40 contact center manager jobs at 27 companies in Washington
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Contact Center Supervisor
Colville, Washington, United States
$56k-$74k/yr OnsiteFull Time
2+ YOERequires two years of call center, contact center, or equivalent experience. Prior leadership preferred, with strong communication, interpersonal, detail-oriented, and follow-up skills.
2mo
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Google GECX Contact Center as a Service Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$54k-$196k/yr HybridFull Time
3+ YOEMinimum 3 years experience in technology transformation with CCaaS or cloud-based contact center solutions; experience with CCaaS platforms (Google, AWS, Genesys, Avaya, NICE); ability to align technology to contact center metrics; Bachelor's degree or equivalent experience.
Google GECX, Google Cloud Platform (GCP), BigQuery, Looker, Vertex AI, Gemini Enterprise, Gemini Foundation Models, Voice AI, AWS, Genesys, Avaya, NICE
2w
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Google GECX Contact Center as a Service Specialist
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in Conversational AI, CCaaS, or cloud contact centers; 3+ years with Agile and Waterfall SDLC; bachelor's degree or equivalent experience; GECX implementation experience preferred.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
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Director, Enterprise Contact Center Modernization
Dallas Fort Worth or Atlanta or Austin or Boston or Charlotte or Chicago or Columbus or Denver or Detroit or Grand Rapids or Hartford or Kansas City or Los Angeles or Miami or Minneapolis or Nashville or New Brunswick or New York City or Orange County or Philadelphia or Portland or Raleigh or San Diego or San Francisco or Seattle or Tampa or Washington
$161k-$307k/yr OnsiteFull Time
12+ YOE12+ years leadership in contact center operations or CCaaS/CRM consulting; deep expertise with Genesys, NICE, Amazon Connect, Salesforce, ServiceNow; proven people leadership, executive presence, and large-scale modernization delivery.
Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect
3w
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Contact Center Agent I
Seattle, Washington, United States
$21-$31/hr HybridFull Time, Part Time
1+ YOEHigh school diploma or GED, 1–2 years of customer service experience, technology proficiency, and strong communication, analytical, problem-solving, and time-management skills; financial institution experience preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
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Contact Center Specialist III, Workforce Management (Must Live in WA)
Renton, Washington, United States
$34-$44/hr OnsiteFull Time
3+ YOEAssociate degree in a related field plus 3 years of customer service or related experience, or 4 years of such experience; requires data entry, quality assurance, computer literacy, and Microsoft Office.
Microsoft Office, Microsoft Excel, Cognos, Tableau
1w
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Principal Software Engineering Manager - Dynamics Contact Center
Redmond, Washington, United States
$166k-$296k/yr HybridFull Time
8+ YOE6+ MgmtBachelor's degree and 8+ years of technical engineering experience required. Requires coding experience and security screening; preferred qualifications include people management, cloud, AI product, and software development lifecycle experience.
C, C++, C#, Java, JavaScript, Python, Microsoft Azure, AWS, Google Cloud, Power Platform, Microsoft 365, Office 365
2mo
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Senior Technical Program Manager
Palo Alto or Dallas or Bethesda or Seattle
$120k-$260k/yr OnsiteFull Time
Experienced technical program manager with cross-functional delivery, stakeholder alignment, data-driven storytelling, and ability to translate technical strategy to business outcomes; bachelor’s degree or contact center experience preferred.
Power BI, Claude, Cursor
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Implementation Engineer – Unified Communications & Contact Center Solutions
Beaverton or Portland or Seattle
$95k-$130k/yr HybridFull Time
5+ YOE5+ years managing enterprise voice systems with Avaya Aura and SBCs; experience with Microsoft Teams Direct Routing, Genesys platforms; strong communication, on-call support, and travel readiness.
Avaya Aura, Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (SBC), Session Border Controller (Client), AADS, AudioCodes, Microsoft Teams, Genesys Cloud, Genesys Engage
2mo
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Development Manager
Seattle, Washington, United States
$112k-$134k/yr OnsiteFull Time
3+ YOE3+ years leadership in contact center or related setting, strong customer service and coaching skills, experience with call center systems and performance metrics, excellent communication and analytical abilities.
Salesforce, Microsoft Excel, Microsoft Word
3d
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NEMT Senior Manager
Bellevue, Washington, United States
$100k-$110k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3+ years managing people and processes in a customer service, call, or contact center; leadership, project management, data-driven decision-making, conflict resolution, and communication skills.
