49 ccaas jobs at 27 companies in Texas
2w
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Service CCaaS Technology Delivery Lead
Boston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or San Diego
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in technology transformation, 7+ years leading large-scale CCaaS projects, and experience with CCaaS platforms, strategic planning, stakeholder engagement, change management, and Agile delivery.
AWS, Google CCAI, Genesys, NICE, Salesforce, Oracle, Microsoft Dynamics, IFS, Sprinklr, Twilio, Waterfall, Agile
2w
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Service CCaaS Technology Delivery Lead
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$113k-$302k/yr HybridFull Time
8+ YOE7+ MgmtRequires 8+ years in CCaaS transformation, 7+ years leading large-scale projects and strategic change, Agile and Waterfall experience, stakeholder leadership, and experience with AWS, Google CCAI, Genesys, NICE, or service platforms.
AWS, Google CCAI, Genesys, NICE, Salesforce, Oracle, Microsoft Dynamics, IFS, Sprinklr, Twilio, Agile SDLC, Waterfall
2mo
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Account Executive - Digital Sales - CCaaS
Austin, Texas, United States
$135k-$170k/yr RemoteFull Time
10+ YOE10+ years enterprise consultative solution-selling; 4+ years CCaaS/Contact Center/CX sales; proven track record closing complex deals, engaging executive stakeholders, and managing multi-stakeholder sales cycles.
NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, Cognigy, CRM systems
1mo
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Toll Technology Consultant - Operations/CCaaS Specialist
Arlington or Austin or Boston or Chicago or Dallas or Denver or Newark or New York City or Oakland or Oklahoma City or Parsippany or Philadelphia or San Diego or Seattle
$127k-$248k/yr OnsiteFull Time
9+ YOEBachelor's in related field + 9 years relevant experience (or 13 years without degree). Expertise in CCaaS platforms, generative AI for customer service, toll systems lifecycle, procurement, implementation and technical delivery.
Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow
1mo
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Toll Technology Consultant - Operations/CCaaS Specialist
Newark or Arlington or Austin or Boston or Chicago or Dallas or Denver or New York City or Oakland or Oklahoma City or Parsippany or Philadelphia or San Diego or Seattle
$127k-$248k/yr OnsiteFull Time
9+ YOEBachelor's degree in engineering, IT, finance, planning, business, or related field plus 9 years' relevant experience, or 13 years' experience in lieu of education; consulting experience preferred.
Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow, Generative AI
3w
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Customer Success Engineer
Austin or Denver
HybridFull Time
3+ YOE3+ years in UCaaS or CCaaS, technical aptitude, ability to run demos, complete Sales Engineering Demo Certification, strong communication and customer-facing skills.
UCaaS, CCaaS, Dialpad App Marketplace
1mo
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Senior Director of Digital Technology for Customer Support
Spring or Austin
$210k-$320k/yr OnsiteFull Time
10+ YOEGraduate degree required in a relevant field, 10+ years in customer support technology or digital transformation, experience with CCaaS and CRM, AI integration, strong leadership, program and change management.
CCaaS, CRM, AI
1mo
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Senior Director of Digital Technology for Customer Support
Spring or Austin or Houston
$210k-$320k/yr OnsiteFull Time
10+ YOEGraduate degree in a related field, 10+ years in customer support technology or contact center transformation, experience with CCaaS and CRM platforms, AI-enabled tools, strong stakeholder and change leadership.
CCaaS, CRM
1w
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Principal Product Manager- Modern Communications
Frisco, Texas, United States
$134k-$241k/yr HybridFull Time
10+ YOE10+ years product management in Agile software environments, 5+ years CCaaS/POTS experience, expertise shipping complex products, analytical and customer empathy skills, and CCIE or equivalent certification.
Agile, CCaaS, POTS, CCIE
1w
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Client Experience Operations Manager
United States or Chicago or Austin or Tampa or Philadelphia or Salt Lake City or Providence or Atlanta or Raleigh or Nashville or Columbus or Phoenix
RemoteFull Time
Salesforce Service Cloud administration and certification, Zoom Contact Center or similar CCaaS experience, service data model knowledge, AI service applications, integrations, documentation, and cross-functional collaboration skills.
