873 contact center manager jobs at 542 companies in United States
1mo
Save
Mark Applied
Hide
Manager, Contact Center
Bentonville, Arkansas, United States
$60k-$110k/yr OnsiteFull Time
3+ YOE1+ MgmtExperience managing contact center operations, data-driven problem solving, process improvement, stakeholder collaboration, and team coaching; bachelor's degree or equivalent experience; 1 year supervisory and 3 years contact center/customer service experience.
2mo
Save
Mark Applied
Hide
Contact Center Manager
Chamblee, Georgia, United States
OnsiteFull Time
5+ YOELead and operate a medical contact center with 5+ years clinical experience, contact center leadership preferred, strong computer and MS Office skills, EHR and call center technology experience, HIPAA compliance, and current CPR/licensure.
Microsoft Office Suite, EHR, call center technologies
1d
Save
Mark Applied
Hide
Contact Center Manager
Santa Clara, California, United States
$72k-$115k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree or equivalent experience; 4+ years in customer support, including 2+ years managing people. Requires analytics, communication, change management, reporting, CRM, and contact center software skills.
Customer relations management (CRM), CRM platforms, contact center software, phone, email, chat
1w
Save
Mark Applied
Hide
Manager, Contact Center
Hauppauge, New York, United States
$77k-$110k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor's degree or equivalent, 3–5 years of contact center experience, 3–5 years of supervisory experience, strong analytics and leadership skills, and experience with call center software.
Microsoft 365, Microsoft Excel, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), CRM, Beacon/Elevate
1mo
Save
Mark Applied
Hide
Manager, Retail Contact Center
Sugar Land, Texas, United States
HybridFull Time
7+ YOE3+ Mgmt7+ years financial services and contact center experience, 3+ years leadership, 2+ years credit union experience; HS diploma required, bachelor's preferred; project management and contact center technology experience; bondable.
Microsoft Office Suite, Microsoft Teams, Zoom Video Communications
2mo
Save
Mark Applied
Hide
Contact Center Manager
Sharonville, Ohio, United States
OnsiteFull Time
5+ MgmtMinimum 5+ years people management; high school diploma; experience in contact center or managed mobile services preferred; strong leadership, attention to detail, multitasking, critical thinking, and ability to work overtime; must pass fingerprint background check and be a U.S. citizen.
1mo
Save
Mark Applied
Hide
Manager, Contact Center
Bentonville, Arkansas, United States
$60k-$110k/yr OnsiteFull Time
3+ YOE1+ MgmtBachelor's degree plus 2 years of relevant experience or 4 years of relevant experience; 1 year of supervisory experience and 3 years in customer service or contact center operations.
Key Performance Indicators (KPI)
3w
Save
Mark Applied
Hide
Contact Center Manager
West Des Moines, Iowa, United States
OnsiteFull Time
5+ YOE2+ Mgmt5+ years technical experience with 2+ years people leadership; proven coaching, change leadership, problem-solving; contact center or financial services experience preferred; Bachelor’s degree preferred.
1mo
Save
Mark Applied
Hide
Contact Center Transformation - Manager
New York City or Irvine or Atlanta or Chicago or Washington or Dallas or Los Angeles or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or Philadelphia or Seattle or Pittsburgh or Houston
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree, 5+ years experience, experience leading contact center transformation, proficiency with AngularJS/React/Vue.js, Figma and HTML5, usability testing and user research, team leadership and client account management.
AngularJS, React, Vue.js, Figma, HTML5
4w
Save
Mark Applied
Hide
Contact Center Technology Manager
Orlando, Florida, United States
$60k-$111k/yr OnsiteFull Time
1+ YOEHealthcare contact center technical leader with 1+ years healthcare experience, bachelor's required (master's preferred), strong change management, data analytics, and contact center technology expertise.
telephony, electronic health records, CRM, analytics, AI, Contact Center Enterprise Applications
2d
Save
Mark Applied
Hide
Sr. Contact Center Manager
United States
RemoteFull Time
8+ YOE3+ MgmtBachelor's degree or equivalent experience; 8–10 years in contact center management, including 3–5 years in senior or supervisory management, with enterprise operations, workforce management, reporting, and continuous improvement experience.
