20 contact center manager jobs at 6 companies in Orangevale, CA
3d
Save
Mark Applied
Hide
Contact Center Team Supervisor
Sacramento County, California, United States
$5k-$7k/mo OnsiteFull Time
Leads, trains, and develops contact center personnel; resolves complex customer issues; requires eligibility for California civil service appointment and U.S. work authorization.
Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2mo
Save
Mark Applied
Hide
Google GECX Contact Center as a Service Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$54k-$196k/yr HybridFull Time
3+ YOEMinimum 3 years experience in technology transformation with CCaaS or cloud-based contact center solutions; experience with CCaaS platforms (Google, AWS, Genesys, Avaya, NICE); ability to align technology to contact center metrics; Bachelor's degree or equivalent experience.
Google GECX, Google Cloud Platform (GCP), BigQuery, Looker, Vertex AI, Gemini Enterprise, Gemini Foundation Models, Voice AI, AWS, Genesys, Avaya, NICE
3w
Save
Mark Applied
Hide
Mgr - Contact Ctr Operations
Sacramento, California, United States
$103k-$105k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years contact center or production management, 3+ years leading contact center/retail teams, bachelor’s degree or equivalent, strong operations, workforce management, compliance and people leadership skills.
2w
Save
Mark Applied
Hide
Google GECX Contact Center as a Service Specialist
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in Conversational AI, CCaaS, or cloud contact centers; 3+ years with Agile and Waterfall SDLC; bachelor's degree or equivalent experience; GECX implementation experience preferred.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1w
Save
Mark Applied
Hide
HR Contact Center Representative - REMOTE
Tallahassee or Saint Paul or Sacramento
$18-$20/hr RemoteFull Time
1+ YOEHigh school diploma/GED required; strong written and verbal communication skills required. HR, call center, or case management experience and Spanish proficiency are preferred.
ServiceNow, Salesforce
3w
Save
Mark Applied
Hide
Call Center Manager - West Sacramento, CA (Hybrid)
West Sacramento, California, United States
$81k-$116k/yr HybridFull Time
5+ MgmtRequires 5+ years leading supervisors or customer service teams in a high-volume contact center, operational metrics experience, leadership and coaching skills, and Microsoft Office proficiency.
Microsoft Office, CRM
1mo
Save
Mark Applied
Hide
Senior VoIP Engineer
Sacramento, California, United States
$9k-$17k/mo HybridFull Time
5+ YOEBachelor's or equivalent experience, valid California driver, 5+ years VoIP experience with enterprise Cisco voice/contact-center technologies, strong troubleshooting, design, and communication skills.
Cisco UCCE, Cisco PCCE, Cisco CUCM, Cisco UCCX, Cisco Unity, Cisco UCS, Calabrio, 2Ring, NEC Fusion
Explore Jobs