State Controller's Office: California's fiscal controller managing state financial operations and assets.
Analyzes and resolves health plan complaints by applying health care laws, regulations, contracts, and policies; requires strong communication, organization, independent judgment, and standard office software proficiency.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint
Nihon KohdenTokyo Stock Exchange: 6849: Manufactures medical electronic equipment and patient monitoring systems.
2+ YOEBachelor's degree, 2+ years complaint handling/MDR experience, knowledge of FDA/ISO standards, proficiency with SAP and Microsoft Office, strong written/verbal communication and attention to detail.
SAP, Microsoft Office, Complaint Handling software
STAAR SurgicalNASDAQ: STAA: Develops and sells implantable lenses for vision correction.
3+ YOEInvestigate and document medical device complaints, coordinate investigations with clinical/regulatory teams, ensure reportable events are submitted per regulations, and support audits; HS required, associate preferred.
Maple Grove or Carlsbad or Valencia or Arden Hills
$107k-$203k/yrHybridFull Time
Boston ScientificNYSE: BSX: Developer and manufacturer of innovative medical devices and therapies.
7+ YOEBachelor's degree, minimum 7 years' medical device industry experience, experience leading teams, knowledge of complaint handling and post-market surveillance, and familiarity with U.S. and international regulatory reporting.
3+ YOERN or BSN required, minimum 3 years clinical nursing experience, strong clinical assessment and critical thinking, ability to interpret medical records, proficiency with Microsoft Office, and experience with complaint handling preferred.
Microsoft Office, electronic quality management systems (eQMS), complaint management systems
Arden Hills or Irvine or Marlborough or Maple Grove
$60k-$114k/yrHybridFull Time
Boston ScientificNYSE: BSX: Developing and manufacturing innovative medical devices for less-invasive treatments.
1+ YOEBachelor's degree or equivalent and 1+ year of medical device complaint processing and reporting experience. Requires strong written and verbal communication, critical thinking, and investigation skills.
Edwards LifesciencesNYSE: EW: Designs and manufactures medical devices for structural heart disease.
2+ YOEBachelor's in engineering/science with 2 years quality engineering experience (or Master's with internship/none); experience in complaint/CAPA investigations, root cause analysis, risk assessment, lab testing, and documentation.
Applied Medical: Manufacturer of advanced medical devices and surgical products.
1+ YOEBS in Mechanical, Biomedical, Electrical Engineering; 1+ year in a regulated industry; strong problem solving, communication, and hands-on testing skills; proficient with spreadsheets and documentation; able to work onsite in a lab setting.
MS Office, Spreadsheet software, Word processing, Technical documentation tools
El Dorado Hills or Long Beach or Lodi or Oakland or Rancho Cordova or Redding or San Diego or Woodland Hills
$22-$30/hrHybridFull Time
Ascendiun: Nonprofit parent overseeing health insurance and clinical service organizations.
3+ YOEHigh school diploma or GED, 3+ years of experience, and 2+ years in health insurance operations, including at least 1 year of direct appeals or grievances experience.
Senior Complaint Resolution Officer - Health - 139481
San Diego, California, United States
$108k-$205k/yrHybridFull Time
University of California, San Diego: A public research university providing higher education and healthcare.
Experience conducting sensitive Title IX and civil rights investigations, strong legal/policy knowledge, excellent written and verbal communication, conflict resolution, trauma-informed practices, and ability to maintain confidentiality.
United States or Canada or San Carlos or Columbus or Austin or New York City
$116k-$160k/yrRemoteFull Time
UpstartNasdaq: UPST: AI-powered lending marketplace for consumer and automotive loans.
5+ YOEBachelor's degree or equivalent, 5+ years second-line compliance or complaints oversight in banking/financial services, CRCM required, experience with complaint trend analysis and compliance monitoring, strong communication skills.
ECI: Provides regulatory and engineering consulting for life sciences companies.
2+ YOEBachelor's degree in engineering, biomedical engineering, or a scientific field; 2–4 years in medical device complaints, quality assurance, or regulatory affairs; knowledge of FDA and ISO requirements.
Quality Management System (QMS), Quality Management System (QMS) software, databases
HologicNASDAQ: HOLX: Develops medical technology for women's healthcare and diagnostics.
3+ YOEQuality role experience in ISO 13485 environment; post-market surveillance, complaint handling, and trending; regulatory reporting experience; strong data analysis and communication skills.
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin or Arlington
$144k-$187k/yrOnsiteFull Time
Cybersecurity and Infrastructure Security Agency: Protecting the nation's critical infrastructure and cyber systems.
1+ YOEOne year of specialized GS-13-equivalent experience applying EEO laws and directives, managing pre-complaint processes, processing formal complaints, and reviewing investigation reports.
Standard Operating Procedures (SOPs), Alternative Dispute Resolution (ADR), USAJOBS, USA Hire, Electronic Funds Transfer, E-Verify
Rigel PharmaceuticalsNASDAQ: RIGL: Develops and sells medicines for blood disorders and cancer.
8+ YOEBachelor's in a scientific/technical discipline, 8+ years progressive QA/product complaint/GxP experience in pharma/biotech, CAPA and investigation expertise, cGMP and FDA 21 CFR knowledge, audit and vendor oversight experience.
Cardless: Embedded platform for launching-branded credit card programs.
4+ YOE4+ years consumer compliance or complaint management experience in banking/fintech; regulatory knowledge (Reg Z/E/B, UDAAP, FCRA, FDCPA); root-cause analysis; strong written communication; ability to drive cross-functional corrective action; comfort with data and automation.
Gilead SciencesNASDAQ: GILD: Develops and sells medicines for life-threatening infectious diseases.
10+ YOELead global product quality complaints program as Global Process Owner; ensure compliant complaint handling, investigation oversight, trending, regulatory reporting, inspection readiness. 10+–12+ years quality experience in pharma/devices and a relevant science or advanced degree required/desired.