26 ccaas jobs at 14 companies in Dallas, TX
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Service CCaaS Technology Delivery Lead
Boston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or San Diego
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in technology transformation, 7+ years leading large-scale CCaaS projects, and experience with CCaaS platforms, strategic planning, stakeholder engagement, change management, and Agile delivery.
AWS, Google CCAI, Genesys, NICE, Salesforce, Oracle, Microsoft Dynamics, IFS, Sprinklr, Twilio, Waterfall, Agile
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Service CCaaS Technology Delivery Lead
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$302k/yr HybridFull Time
8+ YOE7+ MgmtRequires 8+ years in CCaaS transformation, 7+ years leading large-scale projects and strategic change, Agile and Waterfall experience, stakeholder leadership, and experience with AWS, Google CCAI, Genesys, NICE, or service platforms.
AWS, Google CCAI, Genesys, NICE, Salesforce, Oracle, Microsoft Dynamics, IFS, Sprinklr, Twilio, Agile SDLC, Waterfall
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Toll Technology Consultant - Operations/CCaaS Specialist
Arlington or Austin or Boston or Chicago or Dallas or Denver or Newark or New York City or Oakland or Oklahoma City or Parsippany or Philadelphia or San Diego or Seattle
$127k-$248k/yr OnsiteFull Time
9+ YOEBachelor's in related field + 9 years relevant experience (or 13 years without degree). Expertise in CCaaS platforms, generative AI for customer service, toll systems lifecycle, procurement, implementation and technical delivery.
Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow
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Toll Technology Consultant - Operations/CCaaS Specialist
Newark or Arlington or Austin or Boston or Chicago or Dallas or Denver or New York City or Oakland or Oklahoma City or Parsippany or Philadelphia or San Diego or Seattle
$127k-$248k/yr OnsiteFull Time
9+ YOEBachelor's degree in engineering, IT, finance, planning, business, or related field plus 9 years' relevant experience, or 13 years' experience in lieu of education; consulting experience preferred.
Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow, Generative AI
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Principal Product Manager- Modern Communications
Frisco, Texas, United States
$134k-$241k/yr HybridFull Time
10+ YOE10+ years product management in Agile software environments, 5+ years CCaaS/POTS experience, expertise shipping complex products, analytical and customer empathy skills, and CCIE or equivalent certification.
Agile, CCaaS, POTS, CCIE
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Junior Call Center Systems Administrator
Austin or Dallas
$70k-$80k/yr OnsiteFull Time
1+ YOE1-2 years supporting/administering Five9 or similar CCaaS, IVR and dialer configuration, Salesforce integrations, troubleshooting, user support; Associates or Bachelor’s in IT/CS preferred; strong analytical and communication skills.
Five9, Five9 studio, CCaaS, Salesforce, Genesys, NICE InContact, Talkdesk, Mitel Cloud, IVR, SMS
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Customer Success Manager
Coppell or Dallas
$80k-$120k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years in customer success/account management supporting SaaS/CCaaS or contact center customers; strong executive communication, program management, CRM/service platform experience.
CCaaS, Salesforce, ServiceNow, CRM, ticketing, project management, service management, IVR, routing, workforce management, AI, omnichannel
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Principal Product Manager- Modern Communications
Frisco, Texas, United States
$134k-$241k/yr HybridFull Time
10+ YOE10+ years of product management in Agile software environments, 5+ years of CCaaS/POTS experience, technical fluency, complex product delivery, analytical skills, and customer empathy; CCIE or equivalent certification required.
Agile, CCaaS, POTS, CCIE, Cisco
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Microsoft Dynamics Technical Project Manager
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yr OnsiteFull Time
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
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Contact Center Technology Specialist, NICE CXone
Plano, Texas, United States
OnsiteFull Time
3+ YOEBachelor's degree,3+ years contact center/CCaaS and NICE CXone experience,API integrations,software development (JavaScript,Python,Java,C#),EMR not mentioned,strong analytical and communication skills.
NICE CXone, CXone Studio, JavaScript, Python, Java, C#, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
3w
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Director, Contact Center Technology
Boston or Plano or Atlanta or Morristown or Hyderabad
$153k-$194k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years leading enterprise contact center/telephony technology, 5+ years people leadership, CCaaS and telephony expertise (NICE CXone, Genesys, Five9, Amazon Connect, Talkdesk, Cisco), SIP/IVR knowledge, vendor management, executive communication.
NICE CXone, Genesys Cloud, Five9, Amazon Connect, Talkdesk, Cisco, Salesforce Service Cloud, SIP, IVR
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Senior Director of Information Technology
Dallas, Texas, United States
OnsiteFull Time
6+ YOE3+ MgmtDirector-level IT leadership with 6+ years IT experience (alternatively 8+ with associate or 10+ with HS), 3+ years supervisory experience, expertise in Windows, Microsoft 365, Azure, AWS, Cisco Meraki, UCaaS/CCaaS, vendor and MSP/MSSP management, DR/BC and strategic planning.
Windows, Microsoft 365, Azure, AWS, Cisco Meraki, UCaaS/CCaaS, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Internet
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Senior Director of Information Technology
Dallas, Texas, United States
OnsiteFull Time
6+ YOE3+ MgmtDegree plus extensive IT experience (Bachelor's+6yrs or Associate+8yrs or HS+10yrs), 3+ years supervisory experience, experience with Windows, Microsoft 365, Azure, AWS, Cisco Meraki, UCaaS/CCaaS, vendor and MSP/MSSP management, DR/BC and strategic technology planning.
Windows, Microsoft 365, Azure, AWS, Cisco Meraki, UCaaS/CCaaS, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
4w
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Sales Engineer
Dallas, Texas, United States
OnsiteFull Time
7+ YOE7+ years as a technical sales engineer in SaaS or solution sales engineering; experience with service providers, VoIP/IMS, AT&T/RingCentral integrations, strong communication and presentation skills.
AT&T Office@Hand, RingCentral, VoIP, IMS, CCaaS, SaaS
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NiCE CXONE Architect
Richardson, Texas, United States
OnsiteFull Time
Design and review contact center solution architectures, lead migrations from Cisco Contact Center to NICE CXone, define integration and deployment strategies, and engage stakeholders; bachelor\u0002s degree or equivalent and US work authorization required.
NICE CXone, Cisco Contact Center, Cisco, CCaaS, UCaaS
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Interaction Management Area Product Owner
Columbus or Plano or Wilmington
$152k-$245k/yr OnsiteFull Time
8+ YOE8+ years delivering products or technology, experience with contact center/voice platforms, knowledge of IVR/ACD/Genesys/Amazon Connect, AI/ML concepts for customer experience, stakeholder management, product lifecycle expertise.
IVR, ACD, Genesys, Amazon Connect, CCaaS
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