1mo
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Senior CCaaS Engineer
Chicago or East Syracuse
$115k-$135k/yr RemoteFull Time
5+ YOE5+ years NiCE CXone scripting, CCaaS experience, API integration, and contact-center design; cloud telecom familiarity; strong stakeholder communication.
NiCE CXone, CXone scripting, Nice CXone, RingCentral, O365, APIs
4w
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CCaaS Developer
Pittsburgh, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ years supporting Genesys Cloud CX or Five9, IVR and API integration experience, knowledge of SIP trunking, proficiency with JavaScript/Python/REST/JSON/XML; bachelor's degree in IT/CS preferred.
Genesys Cloud CX, Five9, IVR, SIP trunking, JavaScript, Python, REST APIs, JSON, XML
3mo
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CCaaS & Cloud Telephony Administrator - (Contract/On-Site)
Newport Beach, California, United States
$5k-$15k/mo OnsiteMultiple Commitments Available
5+ YOE5+ years CCaaS/VoIP admin; expertise in NICE CXone, RingCentral; strong compliance knowledge; on-site in California.
NICE CXone, RingCentral, VoIP, CCaaS, Dialer scripting, TCPA compliance, Do-Not-Call compliance, CNAM, 10DLC, API integrations
4d
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Telecommunications Engineer - CCaaS / TMetrics
United States
$80k-$128k/yr RemoteFull Time
3+ YOEU.S. citizen able to obtain DHS Public Trust; 3+ years telecom/IT engineering experience (options: BS+5,MS+3,HS+9); experience with CCaaS, Avaya, T-Metrics, LAN/WAN design, remote support, and stakeholder communication.
CCaaS, T-Metrics, Avaya, VoIP
1w
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CCaaS Software Engineer
Nashville, Tennessee, United States
RemoteFull Time
2+ YOE2+ years with CCaaS platforms, cloud and telephony knowledge (SIP, IVR, ACD), API integrations and scripting (JavaScript/Python), EMR/CRM familiarity, troubleshooting and cross-team collaboration.
Five9, Genesys, Twilio, Amazon Connect, EPIC, Salesforce, Zendesk, ServiceNow, JavaScript, Python, AWS, Azure, SQL, VCC Studio
1w
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CCaaS Software Engineer
Nashville, Tennessee, United States
OnsiteFull Time
2+ YOEBachelor's in CS/IT or equivalent experience,2+ years with CCaaS platforms,knowledge of cloud,networking,telephony (SIP,IVR,ACD),CRM familiarity,API integrations and scripting (JavaScript,Python),strong troubleshooting and communication skills.
Genesys Cloud, Genesys, Twilio, Amazon Connect, Five9, SIP, IVR, ACD, Salesforce, Zendesk, ServiceNow, JavaScript, Python, AWS, Azure, SQL, EPIC, VCC, IVA
2mo
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Solutions Architect - CcaaS
Blue Bell or London
HybridFull Time
7+ YOE7+ years in solutions engineering or system integrations; deep CCaaS (NICE CxOne/Genesys) and CPaaS integration experience; API/CRM integrations, cloud (AWS/Azure/Google Cloud), microservices and DevOps; Bachelor's/Master's in CS/IT required; TOGAF or AWS certs desirable.
NICE CxOne, inContact, Genesys, CPaaS, CRM, APIs, AWS, Azure, Google Cloud, DevOps, CTI
19h
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CCaas Data Engineer
Charlotte, North Carolina, United States
$100k-$130k/yr OnsiteFull Time
4+ YOE4+ years commercial software development; design and implement CCaaS/IVA, cloud infrastructure (GKE, Cloud Run, Cloud Functions), Terraform, BigQuery; build data pipelines; integrate AI/ML (Xgboost,SARIMA,Prophet,TensorFlow); Kafka and NoSQL/relational experience; Agile/CI/CD.
GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery, Terraform, Xgboost, SARIMA, Prophet, TensorFlow, Kafka, SIP, WebRTC
2mo
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IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, Illinois, United States
$100k-$110k/yr HybridFull Time
Own voice and CCaaS platforms; Cisco UC and Teams Voice; CCaaS experience; network fundamentals; multi-layer troubleshooting; migration experience.
CUCM, Unity, Jabber, Microsoft Teams Voice, Five9, Zoom, Nice, SIP, CUBE, SASE, SD-WAN, PowerShell, APIs, SolarWinds
1w
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CCaaS GCP Product Owner
Broomfield, Colorado, United States
$100k-$120k/yr RemoteFull Time
5+ YOE5+ years product ownership with 3+ years on cloud platforms; expert backlog ownership, PI planning, user story writing, CCaaS and Google Cloud experience, stakeholder facilitation, and dependency management.