4d
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Named Account Manager
Washington or Oregon or Utah or Idaho
$165k-$250k/yr RemoteFull Time
5+ YOE5+ years of consultative technology sales experience, including Unified Communications and Contact Center solutions; experience selling to SLED, healthcare, retail, and manufacturing accounts; $3M+ quota management.
VMware, Data Centers, RingCentral, 8x8, Cisco, Avaya, Zoom, Dialpad, CRM
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Senior Manager, Partner Management
Seattle or Pittsburgh or St. Louis
HybridFull Time
7+ YOEBachelor's degree or equivalent experience, 7+ years managing outsourced customer service or BPO partnerships, expertise in contact center KPIs and vendor frameworks, negotiation, analytics, and cross-functional leadership.
1mo
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Principal Product Mgr Support Experience, Ship with Amazon
Bellevue or Nashville or Arlington or United States
$162k-$219k/yr OnsiteFull Time
10+ YOEBachelor's degree, 10+ years product delivery experience, 7+ years customer support or contact center product experience, roadmap leadership, metrics-driven decisions, and cross-functional influence.
Paragon, Amazon Connect, Salesforce Service Cloud, Zendesk, Genesys, GenAI, conversational AI, chatbots, APIs, mobile, AI/ML
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Senior Quality Assurance Manager
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Pennsylvania or Indiana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$65k-$75k/yr RemoteFull Time
Bachelor’s degree or equivalent experience, 8+ years of quality management in BPO, CX outsourcing, or contact centers, and 3+ years leading quality teams. Requires Lean/Six Sigma expertise and advanced Excel skills.
Microsoft Excel, Power BI, Tableau, Lean, Six Sigma, DMAIC, Kaizen, Speech/text analytics, Automated QA, QA platforms, WBRs, MBRs, QBRs, HIPAA, PCI-DSS, GDPR, ISO 9001
2w
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Senior Manager, Enterprise Network and Telecommunications
United States or Broomfield or British Columbia or District of Columbia or California or Colorado or Indiana or Michigan or Minnesota or Missouri or New Hampshire or New York or Nevada or Ohio or Pennsylvania or Utah or Vermont or Washington or Wisconsin or Wyoming
$112k-$160k/yr HybridFull Time
5+ MgmtBachelor's degree or equivalent experience; 5+ years managing technology teams; enterprise infrastructure, networking, security, telecommunications, and contact-center experience; strong operational and stakeholder-management skills.
Check Point, Cato Networks, Secure Access Service Edge (SASE), Zero Networks, Avaya, Amazon Connect, infrastructure-as-code
1w
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Sr. Manager, Forecasting & Business Planning
New York or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Oregon or Wisconsin or Washington or Alaska or District of Columbia or Puerto Rico or Connecticut or Nebraska or Rhode Island or Kentucky or Tennessee or Ohio or West Virginia or Massachusetts or Maryland or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Florida or Colorado or Wyoming or Delaware
$68k-$199k/yr RemoteFull Time
7+ YOERequires 7–10 years of forecasting experience in a large contact center, PBM, or specialty pharmacy; advanced Excel; workforce management/resource planning; finance fundamentals; leadership; and a related bachelor's degree or equivalent experience.
Microsoft Excel, Avaya/CMS, Verint
2mo
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Shelter Supervisor - Jefferson Day Center
Seattle, Washington, United States
$28/hr OnsiteFull Time
1+ YOE1+ MgmtSupervisory experience with public contact, scheduling, payroll prep, staff training, trauma-informed care and mental health first aid skills, HS diploma/GED, Washington driver's license required.
3d
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Director, Workforce Management
Seattle or Austin
$190k-$266k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years relevant experience with a bachelor's degree or 8+ with a master's; 10+ years managing people leaders; workforce management, contact center, planning, optimization, and distributed-team expertise required.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Amazon Connect, NICE inContact, Genesys, Aspect, Salesforce, Jira
4d
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Supervisory Tax Analyst
Fresno or Oakland or Denver or Jacksonville or Chamblee or Indianapolis or Covington or Andover or Baltimore or Lanham or Kansas City or Saint Louis or Cheektowaga or Holtsville or Cleveland or Portland or Philadelphia or Pittsburgh or Guaynabo or Franklin or Memphis or Austin or Dallas or Ogden or Richmond or Seattle
$126k-$197k/yr OnsiteFull Time
1+ YOE1+ MgmtOne year of specialized supervisory experience in call center or customer contact operations, including workload planning, employee development, performance management, metrics analysis, process improvement, and program management.
HRConnect, SETR, ITM, USA Hire, Microsoft Word, Microsoft Excel
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