22 customer adoption manager jobs at 19 companies in McLean, VA
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Senior Customer Success Manager
McLean or Lexington Park
$115k-$150k/yr HybridFull Time
7+ YOE7+ years in customer success/account management or related roles, experience with complex federal/defense customers, ability to drive adoption, manage multi-account portfolios, strong communication and organizational skills; eligible for Secret clearance.
CORAS
2mo
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*Construction Customer Success Manager
Washington or Miami
HybridFull Time
5+ YOE5+ years construction site experience, strong stakeholder management and communication, change management skills, ability to onboard users and drive product adoption, willingness to travel 30–50%.
BIM
1w
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Customer Success Manager, Top Accounts
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yr HybridFull Time
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
3w
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Scaled Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
3+ YOE3+ years in customer success/support/account management, B2B SaaS experience, strong written communication, analytics skills, experience driving retention and adoption across high-volume SMB portfolios.
1mo
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Customer Success Manager — Federal Civilian
McLean or Richmond
HybridFull Time
3+ YOE3+ years customer-facing experience with Federal Civilian agencies in a SaaS/GovTech environment; bachelor’s degree; strong communication, presentation, and organizational skills; experience driving adoption, retention, and renewals; CRM familiarity.
1Exiger, Salesforce, Gainsight
2mo
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Senior Customer Success Manager, Medicine Supply Map
Rockville, Maryland, United States
$127k-$157k/yr OnsiteFull Time
3+ YOEBachelor’s degree, 3+ years in customer success/account management or post-sale roles (SaaS, data analytics, or supply chain preferred); experience managing strategic accounts, driving adoption, retention, expansion; strong relationship, communication, and problem-solving skills.
Medicine Supply Map (MSM)
3w
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Course Adoption Marketing Manager
Washington, District of Columbia, United States
$78k-$121k/yr RemoteFull Time
5+ YOEBachelor's required; 5+ years marketing/brand strategy experience in education/IP products; ABM experience; competitive analysis; customer persona development; strong communication and data-driven problem solving.
Microsoft Office Suite, Salesforce, Kapost, WRIKE, Asana, Basecamp, Marketo, Marketing Cloud, Eloquoa
1mo
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Customer Lifecycle Marketing Manager
National Harbor, Maryland, United States
$95k-$130k/yr HybridFull Time
Experience in B2B SaaS customer lifecycle or customer marketing, building onboarding/adoption/renewal programs, content development, HubSpot/CRM experience, strong cross-functional partnership and data-driven segmentation/reporting skills.
HubSpot, Microsoft Azure, nebulaONE
3w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
3w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
1mo
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Technical Success Manager
Arlington, Virginia, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles; knowledge of enterprise cybersecurity, networking, cloud/SaaS; drive adoption and retention; strong communication and stakeholder management; SOC/workflow experience desirable.
1w
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Operations Manager
Lake Buena Vista or Natick or Providence or Tysons or West Hartford or King of Prussia or Paramus or Raleigh or Boston
OnsiteFull Time
2+ YOERequires high school education, strong communication, organization, flexibility, technology adoption, and ability to work extended shifts and lift up to 50 pounds. Two years of venue, restaurant, or bar management is desirable.
Toast POS
1mo
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Product Line Manager III
Santa Clara or Tempe or Manassas or Boise or Phoenix or Dallas or Richardson or Chandler or Austin
$108k-$149k/yr OnsiteFull Time
Subject-matter expertise in repair parts/products, semiconductor industry knowledge, MS Office proficiency, analytical skills to review large data sets, strong communication and leadership to drive product adoption across global customer sites.
Microsoft Office
4w
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Sr. Technical Account Manager, WWPS Partners PS
Arlington or Herndon
$154k-$208k/yr OnsiteFull Time
5+ YOE5+ years technical engineering and distributed applications experience; customer-facing technical advisory in cloud services; ability to drive adoption, represent customers, and work with engineering teams; 10%+ travel.
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, Gen/AI
2w
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AI Deployment Lead
Washington, District of Columbia, United States
$87k-$198k/yr RemoteFull Time
5+ YOERequires 5+ years in customer-facing technical roles, LLM workflow and prompt engineering experience, adoption and training experience, requirements translation skills, and a bachelor's degree.
LLM, LangChain, CrewAI, Zapier, Make, Model Context Protocol (MCP)
2w
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AI Deployment Lead
Washington, District of Columbia, United States
$87k-$198k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years in customer-facing technical roles; experience with LLM tools, prompt engineering, agent workflows, product operations, adoption, training, and requirements translation.
LLM, LangChain, CrewAI, Zapier, Make, Model Context Protocol (MCP)
2d
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Enablement Lead, Government
Washington or San Francisco
$186k-$207k/yr HybridFull Time
6+ YOERequires 6+ years in customer-facing enablement, instructional, adoption, or transformation roles; government or complex enterprise experience; strong presentation, facilitation, writing, product fluency, and program management skills.
ChatGPT Enterprise, Agents, ChatGPT
1mo
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RCMP Country Omni Resolutions Leader
Nottingham or Baltimore
$68k-$108k/yr HybridFull Time
5+ YOE5+ years in customer experience operations or similar, retail preferred; university degree preferred; fluent English; experience improving resolutions, root-cause analysis, and driving tool adoption.
1mo
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Director of Patient Services
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtProven call center leadership with experience in operational transformation, workforce planning, budget management, AI/CRM adoption, analytics-driven decision making; 4+ years call center management and 3+ years leading people; high school required, bachelor\u0002s preferred.
AI assistants, IVA platforms, CRM, EMR, CMS, PMS, workforce management software, contact center technologies
4w
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SF Market Engagement - Sales Engineer - Lead Associate
Reston or Washington or Plano
$109k-$142k/yr HybridFull Time
4+ YOE4+ years customer-facing experience (sales engineering, solutions consulting, account management) with mortgage or financial services knowledge; ability to translate technical concepts, assess business processes, and drive product adoption; Bachelor's degree required.
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