ServiceNow, Genesys Cloud, Salesforce, FISMA, FedRAMP, NIST, PMP, COPC, Six Sigma, CWPP, SWPP, CRM
1mo
Save
Mark Applied
Hide
Senior Contact Center Manager (68021)
Galesburg, Michigan, United States
$97k-$143k/yr HybridFull Time
7+ YOE5+ MgmtBachelor's degree, 7+ years technical field service/contact center experience, 5+ years management experience, familiarity with contact center tools and diagnostics, ability to use data analytics and reporting tools.
Microsoft Power BI, OBIEE, CUIC, Telematics, CAN data, Salesforce, Minitab, Five9, Siebel
2w
Save
Mark Applied
Hide
Contact Center Manager - Acquisitions
Green Bay, Wisconsin, United States
HybridFull Time
3+ YOE3+ MgmtRequires an associate degree or equivalent experience and 3–5 years of successful sales and management experience in an inside sales or contact center environment; B2B acquisition leadership preferred.
CRM
1mo
Save
Mark Applied
Hide
Contact Center Manager, Client Services
Rockville, Maryland, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years in service desk/contact center environments, 2+ years managing teams, ITIL knowledge, CCaaS and contact center technology experience, ServiceNow proficiency, ability to pass a Level 2 background investigation.
ServiceNow, ServiceNow ITSM, Genesys Cloud CX, CCaaS, ACD, IVR, AI chatbot, ITIL
4d
Save
Mark Applied
Hide
Contact Center Operations Manager
Vienna, Virginia, United States
RemoteFull Time
2+ YOERequires active Secret clearance, 2–4 years in service desk, contact center, or customer support, strong analytics and reporting skills, and proficiency with ticketing, remote desktop, and spreadsheet systems.
ServiceNow, Salesforce, Zendesk, AWS, Microsoft Azure, Citrix, VMware, Microsoft Excel
3w
Save
Mark Applied
Hide
Contact Center Manager (Inside Sales)
United States
$75k-$110k/yr OnsiteFull Time
5+ YOE5+ years high-volume call center experience, leadership in contact center operations, experience with AI/contact-center tech, Salesforce/Five9 familiarity, strong communication, coaching and data analysis skills.
Salesforce, Five9
1mo
Save
Mark Applied
Hide
Assistant Manager Contact Center
West Lafayette, Indiana, United States
OnsiteFull Time
3+ YOE2+ MgmtHigh school diploma required; 3+ years in financial services or contact center and 2+ years leadership experience. Proficiency with Microsoft Office, telephony troubleshooting, coaching, and contact center operations.
Microsoft Office Suite
2w
Save
Mark Applied
Hide
Assistant Contact Center Manager
Wakefield, Rhode Island, United States
$26-$33/hr OnsiteFull Time
3+ YOEHigh school required; 3+ years banking experience; contact center experience preferred; supervisory and coaching skills; knowledge of credit union products and Windows PC applications.
Microsoft Windows
2w
Save
Mark Applied
Hide
AVP Contact Center
Columbus, Indiana, United States
OnsiteFull Time
5+ YOEOversee contact center operations, drive service performance, ensure compliance, and manage vendor/technology issues; bachelor's degree or equivalent and 5+ years related experience.
2d
Save
Mark Applied
Hide
Contact Center Manager, Energy Programs
Huntersville, North Carolina, United States
HybridFull Time
Requires contact center management, team coaching, escalation handling, SLA and KPI reporting, application workflow experience, Aircall or call center software proficiency, AI tools, CRM systems, and Microsoft Office familiarity.
Aircall, Call Center Software, AI, CRM, Microsoft Office, Microsoft Applications
Explore Jobs