19 contact center manager jobs at 8 companies in Gresham, OR
2w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
1mo
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Google GECX Contact Center as a Service Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$54k-$196k/yr HybridFull Time
3+ YOEMinimum 3 years experience in technology transformation with CCaaS or cloud-based contact center solutions; experience with CCaaS platforms (Google, AWS, Genesys, Avaya, NICE); ability to align technology to contact center metrics; Bachelor's degree or equivalent experience.
Google GECX, Google Cloud Platform (GCP), BigQuery, Looker, Vertex AI, Gemini Enterprise, Gemini Foundation Models, Voice AI, AWS, Genesys, Avaya, NICE
10h
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Google GECX Contact Center as a Service Specialist
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in Conversational AI, CCaaS, or cloud contact centers; 3+ years with Agile and Waterfall SDLC; bachelor's degree or equivalent experience; GECX implementation experience preferred.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
2w
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
1w
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Contact Center Specialist III, Workforce Management
Portland, Oregon, United States
$32-$42/hr OnsiteFull Time
3+ YOEAssociate degree in a related field and 3 years of customer service experience, or 4 years of related experience. Requires data analysis, computer literacy, Microsoft Office, and customer service skills.
Microsoft Office, Microsoft Excel, Cognos, Tableau
4d
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Google GECX Contact Center as a Service Specialist
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, Conversational AI or CCaaS, 3+ years in contact center technologies, 1+ year in Google Cloud, and a bachelor's degree or equivalent experience.
Google Cloud Platform (GCP), Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Gemini Enterprise, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE
1mo
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Google GECX Contact Center as a Service Senior Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$80k-$266k/yr HybridFull Time
7+ YOE7+ years in CCaaS or cloud contact center solutions, experience with CCaaS platforms (AWS, Google, Genesys, Avaya, NICE), bachelor's in CS/Engineering or equivalent experience, client-facing, Agile/Waterfall experience, GECX/GCP familiarity.
Gemini Enterprise for Customer Experience (GECX), Google Cloud Platform (GCP), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, AWS, Genesys, Avaya, NICE
1d
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Senior Director, Contact Sales & Service (West Coast)
Hillsboro or Rocklin
$160k-$217k/yr OnsiteFull Time
10+ YOE3+ Mgmt10+ years running large or multi-site contact centers, including 3+ years leading multiple leadership layers; requires executive representation, transformation leadership, matrix leadership, and compliance accountability.
1d
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Senior Director, Contact Sales & Service (West Coast)
Hillsboro or Rocklin
$160k-$217k/yr OnsiteFull Time
10+ YOE3+ MgmtRequires 10+ years running large or multi-site contact center operations, 3+ years leading multiple leadership layers, executive communication, transformation leadership, matrix leadership, and strong compliance integrity.
AI
10h
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Google GECX Contact Center as a Service Senior Engineer
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation and Agile/Waterfall SDLC, 1+ year in Google Cloud, and a bachelor's degree or equivalent experience.
Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Gemini Enterprise, Google Cloud Platform (GCP), Conversational AI, CCaaS, AWS, Google, Genesys, Avaya, NICE, Waterfall, Agile, Google CX Agent Studio
4d
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Google GECX Contact Center as a Service Senior Engineer
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$80k-$266k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, conversational AI or CCaaS; 1+ year in Google Cloud; bachelor's degree; contact-center platform experience; Agile and Waterfall SDLC experience.
Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Gemini Enterprise, Google Cloud Platform (GCP), AWS, Google, Genesys, Avaya, NICE, Google CX Agent Studio, Waterfall, Agile
3w
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Implementation Engineer – Unified Communications & Contact Center Solutions
Beaverton or Portland or Seattle
$95k-$130k/yr HybridFull Time
5+ YOE5+ years managing enterprise voice systems with Avaya Aura and SBCs; experience with Microsoft Teams Direct Routing, Genesys platforms; strong communication, on-call support, and travel readiness.
Avaya Aura, Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (SBC), Session Border Controller (Client), AADS, AudioCodes, Microsoft Teams, Genesys Cloud, Genesys Engage
3w
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Implementation Engineer – Unified Communications & Contact Center Solutions
Seattle or Portland
$95k-$130k/yr HybridFull Time
5+ YOE5+ years managing enterprise voice systems; Avaya Aura suite and SBC experience; Microsoft Teams Direct Routing; Genesys Cloud/Engage experience; on-call availability and willingness to travel.
Avaya Aura, Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, Microsoft Teams, Direct Routing, AudioCodes, Genesys Cloud, Genesys Engage, SIP
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1w
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Customer Experience and Service Transformation Advisory Senior Manager
Beaverton or Culver City or Denver or Kirkland or Mountain View or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or Walnut Creek or United States
$123k-$338k/yr HybridFull Time
8+ YOERequires 8+ years in customer service or contact center transformation and 5+ years with cloud, customer service platforms, AI, and digital platforms; leadership, selling, and complex transformation experience required.
CCaaS, CRM, GenAI, Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR
1mo
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Salesforce Domain Owner
Westminster or Lake Oswego
$171k-$235k/yr OnsiteFull Time
8+ YOE8+ years managing CRM/customer support systems, deep mastery of Salesforce Service Cloud, domain strategy and roadmap experience, contact center operations knowledge, and a Bachelor's degree in business, information systems, or related field.
Salesforce Service Cloud, Einstein Bots, Agent Assist, CTI, CRM
1w
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Customer Experience and Service Transformation Advisory Senior Manager
San Francisco or Sacramento or Los Angeles or Walnut Creek or Scottsdale or Mountain View or Seattle or Redmond or Denver or Beaverton or Kirkland or San Diego
HybridFull Time
8+ YOERequires 8+ years in customer service or contact center transformation, 5+ years with cloud, customer service platforms, AI, and digital platforms; leadership, selling, and complex transformation experience required.
Cloud, Software as a Service (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial Intelligence (AI), Interactive Voice Response (IVR)
1mo
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Service to Sales Operations Leader
Saint Paul or Atlanta or Knoxville or Charlotte or Milwaukee or Overland Park or Englewood or Saint Louis or Los Angeles or Fargo or Oshkosh or Gresham or Cincinnati or Tempe or Owensboro or Irving
$133k-$157k/yr OnsiteFull Time
Experience leading contact center or servicing operations with sales accountability, strong performance management, regulatory knowledge, and cross-functional leadership; bachelor’s preferred.
1mo
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Wealth Servicing Operations Leader
Saint Paul or Atlanta or Knoxville or Charlotte or Milwaukee or Overland Park or Englewood or Saint Louis or Los Angeles or Fargo or Oshkosh or Gresham or Cincinnati or Tempe or Owensboro or Irving
$133k-$157k/yr OnsiteFull Time
Experience in wealth servicing or high-touch client operations with leadership in operations/contact centers, strong performance management, risk/compliance knowledge, and cross-functional influence; bachelor’s preferred.
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