Google Kubernetes Engine (GKE), Cloud Run, BigQuery, Pub/Sub, Cloud Functions, Vertex AI, Apigee, Cloud Storage, Cloud Logging and Cloud Monitoring, Identity and Access Management (IAM), REST APIs, Kafka, CI/CD, ServiceNow, Tableau, Power BI, Looker, Five9, Verint, Aspect, NICE, Google Cloud Platform
1w
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Engineering Team Lead - CX/CCaaS Platform(Remote)
United States or Canada or Medellín or Ohio
RemoteFull Time
6+ YOE6+ years software engineering experience, prior technical/team lead experience, cloud-native and distributed systems expertise, proficiency with Python/Elixir/Java/Go/Node.js, relational DBs, Git and CI/CD, strong communication and mentoring skills.
Python, Elixir, Java, Go, Node.js, Linux/Unix, PostgreSQL, MySQL, Git, CI/CD, Kubernetes, Docker, AWS, Azure, Google Cloud, Infrastructure as Code, WebRTC, SIP, VoIP, observability platforms
5d
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Telecommunications Engineer - CCaaS / TMetrics
United States
$80k-$128k/yr RemoteFull Time
3+ YOEU.S. citizen able to obtain Public Trust. Experience with CCaaS, T-Metrics, Avaya systems, LAN/WAN/WLAN/WWAN design and troubleshooting; 3+ years experience (varies by degree). Strong communication and leadership.
T-Metrics, Avaya, VoIP, Cloud Hosted Solution, LAN, WAN, Wireless LAN, WWAN
2mo
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IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, Illinois, United States
$100k-$110k/yr HybridFull Time
Owns voice, network, and CCaaS platforms; hands-on Cisco UC and Teams Voice; experience with CCaaS (Five9, Zoom, Nice); strong networking and real-time traffic knowledge; migration and automation experience.
CUCM, Unity, Jabber, Five9, Zoom, Nice, Microsoft Teams, SSO, APIs, PowerShell, SolarWinds, SASE, SD-WAN
4w
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Telephony Analyst - CCaaS (Contact Center as a Service)
Newark, California, United States
$56-$74/hr OnsiteFull Time
3+ YOE3+ years IT experience in contact center/CCaaS platforms, strong telephony and routing knowledge, UNIX/WinBatch scripting, AIX and Windows Server experience, bachelor\u0002s degree in CS/IS/engineering required.
CCaaS, Cloud VoIP, PSTN, Softphones, API, AIX, Windows Server 2003, Windows Server 2008, UNIX shell scripting, WinBatch, Microsoft Office
1mo
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Solution Advisor, CCaaS and Contact Center Solutions
United States
$130k-$190k/yr RemoteFull Time
5+ YOE5+ years in contact center/CCaaS/CX technology roles; Bachelor's degree or equivalent experience; experience designing/evaluating/implementing CCaaS; vendor evaluation and presentation skills; strong Excel and PowerPoint proficiency.
Genesys, NICE, Five9, Talkdesk, Cisco, Avaya, RingCentral, 8x8, inContact, Cresta, Zenarate, Level AI, SuccessKPI, Microsoft Teams, Zoom, Webex, Microsoft Excel, Microsoft PowerPoint, Predictive Index
1mo
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Account Executive - Digital Sales - CCaaS
Austin, Texas, United States
$135k-$170k/yr RemoteFull Time
10+ YOE10+ years enterprise consultative solution-selling; 4+ years CCaaS/Contact Center/CX sales; proven track record closing complex deals, engaging executive stakeholders, and managing multi-stakeholder sales cycles.
NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, Cognigy, CRM systems
1mo
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Global Revenue CCaaS Sr. Product Manager
San Diego or Halifax
RemoteFull Time
8+ YOE8+ years in CCaaS, contact center product mgmt; NICE inContact exp; global multi-region delivery; Salesforce Service Cloud; strong leadership and communication.
NICE inContact, RingCentral, Salesforce Service Cloud, RightAnswers Knowledge Management, Observe.ai, Agentic AI
2mo
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IT Engineer (Voice, Network, Systems & CCaaS)
Downers Grove, Illinois, United States
$100k-$110k/yr HybridFull Time
Owns voice and CCaaS platforms; hands-on with Cisco UC and Microsoft Teams Voice; strong network and real-time traffic understanding; capable of cross-domain troubleshooting; migration/transformations experience.
CUCM, Unity, Jabber, Microsoft Teams Voice, Five9, Zoom, Nice, SSO, APIs, PowerShell, SolarWinds
2w
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Contact Center Transformation Architect - CCaaS Strategy
Phoenix or Chandler or New York City or United States
$100k-$130k/yr HybridFull Time
8+ YOE8+ years contact center architecture/CCaaS consulting experience, expertise in IVR, omnichannel, routing, WFM, analytics; experience leading cloud migrations, designing target architectures, and stakeholder management.
Five9, Genesys, NICE CXone, Amazon Connect, Google Contact Center technologies
3w
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Toll Technology Consultant - Operations/CCaaS Specialist
Arlington or Austin or Boston or Chicago or Dallas or Denver or Newark or New York City or Oakland or Oklahoma City or Parsippany or Philadelphia or San Diego or Seattle
$127k-$248k/yr OnsiteFull Time
9+ YOEBachelor's in related field + 9 years relevant experience (or 13 years without degree). Expertise in CCaaS platforms, generative AI for customer service, toll systems lifecycle, procurement, implementation and technical delivery.
Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow
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