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19 call center supervisor jobs at 10 companies in Tennessee

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Call Center Supervisor (Mornings)
Nashville, Tennessee, United States
OnsiteFull Time
Koniag Services, Inc.
Koniag Services, Inc.: Alaska Native-owned government consulting firm providing software, cybersecurity, infrastructure, DevOps, and technical services.
3+ YOE1+ Mgmt3+ years in IT call center support, 1+ year supervisory experience; strong communication, ITSM/ITIL familiarity, ServiceNow/Remedy experience, Microsoft Office proficiency, ability to obtain government security clearance.
ServiceNow, Remedy, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint
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Call Center Supervisor (Nights)
Nashville, Tennessee, United States
OnsiteFull Time
Koniag Services, Inc.
Koniag Services, Inc.: Alaska Native-owned government consulting firm providing software, cybersecurity, infrastructure, DevOps, and technical services.
3+ YOE1+ Mgmt3+ years in IT call center/help desk, 1+ year supervisory experience, strong English communication, ITSM/ITIL familiarity, ServiceNow/Remedy proficiency, Microsoft Office skills, and ability to obtain government security clearance.
ServiceNow, Remedy, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, SharePoint, ACD
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Call Center Supervisor (Swing shift)
Nashville, Tennessee, United States
OnsiteFull Time
Koniag Services, Inc.
Koniag Services, Inc.: Alaska Native-owned government consulting firm providing software, cybersecurity, infrastructure, DevOps, and technical services.
3+ YOE1+ MgmtHigh school diploma/GED, 3+ years IT call center experience, 1+ year supervisory experience, ITSM proficiency, ServiceNow/Remedy experience, Microsoft Office and Teams/SharePoint skills, ability to obtain government security clearance.
ServiceNow, Remedy, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, ACD
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1mo
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Call Center Operations Supervisor - Kingsport & Blountville, TN
Kingsport or Bristol or Blountville
OnsiteFull Time
Advanced Call Center Technologies
Advanced Call Center Technologies: Employee-owned U.S. business-process-outsourcing provider delivering contact-center and back-office services for major companies.
Previous call center management experience, high school diploma/GED, ability to supervise 10-25 agents, strong communication and MS Office proficiency, pass criminal background check.
Microsoft Office
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2w
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Nashville or Murfreesboro or Columbia or Shepherdstown or Arlington
$50k/yr RemoteFull Time
The Bowen Group
The Bowen Group: Government-services firm providing strategic communications, behavioral health, wellness, and program management for military members, veterans, and families.
4+ YOE1+ MgmtHigh school diploma, 4 years of call center experience, 1 year of supervisory experience, U.S. citizenship, REAL ID or equivalent, wired internet, and MS Office and Salesforce CRM experience.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
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Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)
Chantilly or Maryland or South Carolina or Virginia or Utah or West Virginia or Tennessee or Texas
$50k/yr RemoteFull Time
The Bowen Group
The Bowen Group: Government-services firm providing strategic communications, behavioral health, wellness, and program management for military members, veterans, and families.
4+ YOE1+ MgmtHigh school diploma, 4 years contact center experience, 1 year supervisory experience, MS Office and Salesforce proficiency, U.S. citizenship, successful background and FBI fingerprint check required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Salesforce CRM
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Operator Supervisor
Memphis, Tennessee, United States
OnsiteFull Time
Tenet Healthcare
Tenet HealthcareNYSE: THC: Diversified healthcare services operating hospitals and outpatient centers.
3+ YOE1+ MgmtRequires a high school diploma or equivalent, 3 years of PBX, switchboard, call center, or telecommunications experience, and 1 year of supervisory or leadership experience.
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Customer Service Supervisor
Tennessee or Georgia or Florida or Alabama
RemoteFull Time
First Acceptance Insurance Company
First Acceptance Insurance Company: Private U.S. insurance carrier underwriting non-standard personal auto and renters insurance through independent agents.
2+ YOE2+ MgmtHigh school diploma/GED, property and casualty insurance license or ability to obtain within 30 days, and 2+ years each of call center supervision and customer service experience. AI-enabled call center experience required.
Microsoft Office Suite, CRM, chatbots
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1mo
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Medical Office Supervisor, Pediatric Contact Center
Chattanooga, Tennessee, United States
OnsiteFull Time
Erlanger Health System
Erlanger Health System: Academic medical center and regional healthcare network.
2+ YOE2+ MgmtSupervise front office and clinical staff, coordinate physician and call schedules, manage referrals/pre-cert and revenue cycle, oversee hiring/discipline, manage supply inventory and budgets; high school diploma and 2 years healthcare experience required.
Televox
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Telecommunications Dispatch Supervisor
Chattanooga, Tennessee, United States
OnsiteFull Time
Erlanger Baroness Hospital
Erlanger Baroness Hospital: Nonprofit teaching hospital providing adult tertiary and Level I trauma care for a four-state region.
5+ MgmtHigh school diploma required (bachelor's preferred). Prior call center/dispatch or law/security enforcement experience and prior leadership required; 5+ years supervisory experience preferred. Must work varied shifts, weekends, holidays, and perform on-call duties.
