74 customer adoption manager jobs at 66 companies in Valhalla, NY
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Adoption Strategist (Engagement Manager)
San Francisco or New York City or Chicago
$130k-$145k/yrHybridFull Time
Ironclad: Private software providing AI contract lifecycle management tools for legal and business teams.
3+ YOEBachelor's degree in a relevant business or technical field, 3+ years in customer success, professional services, consulting, transformation, change management, or SaaS adoption, plus enterprise adoption and executive stakeholder experience.
Writer: Enterprise generative AI platform that helps businesses build and supervise secure AI agents.
5+ YOE5+ years driving activation and adoption for enterprise customers; experience building champion programs, workshops, dashboards, and communities; strong facilitation, program management, and technical communication skills.
Bideawee: Nonprofit no-kill animal rescue and shelter serving pets and people through adoption, veterinary care, and pet-loss support.
Compassionate, organized candidate able to provide animal care, customer service, adoptions, recordkeeping, cleaning, animal restraint, and physical labor; retail or customer service experience preferred.
Customer Care (Platform Adoption Specialist) - New York - (F/M/X)
New York, New York, United States
$75k-$90k/yrHybridFull Time
Deepki: French private SaaS helping real estate owners and investors manage sustainability risks.
2+ YOE2+ years in a similar customer success/support role; strong written/verbal communication, problem-solving, user training, ticketing, interest in data, ability to work independently and manage priorities.
New York City or San Francisco or Austin or London or Honolulu
OnsiteFull Time
Listen Labs: Private AI-driven customer research platform helping companies interview people at scale and turn responses into actionable insights.
4+ YOERequires 4–8 years of professional experience, ideally in customer success, account management, or SaaS; proven relationship management, adoption, retention, and account growth skills.
Dun & Bradstreet: Provides business decisioning data and analytics.
8+ YOE5+ MgmtBachelor's degree required, master's preferred; 8+ years in customer success, education, enablement, L&D, consulting, operations, or related functions; 5+ years managing teams; global program and analytics experience.
Microsoft Office Suite, learning management systems, digital learning platforms, customer success platforms, CRM tools, customer communities, AI-enabled learning, digital assistants, guided workflows, automation
Ocean: Consumer membership giving online shoppers free expedited shipping, returns, package protection, and order tracking across independent brands.
Experience in customer success/account management with a track record driving adoption and outcomes; strong communication and data storytelling; comfortable with ambiguity in an early-stage environment.
Posh: Social platform for discovering and ticketing real-world events, serving organizers and attendees.
3+ YOERequires 3+ years in Customer Success, Account Management, strategic partnerships, or similar roles, with experience driving adoption, retention, renewals, expansion, onboarding, QBRs, and strategic customer outcomes.
Modo Energy: Energy-market intelligence platform providing benchmark, forecast, and valuation tools for renewable-asset investors, developers, lenders, owners, and operators.
2+ YOE2–4 years in customer success or account management within B2B SaaS; proven ability to drive product adoption and manage account portfolios; strong product instinct and proactive account health management.
United States or New York City or Atlanta or Charlotte or Chicago
$110k/yrRemoteFull Time
Datavations: AI retail-intelligence software serving building-materials and home-improvement manufacturers with SKU-level pricing, assortment, and inventory insights.
3+ YOERequires 3+ years in a data-driven customer-facing role, enterprise relationship management, analytics adoption, data storytelling, revenue awareness, executive presence, and clear communication.
Merge: B2B software integration platform serving SaaS companies, Fortune 500 organizations, and AI agents.
3+ YOE3+ years in customer success/account management for software, experience managing 40–50 commercial customers, working with technical stakeholders, driving adoption, upsell and renewals, high autonomy and judgment.
Merge Unified, Merge Agent Handler, Merge Gateway, API
FINNY: AI-powered growth and marketing platform helping financial advisors identify, prioritize, and engage prospective clients.
4+ YOE4+ years customer success or client-facing SaaS experience; onboarding, training, and customer adoption expertise; strong communication, coaching, and problem-solving; familiarity with CRM and customer health concepts.
Yotpo: Private B2B SaaS platform helping eCommerce brands build trust, loyalty, and customer relationships through reviews and AI tools.
Experience in customer success, account management or brand partnerships; driving adoption and outcomes; strong communication and data storytelling; independent, scrappy, early-stage experience preferred.
Denver or New York City or Copenhagen or Amsterdam or Edinburgh or Hamburg or London or Melbourne or Milan
$95k-$110k/yrOnsiteFull Time
TrustpilotLondon Stock Exchange: TRST: Public Danish SaaS platform connecting consumers and businesses through independent online reviews.
5+ YOE5+ years in Customer Success or Account Management owning enterprise/strategic SaaS customers; drive product adoption, retention and NPS; strong executive communication, data analysis, and technical proficiency with CRM systems.
Nayya: AI-powered employee benefits and wealth platform helping employers and workers understand and use health and financial benefits.
5+ YOE5+ years customer success experience; domain experience with carriers/brokers/benefits tech; strong data, project management, and communication skills; ability to drive adoption and influence product roadmap.
North America or San Francisco or New York City or London
RemoteFull Time
Linear: Cloud-based project-management and issue-tracking system for product teams.
5+ YOE5+ years in technical customer-facing roles, SaaS/startup experience, strong organization and communication skills, experience partnering with product/engineering, skilled at onboarding and driving product adoption.
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yrHybridFull Time
Anthropic: AI research developing safe and steerable AI systems.
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
Frontify: Swiss SaaS providing brand management software for marketers and creative teams.
3+ YOERequires 3+ years in customer success, account management, or business development, ideally SaaS; onboarding and adoption expertise; strong communication; C1+ English and German proficiency.