicose veins and other venous disorders across the United States.
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
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1mo
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Crisis Call Center Supervisor - Overnights
Timonium, Maryland, United States
$70k-$77k/yr OnsiteFull Time
Santé Group
Santé Group: Nonprofit behavioral health provider delivering crisis response, care, recovery, and senior services in Maryland and North Carolina.
Supervisory experience and previous crisis/call center experience required; bachelor's in Counseling, Social Work or related required (master's preferred); knowledge of Microsoft Office and EMR; valid driver’s license and able to drive company vehicle.
Electronic Medical Record (EMR), Credible, Microsoft Office
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2mo
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Call Center Specialist
El Paso or Rockville
$18/hr OnsiteFull Time, Part Time
Hendall
Hendall: Hendall is a professional-services contractor delivering IT, training, and support services to government agencies.
1+ YOEBachelor's in a related field, 1+ year child welfare experience, bilingual English/Spanish, proficiency with Microsoft Excel/Word/Teams/Outlook and case management systems, strong communication and crisis management skills, eligible for Public Trust clearance, able to work onsite in El Paso or Rockville including nights, weekends, and holidays.
Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Outlook
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1w
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Call Center Supervisor (Chesapeake Specialty Care)
Baltimore, Maryland, United States
$48k-$72k/yr RemoteFull Time
University of Maryland Faculty Physicians
University of Maryland Faculty Physicians: Faculty physician practice group affiliated with the University of Maryland.
3+ YOE1+ MgmtHigh school diploma/GED and 3+ years of customer service, call center, medical office, or healthcare experience required. Supervisory experience, scheduling, medical terminology, Microsoft Office, and EMR proficiency preferred or required as stated.
Microsoft Office, Electronic Medical Record (EMR), HIPAA
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1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
Center for Vein Restoration
Center for Vein Restoration: Physician-led outpatient vein-care organization treating people with varicose veins and other venous disorders across the United States.
4+ YOE3+ MgmtProven leadership in call center operations, workforce planning, budget management, process improvement, technology optimization, and data-driven decision making; 4 years supervisory experience and 3 years managing managers; high school required, bachelor\u000apreferred.
EMR, CRM, IVA platforms, AI-enabled technologies, workforce management software
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2mo
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Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
Baltimore, Maryland, United States
$16-$18/hr HybridFull Time
Planned Parenthood of Maryland
Planned Parenthood of Maryland: Nonprofit family-planning agency providing affordable reproductive health care to Maryland women, men, and teens.
1+ YOEHigh school diploma, 1+ year outpatient/healthcare call center experience, bilingual English/Spanish, Epic experience preferred, ability to manage high call volume, insurance verification, scheduling, background check, Right to Work and COVID-19 vaccination required.
Epic
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1w
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Call Center Supervisor - Baltimore City Department of Information Technology
Baltimore, Maryland, United States
$54k-$87k/yr OnsiteFull Time
City of Baltimore
City of Baltimore: Municipal government serving Baltimore City residents through public safety, infrastructure, housing, health, and other public services.
3+ YOE1+ MgmtHigh school diploma or GED plus three years of call center representative experience, including computer data entry or word processing and one year of lead work, or equivalent education and experience.
Microsoft Windows
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2mo
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Lead Call Center Representative
Chevy Chase or Washington or Falls Church
$23-$24/hr OnsiteFull Time
Reiter, Hill & Johnson of Advantia
Reiter, Hill & Johnson of Advantia: Private women's healthcare provider serving women through obstetrics, gynecology, maternal-fetal medicine, and related specialty care.
2+ YOEHigh school diploma/GED required (Associate preferred), 2+ years customer support experience in a medical/clinical office, experience with EMR/Athena/Greenway/Phreesia, strong phone and communication skills, multitasking, occasional travel, background check and COVID/Flu vaccination required.
EMR, Athena, Greenway, Phreesia
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3d
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988 Suicide and Crisis Lifeline Call Center Manager (11845)
Baltimore or Philadelphia
$60k-$70k/yr RemoteFull Time
CarePoint Response
CarePoint Response: 501(c)(3) nonprofit behavioral health and crisis services organization serving people with mental health and substance use challenges.
2+ YOE1+ MgmtBachelor’s degree in counseling, psychology, or related field; 2+ years crisis or mental health experience; 1+ year supervisory experience; digital communication and documentation proficiency.
digital communication platforms, electronic documentation, laptop, headset
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1w
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Call Center Customer Service Manager
New Carrollton, Maryland, United States
$75k-$90k/yr OnsiteFull Time
Transdev North America
Transdev North America: Provides public transportation, mobility solutions, and fleet maintenance services.
7+ YOE7+ MgmtBachelor's degree or equivalent experience and 7–10 years of customer service or call center leadership experience. Requires strong communication, computer, coaching, and performance management skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word
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1d
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Call Center Advisor - Growth into Management
Springfield or Falls Church or Maryland or Virginia or United States
$15-$40/hr OnsiteFull Time
Ameritech Construction
Ameritech Construction: Private Northern Virginia contractor serving homeowners with windows, doors, siding, roofing, and insulation.
Seeks outgoing, reliable, money-motivated candidates with appointment-setting ability, basic computer knowledge, and a strong work ethic; relevant sales or customer service experience is preferred.
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3mo
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Program Manager [Call Center]
Quantico, Virginia, United States
HybridFull Time
Exigent Services
Exigent Services: U.S.-based service-disabled veteran-owned small business providing management consulting and professional services for Department of Defense missions.
10+ YOEMaster's degree in management, healthcare administration, psychology, social work, or related field (or 6 additional years of relevant experience); 10+ years government contracts or large healthcare program management; knowledge of mental health, TBI care, and healthcare system transitions; strong leadership and communication; multi-site program co...
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1w
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Contact Center & Dispatching Manager
Sterling, Virginia, United States
OnsiteFull Time
AllTech Services
AllTech Services: Family-owned Northern Virginia HVAC, plumbing, and electrical services serving homeowners and businesses.
5+ YOE5+ MgmtRequires 5+ years of leadership in dispatch, customer service, or call center management within HVAC, plumbing, or service trades; decision-making and team leadership skills. ServiceTitan experience is a plus.
ServiceTitan, Nexstar
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3w
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Data Center Manager (Night Shift)
Manassas, Virginia, United States
$78k-$137k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Multinational technology focused on e-commerce and cloud computing.
4+ YOE2+ MgmtRequires 4+ years of IT experience or a relevant bachelor's degree, 2+ years of people management, and 2+ years of data center or mission-critical operations and on-call support experience.
AWS, Linux
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2w
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Nashville or Murfreesboro or Columbia or Shepherdstown or Arlington
$50k/yr RemoteFull Time
The Bowen Group
The Bowen Group: Government-services firm providing strategic communications, behavioral health, wellness, and program management for military members, veterans, and families.
4+ YOE1+ MgmtHigh school diploma, 4 years of call center experience, 1 year of supervisory experience, U.S. citizenship, REAL ID or equivalent, wired internet, and MS Office and Salesforce CRM experience.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
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