Computer Telephone Integrated Switchboard, 2-way radio, pager, EHS paging system, overhead communication system, gas/fire/HVAC alarm panel, gate control panel, door control panel
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2d
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Customer Service Supervisor
Memphis or Lawrenceville or Marianna or Trussville
RemoteFull Time
First Acceptance Insurance Company
First Acceptance Insurance Company: Private U.S. insurance carrier underwriting non-standard personal auto and renters insurance through independent agents.
2+ YOE2+ MgmtRequires high school diploma/GED, property and casualty insurance license or ability to obtain within 30 days, and 2+ years each in call center supervision and customer service representation.
Microsoft Office Suite, CRM, chatbots, agent-assist tools, automated workflows, smart call routing
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1mo
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Call Center Operations Manager - Kingsport, TN - Internal
Kingsport, Tennessee, United States
OnsiteFull Time
Advanced Call Center Technologies
Advanced Call Center Technologies: Employee-owned U.S. business-process-outsourcing provider delivering contact-center and back-office services for major companies.
Lead and direct supervisors and associates to meet productivity, quality, and revenue goals; coach, monitor performance, handle escalations, hiring, scheduling, and reporting for a team of 10-25.
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2d
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Customer Service Supervisor
Memphis or Lawrenceville or Marianna or Trussville
RemoteFull Time
First Acceptance Insurance Company
First Acceptance Insurance Company: Private U.S. insurance carrier underwriting non-standard personal auto and renters insurance through independent agents.
2+ YOE2+ MgmtRequires a high school diploma or GED, property and casualty insurance license or ability to obtain within 30 days, 2+ years of call center supervision and customer service experience, and AI-enabled resource experience.
Microsoft Office Suite, CRM, chatbots
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2d
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Customer Service Supervisor
Memphis or Lawrenceville or Marianna or Trussville
RemoteFull Time
First Acceptance Insurance Company
First Acceptance Insurance Company: Private U.S. insurance carrier underwriting non-standard personal auto and renters insurance through independent agents.
2+ YOE2+ MgmtHigh school diploma/GED required; insurance license required or obtainable within 30 days. Requires 2+ years of supervisory call center experience, 2+ years as a customer service representative, and AI-enabled resource experience.
Microsoft Office Suite, CRM, AI-enabled resources, chatbots, agent-assist tools, automated workflows, AI-assisted routing, smart call routing
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1mo
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Exhibitor Services Training Supervisor (94295)
Dallas or Las Vegas or Orlando or Nashville or Atlanta
HybridFull Time
The Freeman Company
The Freeman Company: Family-owned global event agency serving exhibitors, corporate events, trade shows, and brands.
2+ YOE1+ MgmtHigh school diploma or equivalent required; bachelor\u0002s preferred. 2+ years customer service/call center experience and 1+ year supervisory experience; training design and delivery skills; coaching ability.
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1mo
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Supervisor, Specialty Pharmacy Services
Florida or Monroeville or Orlando or Bartlett or Fairfield or Flower Mound or Mt Prospect or Chandler or Redlands or Las Vegas or Lenexa or Troy or North Carolina
$44k-$85k/yr RemoteFull Time
CVS Specialty
CVS SpecialtyNYSE: CVS: CVS Health's specialty pharmacy serves patients with complex, chronic and rare conditions through medication and clinical support.
3+ YOE1+ MgmtRequires 1+ year supervisory experience and 3+ years customer service experience; knowledge of call center operations; high school diploma (GED) required, bachelor\u0002s preferred; familiarity with Verint, CMS, call recording systems, and Workday.
Verint, CMS, Call Recording Systems, Workday
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1mo
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Customer Care Red Alert Supervisor
Lebanon, Tennessee, United States
OnsiteFull Time
Rooms To Go
Rooms To Go: America's largest independent furniture retailer.
2+ YOE2+ years call center/order control/DC/showroom experience, Excel proficiency, strong written/verbal communication, hiring and managing staff, attendance, performance reviews and disciplinary actions.
Microsoft Excel
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4d
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Supervisor, Transportation Breakdown (Cox Fleet)
Cherryville or South Carolina or Rhode Island or Puerto Rico or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or New York or Ohio or Indiana or Illinois or North Dakota or Connecticut or Colorado or California or New Mexico or Washington or Oregon or New Jersey or New Hampshire or Idaho or Minnesota or South Dakota or Michigan or Maryland or Delaware or North Carolina or Alaska or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Iowa or Hawaii or Georgia or Arizona or Arkansas or Alabama or Wyoming
$56k-$83k/yr RemoteFull Time
Cox Automotive
Cox Automotive: Privately held automotive services and software serving dealers, fleets, lenders, automakers, and car shoppers.
5+ YOEHigh school diploma/GED and 5 years in transportation or call center operations; alternatives include a related bachelor's degree with 3 years, master's with 1 year, or PhD with up to 1 year. Strong MS Office knowledge required.
Microsoft Office
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1mo
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Operations Manager, Pharmacy Operations
Franklin, Tennessee, United States
OnsiteFull Time
TruDataRx
TruDataRx: Independent pharmacy-benefits analytics serving self-insured employers with comparative-effectiveness research to lower drug costs.
5+ YOE3+ MgmtBachelor's or equivalent,5+ years leading call center/customer service operations,3+ years managing supervisors,CRM platform experience,strong analytics,process improvement,and change management skills.
Salesforce, HubSpot, Microsoft Dynamics
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