1mo
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Member Experience Associate
Springfield, Virginia, United States
$28-$40/hr OnsiteFull Time
2+ YOE2 years protected health information experience and 1 year customer service; high school diploma/GED; proficiency with CHATS, KMATE, MACESS, and HealthConnect; medical terminology test (84%); good interpersonal skills; able to lift up to 30 lbs.
CHATS, KMATE, MACESS, HealthConnect
3d
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Director of Sales and Marketing Technology
Reston, Virginia, United States
$149k-$167k/yr OnsiteFull Time
Leadership experience managing Salesforce and marketing technology stacks, strong strategic and communication skills, familiarity with email/AI/chat integrations; Salesforce certifications desirable.
Microsoft Office Suite, Microsoft SharePoint, Looker, Microsoft Teams, Salesforce, Marketing Cloud
1w
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Business Development Coordinator (BDC) Coordinator
Chevy Chase or Bethesda
$19/hr OnsiteFull Time
Handle inbound/outbound calls and chats, schedule sales and service appointments, qualify leads, update CRM, proficient with Microsoft Office, customer service or sales experience preferred.
CRM, Microsoft Office Suite
2d
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Sales Associate, Jewelry (Part-time)
Washington, District of Columbia, United States
$22-$24/hr OnsitePart Time
Provide luxury customer service, meet/exceed sales targets, manage leads via appointments, phone, and chat, strong communication and product knowledge, weekend availability required.
ERP
1mo
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Senior Customer Care Coordinator
Reston, Virginia, United States
OnsiteFull Time
Experience handling Tier 2+ customer support across phone, email, and chat; case management, reporting and analysis, process improvement, and familiarity with AI-driven customer service workflows.
1d
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Senior Designer, Conversational AI - Remote
Minnetonka or Minneapolis or Washington
$92k-$164k/yr RemoteFull Time
4+ YOE4+ years designing complex chat/voice experiences or 1+ years designing conversational AI; experience with LLMs, bot platforms, prompt engineering, strong collaboration and portfolio of relevant work.
LLMs, bot platforms
2mo
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Customer Experience Concierge
Rockville, Maryland, United States
$20-$25/hr OnsiteFull Time
3+ YOE3+ years client service experience, CRM proficiency, strong oral communication, proactive problem solving, ability to manage inbound calls/chats, dispatch drivers, and optimize daily schedules.
1mo
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Customer Service Representative
Inwood, West Virginia, United States
$16-$18/hr OnsiteFull Time
1+ YOE1+ year customer service experience, high school diploma, excellent communication, multitasking, familiarity with ServiceTitan a plus, able to handle high call volume across phone/email/chat.
ServiceTitan
3w
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Part-Time Crisis Worker
Oakton, Virginia, United States
$18-$21/hr RemotePart Time
Completion of mandatory 120+-hour HopeLink Crisis Worker training; ability to provide crisis support via phone/chat/text, strong communication, typing and decision-making skills, and empathy.
1w
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Customer Service Healthcare Representative
Washington, District of Columbia, United States
OnsiteFull Time
Provide member support for health insurance inquiries; strong verbal/written communication, problem-solving, high-volume phone/chat/email handling, CRM proficiency, high school diploma, 18+.
CRM
1w
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Technical Support Agent (Access)
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
2+ YOE2+ years relevant experience; electronics, networking, Linux knowledge; strong verbal/written communication and problem-solving; able to support customers via phone/chat/email using Zoho Desk.
Zoho Desk, Linux
1mo
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Customer Loyalty Advocate
Winchester, Virginia, United States
$19-$21/hr OnsiteFull Time
Provide concierge-style phone/chat/email customer support, handle claims (approve/deny), update CRM, answer product/service questions, and convert prospects to repeat customers; strong communication and active listening required.
CRM
3w
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AI Front-End Developer, Senior
Washington, District of Columbia, United States
$99k-$225k/yr RemoteFull Time
7+ YOE7+ years software engineering experience, 5+ years building AI/LLM/chat/front-end streaming UIs, strong React/TypeScript and Python skills, real-time UI and web performance expertise, BS in Computer Science.
Chainlit, React, TypeScript, JavaScript, Python, WebSocket, SSE, Mermaid, GeoJSON, Microsoft Azure, CI/CD, CSS, LLM
2w
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Loan Sales Specialist
Martinsburg, West Virginia, United States
OnsiteFull Time
High school diploma or GED required; sales/collections/customer service experience preferred; bilingual Spanish preferred; ability to multitask, manage loan lifecycle and collections, use phone/email/chat and in-house systems, and meet sales goals.
3w
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Product Manager
Washington DC, District of Columbia, United States
$79k-$90k/yr OnsiteFull Time
Customer-facing support role: respond to inquiries via phone/email/chat, resolve issues, log interactions in CRM, collaborate with product teams; strong communication and problem-solving skills; high school diploma required, bachelor's preferred.
Zendesk, Salesforce, CRM
3w
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AI Front-End Developer, Senior
Washington, District of Columbia, United States
$99k-$225k/yr OnsiteFull Time
7+ YOE7+ years software engineering; 5+ years building AI/LLM/chat/agentic products; strong React and TypeScript/JavaScript; Python backend experience; real-time UI (WebSocket/SSE); accessibility and performance expertise; Bachelor's in Computer Science.
Chainlit, TypeScript, JavaScript, React, Python, WebSocket, SSE, Mermaid, GeoJSON, Microsoft Azure, CSS
3w
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Contact Center MSR
Reston, Virginia, United States
$22-$23/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, 1+ year teller/MSR/telephone or sales experience, PC proficiency, ability to lift up to 25 lbs, occasional travel; handles calls/chats/tickets, opens accounts, processes loans, and cross-sells products.
PC, fax, copier, telephone
1mo
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Student Support Representative
United States or Charles Town
RemoteFull Time
Provides frontline student support via phone, email, and chat; knowledgeable of university policies (including FERPA), degree programs, financing, and referral processes; strong communication, problem-solving, and CRM proficiency; must have high-speed internet and dedicated home workspace.
Customer Relationship Management (CRM)
2mo
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Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Dallas or Boston or Jersey City or Seattle or Arlington or Atlanta or Tempe or Mountain View or Denver
$154k-$208k/yr OnsiteFull Time
5+ YOEBachelor's degree in CS/engineering/math plus 5+ years cloud architecture/delivery experience; contact center tech exp (Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce); 3+ years NLP/IVR/chat; REST APIs integration; strong communication.
REST APIs, web services, Amazon Connect, NLP, Dialogflow, Lex, Terraform, Python
1mo
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Mission Planner Support
Annapolis Junction, Maryland, United States
$56k-$111k/yr OnsiteFull Time
Active TS/SCI with CI polygraph, prior DoD/DoW SIGINT or mission management experience (35N/S, CTT/CTR, 1N2/4), strong communications, ability to work under stress, UNIX/SUN/Linux and web/chat tools experience, mission management certification preferred.
UNIX, SUN, Linux, web-based applications, operational chat rooms
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