Salesforce Service Cloud, Zoom Contact Center, AI, CRM, CCaaS
1mo
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Junior Call Center Systems Administrator
Austin or Dallas
$70k-$80k/yr OnsiteFull Time
1+ YOE1-2 years supporting/administering Five9 or similar CCaaS, IVR and dialer configuration, Salesforce integrations, troubleshooting, user support; Associates or Bachelor’s in IT/CS preferred; strong analytical and communication skills.
Five9, Five9 studio, CCaaS, Salesforce, Genesys, NICE InContact, Talkdesk, Mitel Cloud, IVR, SMS
1mo
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Customer Success Manager
Coppell or Dallas
$80k-$120k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years in customer success/account management supporting SaaS/CCaaS or contact center customers; strong executive communication, program management, CRM/service platform experience.
CCaaS, Salesforce, ServiceNow, CRM, ticketing, project management, service management, IVR, routing, workforce management, AI, omnichannel
1mo
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Senior Director of Digital Technology for Customer Support
Spring or Austin or Houston
$210k-$320k/yr OnsiteFull Time
10+ YOEGraduate degree required; 10+ years in customer support technology or contact center transformation; hands-on experience with CCaaS, CRM, AI-enabled capabilities; strong change leadership and program management skills.
CCaaS, CRM, AI
1w
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Principal Product Manager- Modern Communications
Frisco, Texas, United States
$134k-$241k/yr HybridFull Time
10+ YOE10+ years of product management in Agile software environments, 5+ years of CCaaS/POTS experience, technical fluency, complex product delivery, analytical skills, and customer empathy; CCIE or equivalent certification required.
Agile, CCaaS, POTS, CCIE, Cisco
3w
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Manager, Intelligent Communication Systems
Pasadena, Texas, United States
HybridFull Time
3+ YOEOversee UCaaS/CCaaS and contact center technologies, lead analysts, deliver CX and AI voice/chatbot initiatives, expertise in VoIP/SIP, model training and RLHF; Bachelor's required; minimum 3 years experience.
UCaaS, CCaaS, VoIP, SIP, RLHF
1w
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Microsoft Dynamics Technical Project Manager
Dallas or Houston or Atlanta or New Jersey or New York City or San Francisco or Chicago
$89k-$207k/yr OnsiteFull Time
Requires Dynamics 365 CRM knowledge, contact center program and large CCaaS implementation experience, IVR, CTI, chat, integrations, global rollouts, risk identification, vendor collaboration, and end-to-end D365 contact center delivery.
Microsoft Dynamics 365, Microsoft Dynamics 365 CRM, CCaaS, IVR, CTI, Chat, Avaya, Genesys
5d
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Amazon Connect Support Engineer
Texas City or Brazil
RemoteFull Time
4+ YOERequires 4+ years of IT experience, CCaaS monitoring and troubleshooting expertise, 2+ years with Splunk and CloudWatch, AWS experience with Lambda, Amazon Connect and ALBs, plus Python or JavaScript.
Amazon Connect, AWS, Splunk, Zabbix, CloudWatch, AWS Lambda, Application Load Balancers (ALBs), Python, JavaScript, NICE CXone, Genesys Cloud, Genesys Engage
1w
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Application Architect
Texas or Pennsylvania or New Jersey or Nebraska or Louisiana or Missouri or Kansas or Iowa or Michigan or Florida or Arizona or New Hampshire
RemoteFull Time
8+ YOE2+ MgmtRequires 8+ years of software engineering experience, including 2+ years in a lead role, with CCaaS, conversational AI, CRM integrations, .NET, databases, DevOps, and Agile/Scrum expertise.
Contact Center as a Service (CCaaS), IVR, IVA, CRM, NICE CXone, Genesys Cloud, Five9, Amazon Connect, Cisco Webex Contact Center, ASAPP, Cognigy, Kore.ai, Google CCAI, Microsoft Copilot Studio, Amazon Lex, SIP, Agile, Scrum, DevOps, Microsoft SQL Server, Sybase, Oracle, .NET, Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, Pindrop
1mo
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
1mo
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Contact Center Technology Specialist, NICE CXone
Plano, Texas, United States
OnsiteFull Time
3+ YOEBachelor's degree,3+ years contact center/CCaaS and NICE CXone experience,API integrations,software development (JavaScript,Python,Java,C#),EMR not mentioned,strong analytical and communication skills.
NICE CXone, CXone Studio, JavaScript, Python, Java, C#, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio
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